Great Clips - Never again
Complaint
Lacy Daniel
Country: United States
I have been going to Great Clips in Twin Oaks, Mo for many many years. I kept the same gal for about 8 yrs. and through out the last 2-3 years, she wasn't quite cutting my hair the way I liked, so I backed off from haircuts all together and gained quite a bit of length.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
Comments
i have been an employee of gc's for 10 years and yes you all are absolutly correct. we have to do all that in 13 to 17 minute time frame.for 7 to 8 hours a day. i'm exusted by the end of the day..we are expected too much. yes i agree it is an assembly line. i am a 13 minute cutter and have been cutting hair for 27 years. i love cutting hair. and i will be leaving gc's cuz i have had it with them. i always make productivity and my numbers are consisting weekly.but do not get any recognition or rewards of any kind. they did away with our incentive's and work for our wage...and tips..i will be leaving soon..thanks gc's for helping me get close to my customers they are leaving with me....
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i have been an employee of gc's for 10 years and yes you all are absolutly correct. we have to do all that in 13 to 17 minute time frame.for 7 to 8 hours a day. i'm exusted by the end of the day..we are expected too much. yes i agree it is an assembly line. i am a 13 minute cutter and have been cutting hair for 27 years. i love cutting hair. and i will be leaving gc's cuz i have had it with them. i always make productivity and my numbers are consisting weekly.but do not get any recognition or rewards of any kind. they did away with our incentive's and work for our wage...and tips..i will be leaving soon..thanks gc's for helping me get close to my customers they are leaving with me....
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Now, as a employee, I haven't (or any of us) received a raise of any kind in my 3 yrs. Which makes u feel bad when u work hard and do well. I am not offered any benefits of any sort, we are not aloud to be sick & call in, we can not get set schedules, not able to receive days off that we request, no breaks at all, standing 9+ hrs straight, and are expected to stay as late as they want after your shift ends. Well, is it my fault for being treated this way? Yes. Because I still stay there. Now why do I stay? Because I'm a single mother who knows that I can provide for my child on this income and things are too risky anywhere else. There are some really nice clients that come through our door, but some nasty ones too. Some have bad attitudes when they walk in, some smell, some have boogers behind their ears, yes...boogers. some have acne so bad that your afraid it will POP & squirt in your face, some think asking u to cut their nose hairs is normal, and so forth. Do I hope for good tips....yes cause I always tip well. Until u work for tips u have no clue. I can't wait for new beginnings. As I am back in school furthering my education looking for stability and satisfaction. But do not label all great clips hair dressers, as we are not all bad. Thanks.
in the U.S. or other country again. I am also
going to begin a campaign to put their
company out of business and WILL utilize every
resource available to me to do so.
in the U.S. or other country again. I am also
going to begin a campaign to put their
company out of business and WILL utilize every
resource available to me to do so.
Please dont write off Great Clips forever everyone. There are great stylists that work at them...just open your eyes a little.