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ComplaintsAutomotiveDirect Buy Warrnty

Complaint

0
luis RUIZ
Country: United States
I purchase A 2004 jaguar x-type with 65K back in September 3,2009 with a 60 day warranty.Oct 15,2009 I purchased a warranty with, Direct buy warranty. My transmission failed due to mechanical issues,I submitted receipts showing the first month I spent 3,000 just to get it the way I wanted.After the transmission was fixed,they refuse to pay,cause they ran a carfax on my vechicle and claim it was involved in two accident before I purchase the car.So they reimburst my money cause if anything else happens they will not cover it.I had ask them when I first Purchase the warranty Do I need to get te car check in one of their listed repair shops,they said it was not necessary.So I ended up paying for the repairs.

Comments

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  • 0
    eric wood
    RE: Stanley and James' comments. Both on the same day. Both staunchly defending the company. Both typed with only lower case letters. Both apparently from the SAME person... a shill for the company, no doubt.
  • 0
    eric wood
    @ Samuel Hughes of DirectBuy.  Why does the Better Business Bureau rate you as a D+? This is really crappy for a BBB rating. And why weren't all the complaints handled? If they were, you'd have a better rating... that's how it works. 27 complaints as of today.

    Here's the data from the BBB website:

    BBB Accreditation

    This business is not a BBB Accredited Business.


    Based on BBB files, this business has a BBB Rating of D+ on a scale from A+ to F.

    BBB processed a total of 27 complaints about this company in the last 36 months, our standard reporting period. Of the total of 27 complaints closed in 36 months, 26 were closed in the last year.

    These complaints concerned :
    + 4         regarding Contract Issues
    + 15         regarding Guarantee or Warranty Issues
    + 2         regarding Product Issues
    + 2         regarding Refund or Exchange Issues
    + 2         regarding Repair Issues
    + 1         regarding Sales Practice Issues
    + 1         regarding Service Issues

    These complaints were closed as:
    + 11        Administratively Closed
    + 16        Resolved
  • 0
    tt
    I agree that compnay is not good they have done the same to me claimin my vehicle was had previous problems. brought the car used. What the point of buying a warrant if you a can use it when needed. They dont have an problem receiving the montly payment for doing nothing. There customer service is also terrible.... Beware
  • 0
    tt
    I agree that compnay is not good they have done the same to me claiming my vehicle had previous problems. I brought the car used what used car wouldnt wasnt aware of any problems. What the point of buying a warranty if you a can't use it when needed. They dont have an problem receiving the montly payment for doing nothing. There customer service is also terrible.... Beware
  • 0
    Z in PA
    I was thinking of buying DBUY warranty, but must say I'm scared now!  What's wrong with filing a claim 9 days after effective date?  We're buying a used car--that's why we're buying a warranty, to protect ourselves?  I thought the quote was too good to be true...
  • 0
    ?
    What time frame constitutes 'down the road'?
  • 0
    ?
    DBW, your response does not makes sense--if you cover the part, it shouldn't matter that the customer was not aware there was a problem.  The logic is just ridiculous--pre-existing condition?  Really?  I am just appalled by what I am hearing about this company, but even more so by the responses being posted from company representatives.
  • 0
    Joe B
    DirectBuyAuto Warranty
    DO NOT DO IT.  Google map the NJ address on the website and look at the building where their office is.  I wouldn't use it for storage.  Also their official address is a offshore thing in Europe where I'm sure they maintain bank accounts.  Talked to a rep at another warranty company and he asked me all kinds of detailed questions about my car and explained all details as well as the fact that a contract shouldn't include any preexisting conditions (like directbuyauto)other than a clause that you drive the vehicle for 30 days 1,000 miles before the warranty kicks in to insure there wasn't a pre-existing condition from the seller.  They also traced the records on the VIN of the car I want to buy.  DirectBuyAuto did none of this upfront.  IN the end its still a used vehicle.  Make sure you are buying from a reputable manufacter dealer or carmax if you buy used.
  • 0
    frank
    Direct Buy Auto Warranty
    402 Main Street, Metuchen, NJ 08840
    To anyone trying to decide if they want to purchase a warranty policy from Direct Buy please google map their North America address.  I am sure it will answer all your questions.  A complete joke!
  • 0
    CapnDean
    Would you be willing to post your claim number please?
  • 0
    Brian M
    So as a followup to this Direct Buy warranty, I decided against it due to much of the negative info on the internet and a gut feeling. As per policy, you get a full refund if canceled within 30 days. So I agreed on the 24th of Feb - cancelled on the 3rd of March - again by policy - filling out the form and faxing it to them, and well within the 30 day timeframe. Here it is, the 21st of March and I still have yet to see my deposit of 275.00. I have followed their procedure and have been told things like it will be there in 2 to 3 days, then I was told that their "gateway" was down and they could not process it. Then i was told another 2-3 days....you see the pattern. Last week I was told it was processed on the 14th and that I would see it in 3 to 5 days. Called again on the 21st and was told it was processed on the 16th...These people appear to be scamming and it looks as though my instinct was correct. Do not deal with this "company" - you may come to regret it.
  • 0
    Thomas D'Alessio
    I’ve also had a bad experience with Direct Buy Warranty. Since it happened, I’ve found out a lot which I wish that someone had told me before I bought from them. So, the least I can do is share what I’ve learned in the hope that it helps someone else.

