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Complaint

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luis RUIZ
Country: United States
I purchase A 2004 jaguar x-type with 65K back in September 3,2009 with a 60 day warranty.Oct 15,2009 I purchased a warranty with, Direct buy warranty. My transmission failed due to mechanical issues,I submitted receipts showing the first month I spent 3,000 just to get it the way I wanted.After the transmission was fixed,they refuse to pay,cause they ran a carfax on my vechicle and claim it was involved in two accident before I purchase the car.So they reimburst my money cause if anything else happens they will not cover it.I had ask them when I first Purchase the warranty Do I need to get te car check in one of their listed repair shops,they said it was not necessary.So I ended up paying for the repairs.

Comments

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    MARK
    Iam happy to have you as my warranty provider. So far I am pleased with services on all the claims I have had at this time. Thank You. Mark
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    RICHARD
    Sam did a great job in responding to my questions
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    Lilliana
    Direct Buy Warranty was very helpful, polite and professional. I was very happy with the customer service. Thank you.
  • 0
    Michael
    i was very happy with the talk that we had on the phone the way everything was explained was so good and simple i love that i hope that everything with use goes great and i hope that you as a company direct buy warranty can keep making me and many others happy.
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    Andrea
    Direct Buy Warranty was great with me on my phone call.
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    Richard & Christine
    Direct Buy has always been very quick to respond when our car had a demonstrated and covered needs for repair. We had confidence to buy a high quality (but high mileage) car because we knew the Direct Buy warranty pan would cover us for the unexpected as good and sometimes better than the manufacturer's extended warranty options. Direct Buy delivers a superior product at an excellent cost/benefits ratio. We will always use your products with all our used cars in the future based on our experiences with this first car in the past year's coverage. Regards & keep up the good work, Direct Buy
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    Brian
    Being this was the first time I used the service I was very happy with the service I received, even the dealership that was used were very impressed with service they got from you all. I'm very happy I went with you all and want to thank you all.
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    Tom & Anita
    Our customer service department was great!! I spoke with Eric Perkins and he was very professional. He made me feel confident about this service and handled my request timely. Thanks.....Tom
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    Michael
    I was very pleased with the process of my warranty claim. I called Direct Buy Warranty and was given a claim number and instructed as to what to do at the service center of my choice. Direct Warranty called me and kept me informed as to the coverage including parts and labor. Againg I had a pleasant experience with Direct Warranty. Thanks, Mike
  • 0
    Alessandra & Adam
    Direct Buy Warranty Was very informative. Looking forward to speaking with you all on 2/29 to put the warranty in place
  • 0
    Natalie
    First experience was with one of our two DBW warranties. Wife's Tahoe had a transfer case issue. Easy fix. Second experience my F350 ball joints. DBW was great on phone. Finally my shop called me and I spoke to DBW rep Problem resolved within one hour.
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    John
    Thank you for working with our mechanic and promptly processing the claim. Thanks again for a great product, John Esq
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    Gary
    Service was great and the people on the phone are extremely nice. Direct buy warranty replaced my water pump on my 2000 BMW 528i and i paid nothing!
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    Dan
    "I had a event with my truck that is covered on my contract...Other than that everone is very nice. Thank you
  • 0
    James
    Thank you Kurt and Rick for the fine service. I have told several people about your services. Thanks again.
  • 0
    Roger
    Thomas, Thank you very much for your help. It was a pleasure doing business with you! Thanks again
  • 0
    Janis
    I wanted to say thank you for your help. Your phone call was one of the first that I had received that someone actually listened to me and my concerns. I work for a big retail company where we always and yes I mean always say yes to our customers and you made me feel like I was being heard. Thank you Direct Buy Warranty!
  • 0
    Zsolt
    I would like to say thank you to Eddie for the professional way he handled my complicated situation. Eddie even set up a shop for me where my 2005 Mercedes-Benz SL500 can be fixed
  • 0
    William
    Everything went well. No complaints. Thanks for your assistance.
  • 0
    Kousai
    Warranty company supplied the auto shop with a brand new alternator and paid for all the labor. What else could I ask for, I received great and fast service and will recommend to everyone I know. A+++++
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