Great Clips - Never again
Complaint
Lacy Daniel
Country: United States
I have been going to Great Clips in Twin Oaks, Mo for many many years. I kept the same gal for about 8 yrs. and through out the last 2-3 years, she wasn't quite cutting my hair the way I liked, so I backed off from haircuts all together and gained quite a bit of length.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
Comments
Presented a coupon up front, then when I checked out they refused to
honor it. Mgr. Rude, Haircut butchered! I won't go back there again!
Sent a complaint to the home office and submitted all the details!
My wife called the local store and the manager was rude and hung up
on her when she asked her name! Not a smart business strategy in the
current economy! Consumers Beware! Avoid this store location of Great
Clips at all costs! You will be very unhappy!
is great but sometimes people want to simply check out a place to see
if it is worth it to come back! That wasn't the case at the Great Clips
that I visited in Round Rock! Avoid this low rent hair salon!