    Here are some problems with Direct Buy Warranty’s contracts:

    •    Section VII of their contract, under Mediation, limits Direct Buy Warranty’s losses in a mediation dispute to $1500. So, even if you deserve more in such a dispute, the most you’ll get from them is $1500.

    •    Under Section VIII Part A, the contract states that if a claim is made before the expiration of the 30 day/50 mile validation period, it will be denied as pre-existing. If a customer then cancels, $250 will be deducted from the refund, even if 30 days has not expired. Are you kidding me?

    •    Under Section VIII Part B, the contract states, “If You cancel this contract after the first thirty days or anytime after a claim has been filed on your VSC [vehicle service contract], WE will refund an amount of the contract price according to the pro-rata method which reflects the greater of the days in force or the miles driven based on the term of the contract selected and the date contract began, less fifty percent of the total amount paid in by You and any claims authorized or paid on the contract by Direct Buy Warranty where applicable by law [emphasis added].

    •    In the same Section and Part, the contract states, “In the event that the dollar amount of claim/claims paid for Your vehicle exceed the amount of Your refund (less fees), You will be responsible to reimburse the administrator.” That means that YOU have to pay THEM if you cancel and what you’ve paid is less than what they’ve paid in any claims! No one else does that.

    •    Direct Buy Warranty  is selling in all 50 states, claims that they are insured, but their contracts give no evidence of carrying insurance. So, if they go out of business, good luck – all you’ve got is a piece of paper.

    •    That the terms of Direct Buy Warranty’s contracts are extraordinarily advantageous to Direct Buy Warranty at the expense of the consumer is evident. In addition, using publicly-available internet tools, I’ve learned that all of Direct Buy Warranty’s business addresses are actually UPS Stores! Their website lists their “European HQ” as:
    EU Holdings;
    Beletti Management Ltd.
    Continental Risk Management CRM
    Lordou Vyronos 33
    Flat/Office 51
    Larnaca P.C. 6023
    Cyprus
    This same location houses a pornography production company – unbelievable but true.  Given what resides at their other addresses, there is strong evidence that Direct Buy Warranty is based outside of the United States – that is not a good thing. In a consumer complaint filed online, the customer notes that his credit card charged was processed in a foreign country.” According to another complaint online, a Direct Buy Warranty agent explained by saying that they are a “global company.”

    Who is making sure that Direct Buy Warranty is abiding by all applicable laws, especially if they aren’t an American company?

