Great Clips - Never again
Complaint
Lacy Daniel
Country: United States
I have been going to Great Clips in Twin Oaks, Mo for many many years. I kept the same gal for about 8 yrs. and through out the last 2-3 years, she wasn't quite cutting my hair the way I liked, so I backed off from haircuts all together and gained quite a bit of length.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
Comments
.
As for the tips, I have been known to tip VERY well, even above the haircut cost, if I feel the person really cared if I was happy when I left. I do that with other places as well, restaurants and such. I believe a tip is just that, a thank you, not a have to.
As for my personal experience, I have had my share, and I am through with Great Clips. I cannot seem to get beyond the manager at the store, even though I requested to speak to her superior, which I was told, she only had her home number and couldn't give it to me. (Sounds funny, doesn't it?) BUT, she assured me she called and left her a message...funny again, my phone still has not rang.
If you wish, check out my post on youtube. I took this after coming home and noticing my "real" haircut that she hid under hairspray. You'll find it under Miorigami videos.
I have decided that this was the final straw for me and it is time to do something more than just gripe and get my money back. This is NOT the first time at that store that I've been angry enough to chew nails, but it's enough times that I am finding myself NOT angry, but active. Hence, I have posted pictures along with the store's location and the girl's first name who decided that because I came in for a cut, I needed humiliation.
I have also sent my picture to friends, and family, and posted on facebook. I want them to send it to all the people they know. I want everyone to see it and I want everyone who's felt like they've had the same stylist I did, (or obviously someone from her class) that they post and do the same. (ironically, this action reminds me of a hair commercial I once saw..."and she told 2 friends, and she told 2 friends, and so on...and so on.")
Great Clips thinks it's ok to do this to us, so now it's time Great Clips had a little cut off the top of their wallets.
Maybe then they'll address the issue. If not, I think maybe I should open my own place...seems like I'd have plenty of business.
One little thing about this comment, however - if you are making 7.50 plus tips, and you are being tipped an average of, let's say 15 dollars per hour, I wouldn't be complaining too much about wages.