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Complaint

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luis RUIZ
Country: United States
I purchase A 2004 jaguar x-type with 65K back in September 3,2009 with a 60 day warranty.Oct 15,2009 I purchased a warranty with, Direct buy warranty. My transmission failed due to mechanical issues,I submitted receipts showing the first month I spent 3,000 just to get it the way I wanted.After the transmission was fixed,they refuse to pay,cause they ran a carfax on my vechicle and claim it was involved in two accident before I purchase the car.So they reimburst my money cause if anything else happens they will not cover it.I had ask them when I first Purchase the warranty Do I need to get te car check in one of their listed repair shops,they said it was not necessary.So I ended up paying for the repairs.

Comments

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  • 0
    your fault
    To retired Mr. Houston, living in sin city,

    Your problem was not with DBW. You filed several claims, and were paid for these. You then called in a crying story how you needed the money because times were tough. After having been in the plan for only 3 months, and claims totaling more than $800.00, you expected a full refund. Actually, you got mad because the claims paid for you were deducted from the refund. This is common practice with every warranty company.

    So stick to the issues, please.
  • 0
    Chris M
    I had a CV boot tear and brought my car directly to the dealer.  The Subaru dealer said they will not deal with this insurance company because they never get paid.  He advised I take the car to an independent mechanic.  I took the car to Firestone and they went back and forth with DBW for HOURS.   All over a $200 repair.  Finally after 10 hours in the shop DBW provided Firestone a CreditCard # to charge the repair too.   Although they did pay for my repair and I had a 0 dollar deductible it was a huge waste of time.
  • 0
    dbw fault
    I want speak on mr houston problem but can speak on my problem.   DBW has no real intention on paying any high dollar claims.  Why not have people take their vehicles in to a dealership for a maintence check before selling your product.  that would cover the buyer and DBW.  that doesnt happen because all DBW wants is your money.  Non of my claims were ever paid and i was told i would only recieve 30% of my refund with in 3 to 5 days.   Oh yeah, that was 3 weeks ago and havent seen it yet.
  • 0
    Nick Burns
    Do not go with high pressure tactics to sell policy at Direct BUY Warranty. They are a fraud.  They will not talk to you after selling the policy if you have any questions or concerns.
  • 0
    Direct Buy Warranty
    Mr. Randall You were responded to on your claim that you had filed 4 days after your plan started. you have fuel pump problem and navigation. You did not pay to have GPS included as you did not sign up an exclusionary plan. Your fuel pump was found to be pre-existing when the problem was put through our software as to the extent of the problem and time in contract...only 4 days. Later you filed the same claim for your ignition problem. You failed to send proof of the prior repair being done as the problem was similar, as well as your ignition failed due to a faulty steering column which is a non covered component with all extended service contract companies.
  • 0
    Direct Buy Warranty
    Mr. Agustin you complain about our company as we have done nothing for you. You took your car to the repair facility and paid for the repairs prior to us authorizing the claim. It is stated in the terms we are not responsible for repairs that a consumer pays prior to authorization from the company. Regardless of that we still authorized and paid over $1300.00 for your repair. I do not see as to why you post false information regarding our company but, it will be looked into as stated.
  • 0
    Direct Buy Warranty
    Chris M. Your claim was called in on 10/21/2010 at 8:11 AM Est. We spoke with Firestone at 11:59 Am Est. at 12:47 PM Est we were notified the cost of the part and labor. At 1:15 PM Est we authorized your repair Firestone less than 30 minutes later. At 3:21 PM Est we Paid for your repair to Firestone ALL IN THE SAME DAY! I do not understand why your review seems like we put you through a headache when from the time your claim was called in till it was paid was about 7 Hours and 10 minutes. how we could not satisfy you as your claim was open in our system for 7 hours and 10 minutes? i do not know but we did not take over 10 hours and there was no going back and forth with your mechanic for hours. DBW did everything in our power to  satisfy you, but it seems as if it was something we were not able to do for you. We provided same day service. Thank you for being part of our company and we hope we can satisfy you on your next repair.
  • 0
    Direct Buy Warranty
    Mr. Agustin you complain about our company as we have done nothing for you. You took your car to the repair facility and paid for the repairs prior to us authorizing the claim. It is stated in the terms we are not responsible for repairs that a consumer pays prior to authorization from the company. Regardless of that we still authorized and paid over $1300.00 for your repair. I do not see as to why you post false information regarding our company but, it will be looked into as stated.
  • 0
    Direct Buy Warranty
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please. Please see my response.

