Great Clips - Never again
Complaint
Lacy Daniel
Country: United States
I have been going to Great Clips in Twin Oaks, Mo for many many years. I kept the same gal for about 8 yrs. and through out the last 2-3 years, she wasn't quite cutting my hair the way I liked, so I backed off from haircuts all together and gained quite a bit of length.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
Comments
You are correct in your analogy of how corporate treats the stylist. As a former Great Clips Stylist and manager, I too have seen that intimidation and fear from superiors to their subordinates which does not net desired results, this is a fact in any occupation. I too know, a computer is not 100% accurate in the generating the entire picture of what a haircut or perm entails. I’m currently a full time student at E.O.U. (Eastern Oregon University) completing my degree in business management. One of my current classes I'm taking is Managerial Accounting. I am using my experience with Great Clips as an example of how much time, quality, and revenue is wasted due to the fact that Corporate does not adequately train, nor give motivation for a stylist to succeed. Bottom line, if corporations put a little extra time and money into their employees, the rewards will be reaped by all.
I find your attitude to be atrocious. You work in a service industry, for a corporation, a corporation that sells hair cuts. Your tip is $1-$3, but that's the pay schedule you agreed to work on when you chose that career. Further, the corporation employs you there with the understanding that you will cut customer's hair when they come for a hair cut. The place closes at 6, you should be servicing customer's until 6. I own a law firm, client's sometimes come in at 4:55, and occasionally the Judge makes us appear in court on Saturday or Sunday, and often earlier than our normal start hours and beyond normal quitting time. You see, it's a service position, the money comes from servicing customers.
If I owned a hair salon I would fire you if I learned of this attitude toward my business and your customers.
My recommendation to you, change your attitude or let someone else have your job. Trust me, there are thousands and thousands of people who would be happy to start a 10 minute haircut at 5:50 despite closing at 6 to earn an extra $3-$5, as I have said. You should be cleaning as you go all day long. You absolutely do not deserve your job with that attitude.