Great Clips - Never again
Complaint
Lacy Daniel
Country: United States
I have been going to Great Clips in Twin Oaks, Mo for many many years. I kept the same gal for about 8 yrs. and through out the last 2-3 years, she wasn't quite cutting my hair the way I liked, so I backed off from haircuts all together and gained quite a bit of length.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
Comments
Not so with a haircut. I tip a percentage of the bill, around 15% every time. If the haircut itself costs $9, and the hairstylist does $9 worth of work (i.e., 15 minutes for a quick trim), I tip accordingly: $1.35. If they did a great job I'll go so far as $3, but remember we're talking 15 minutes here.
I believe in service offered being service rendered. The last Great Clips I went to offered pictures of hairstyles to choose from. I took my 5-year-old in for a summer cut, showed the hairstylist the cut the cut I liked. It was a simple longer on top faded to the neck cut a barber could do in 5 minutes. He was given a shaved to the scalp flat top, military style. To boot, it's almost bald in spots and a quarter inch long in others. It can't be fixed, just will have to grow it out. Again, it's a $9 haircut, but if the salon is unable to provide the styles shown in the pictures, then THEY SHOULDN'T OFFER PICTURES TO LOOK AT. Period. Service Offered: Service Rendered.
The lesson is learned: You get what you pay for. And I will never pay Great Clips to so much as breathe on my children's hair again. I'd sooner go to a beauty school, where at least there's a teacher checking work, offering advice as needed.
Besides, for a mere $3 more, I can go to a real, seasoned stylist who can take her time. Probably I'll get an earful of the horrors she endured during her sentence -- I mean, employment -- at Great Clips.
a haircut for $4.99? You are a machine, and you love it don't you.
I work at Smartstyle now and it's not demeaning at all. If I have to take half an hour to give a client a quality cut, I can. The price point isn't much higher than Great Clips but my clients get a personalized service much like a salon with a higher price point.
So please don't put down other stylists working for discount chains, we are working with very different rules than GC. We are not all like Great Clips. We can and do give personilized service at a discount. Great Clips, at least in the Florida market, doesn't.