    Mr. bowbowx@*****.com aka BowBowx3000, You report that you have become a victim and that we scam people. I must say Mr. bowbowx@*****.com it is the opposite. You are the one who scammed and victimized Direct Buy Warranty. You purchased your vehicle service contract on 7/13/2010 and it started 8/12/2010. Only 4 days after your vehicle service contract started you filed a claim. Now i am not stating that there is a problem with filing a claim 4 days after your vehicle service contract has started but it does become a problem when only 4 days later you need a new transmission. As you may or may not understand this does raise a red flag and does get looked into for possible pre-existing conditions. Direct Buy Warranty is not here to fix problems you currently have nor is any extended contract company you or anyone else is look to have protect your vehicle. Our ASE Certified Mechanic team looked over your claim and maintenance records and determined that in just 4 days of your vehicle service contract being in effect there is no way that you would need a new transmission. It just does not happen in only 4 days. There were previous problems happening on the transmission prior to your vehicle service contract starting with Direct Buy Warranty. THIS DOES NOT MAKE US A SCAM NOR HAVE YOU BECOME A "VICTIM". In heinz site we have not cheated anybody nor have we cheated you. You have tried to cheat Direct Buy Warranty out of a new transmission which is illegal as you should know.
  • 0
    Direct Buy Warranty
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.
  • 0
    Direct Buy Warranty
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.
  • 0
    Direct Buy Warranty
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.
  • 0
    Direct Buy Warranty
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.
  • 0
    Direct Buy Warranty
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.
  • 0
    Direct Buy Warranty
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.
  • 0
    Direct Buy Warranty
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.
  • 0
    DBW
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.
  • 0
    DBW
    My name is Samuel Hughes. I am Senior Customer Relations Manager at Direct Buy Warranty. I must say we are appalled by such false reports. We take these false reports against our excellent reputation and name seriously. All Reports made on this website good or bad about Direct Buy Warranty will be looked into, if found to be false we will use every legal means available to pursue this matter. There is no validation to any complaint being made as anyone can post as they please.

    I would also like to advise that this mechanic only posts a portion of entire problems with this consumers vehicle. He failed to mention the alternator that we replaced for the customer at the same time the pump was called in. This mutual customer had a hose problem with his power steering pump. DBW does not cover hoses as no extended vehicle service contract does. Next time you want to make a complaint about our company and good name make sure that you post all and truthful information as you have not. Further more IF we have done so wrong by the customer why has he been a customer of DBW since July 2009 and still is today.
  • 0
    DBW
    David, There was no trap that you fell into. In fact you actually took your vehicle in for a window repair, you had no idea on any CV Boot being torn. It was not until your mechanic inspected your entire vehicle that it was found. You do not even know how long you have been driving with problem possibly causing further problems to your vehicle without even knowing it. Regardless, You had only been in contract for 14 days. You also failed to mention anything about your window regulator WHICH WAS COVERED for replacement but due to the fact of only being with us for 14 days and you had no idea that you had CV Boot problem means that this was a pre-existing problem. You took your vehicle in for a window regulator, WE COVERED YOUR WINDOW REGULATOR, your mechanic inspected the entire vehicle and found torn cv boots. Again you did not fall into any trap. In the future when posting a report against a company please be truthful and post ALL INFORMATION instead of a half report that does not contain all the information.
  • 0
    DBW
    David As the previous response made on your other false complaint, we authorized to your mechanic to replace your window regulator.
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