Great Clips - Never again
Complaint
Lacy Daniel
Country: United States
I have been going to Great Clips in Twin Oaks, Mo for many many years. I kept the same gal for about 8 yrs. and through out the last 2-3 years, she wasn't quite cutting my hair the way I liked, so I backed off from haircuts all together and gained quite a bit of length.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
Comments
As far as tipping, everyone has their slow days, but tips are generally pretty good, especially if you're a good stylist. I make 9 dollars an hour and at the end of an 8 hour shift I usually go home with 50 dollars in my pocket from tips (thats 1000 extra dollars a month, by the way). Everyone is talking about how great clips stylists suck and can't cut hair. Maybe that's something you've experienced but many of the gals I work with have been cutting hair for 15 years or longer, and I've never seen anyone walk out with butchered hair the whole time I've been working here. My coworkers and I are all good at what we do.
I know people think we are a chop shop because of our haircut sales, coupons, and haircut times. We really care about our customers, at least the girls in my shop do. Times are hard and most of my clients are unemployed or making min wage themselves. They can't afford to go out and spend $50 on a haircut, but they know they can come to me and get a great cut for $13 and if there is a coupon that means they can put that $6 the saved into their gas tank. We do have an AVERAGE haircut time, which is between 13 and 17 minutes. So that means your 10 minute buzz cuts and your 45 minute womans cuts are going to equal out.
I'm sorry your visit to Great Clips wasn't a good one. We would have fixed your hair and giving you a free haircut, in the hopes that you would come back and try another stylist if you didn't care for the first one. Not all Great Clips are the bad and not all up scale salons are good.
For you to refer to your client as titewad (tightwad) a**hole that doesn't want to wait and expects perfection, is nothing short of outrageous! This is the "five step haircut" mentality.
I didn't need to comment on this post...YOU SAID IT ALL! You're outta line!
P.S. If you're getting $1.00 tips...that, too, says it all. You've probably been over tipped.
"a**hole that doesn't want to wait and expects perfection", is nothing short of outrageous! ???? thats bang on !!!!! YOU GET WHAT YOU PAY FOR you pay 5 bucks you get a 5 dollar chop job Start tipping properly and perhaps you would get some good service but dont get to excited your only giving them 5 bucks OOoOOo stop the presses
Like you said, GET REAL PEOPLE.
Sheesh.
My daughter was just there and she looks like a weed eater went through her hair.