    If you’ve been scammed by Direct Buy Warranty like I have, then do what I did: Go to your state’s insurance commission. My state is looking into right now, and will probably find out what I already did the hard way, which is that they really aren’t a legitimate operation. Here’s a link to find your state’s insurance commission http://www.naic.org/state_web_map.htm  Obviously, if you haven’t bought yet from Direct Buy Warranty – then DON’T – STAY AWAY!
  • 0
    LAVETTE
    I was interested in purchasing a Direct Buy Warranty for my 2003 Mercedes and after reading all the reviews I must admit, I am a little on edge O_0
    The quote that I was given is reasonable in my eyes so that is not a problem. After reading the reviews what I foresee as being a problem is this "pre-existing" issue. Being that I just bought my car 8 months ago and it was inspected by the dealer before being sold I am unaware of any issues. I WOULD BE PISSED if I were in my contract for 31 days or 131 days and something goes wrong and they tell me it was "pre-existing". How can you avoid this issue with a USED car if there is no type of check over the car before the warranty is issued? I work in insurance and we HAVE to know about pre-existing health problems before issuing a health policy. I need some type of assurance.....
  • 0
    WARNING!
    Do not trust this company! You have been warned! Spend your money elsewhere..
  • 0
    Justin
    I was thinking about purchasing a warranty for my recently aquired Volvo, however, after reading such negative comments about how their service works, I am taking my business else where. I have a 1996 Volvo 850, Volvo's are very tempermental vehicles (If you've ever owned one, you know what I'm talking about). When I bought my car, I recieved all service records (one owner vehicle, meticulously maintained, and only 79K miles) and had a vehicle inspection performed at two seperate Volvo dealerships. (Side Note: I love Volvo, that's all I drive). It came with a clean bill of health. Sadly, three week's later, my air condition started acting up. (Turns out it needed to be re-shimed). So, if I'd of had their protection, most likely my claim would have been deemed as a "PRE-EXISTING" condition. This just goes to show you, even if a car is inspected and deemed clean, weeks later parts can fail.

    What I find most reprehensible, is DBW's responses to their consumers in reguards to their complaints on this website. If I ever responded to a customer, the way they have responded, I wouldn't have a job. That is atrocious customer service. Please, by all means, I hope you guys (and gals) are able to take this company down. Us Fidelis is out too, if you're looking for protection from them, don't count on it. They filed for Chapter 11 bankruptcy protection on March 2nd.
  • 0
    mjb
    I was promised a $500.00 gas debit card if I signed up on the call, which I did, and I paid $5200.00 instantly. Since then I have not been able to get a straight answer from anyone. I called from california, during business hours, and adjusted for the time difference, reached a recording that said" we are closed, please call back during normal business hours" and stated those hours, of course, that was during the time I was calling but they were closed. The next day i called and the phone rang and I was put on hold for 14 minutes and then I was told the person couldn't give me any information because they cannot talk directly to the third party handling the gas card promo.

    I asked for a supervisor and was passed to voice mail and asked to leave a message, which I did, but to date I have never received a return call to my calls.

    I have already contacted the BBB; my next contact is the state attorney general, but it seems adviseable to contact the FBI. Any thoughts?
  • 0
    William Cooley
    These reports are not false, your company is a fraud. Everything I read I see over and over. I am now waiting to get my car fixed, it has been in the shop for about a month. I try to call and wait for ever, when I talk to someone the only answers I get are its under review, we need your records, its denied. I bought a warranty for my mint 2002 caddy. You gladly sold me the warranty but when I need it your company has every reason not to cover it. I have asked to talk to a manager but I never get one. I am looking to join or start a class action law suit against Direct Buy Warranty.
  • 0
    Unsatisfied customer
    This company is a fraud. Everything I read, I see over and over. I am now waiting to get my car fixed, it has been in the shop for about a month. I try to call and wait for ever, when I talk to someone the only answers I get are its under review, we need your records, its denied. I bought a warranty for my mint 2002 caddy. They gladly sold me the warranty but when I need it The  company has every reason not to cover it. I have asked to talk to a manager but I never get one. I am looking to join or start a class action law suit against Direct Buy Warranty.
  • 0
    william cooley
    Don't do it
  • 0
    dpalmer
    It looks like I am going to be in a battle with this company also. They have about $900 of my money and have denied a claim on a covered componet trying to claim "ware and tear components" are not covered. Anyone else in the Las Vegas area with problems with DBW, please contact me .. maybe we can look into legal action .. I refuse to let this comapany to continue to rip people off. donaldhpalmer@gmail.com .. no spam please.
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