Great Clips - Never again
Complaint
Lacy Daniel
Country: United States
I have been going to Great Clips in Twin Oaks, Mo for many many years. I kept the same gal for about 8 yrs. and through out the last 2-3 years, she wasn't quite cutting my hair the way I liked, so I backed off from haircuts all together and gained quite a bit of length.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
I recently in the beginning of May , decided after the last two times with my hairdresser, to choose someone else who I had used once in the past. This gal gave me the most disgusting haircut and I had even brought in a picture for her to work from. Now mind you, I have hair down to the middle of my back, plenty to work with and she now has the front cut so short and weird i cannot do anything with it and I cannot possibly have it blended without loosing a lot of length in my other layers to try and blend it into looking something like a real hairstyle. I went back up to see if another gal could just look at it and see what she thought and if there was anything that could be done.
I was treated so horribly and even accused of having gone back in for multiple re-cuts when there was no record of this in the computer. The manager even went so far as to say " Well, I know I've seen you back in here. I do not know why it is not here in the computer!"
Accusing me of lying and she had no proof of anything she said! This took place in front of other customers and stylists and I was treated like I was some stupid kid! i had even asked if she wanted to look at it and she said " well it looks fine to me " without even touching it!
By the time I did end up talking with another hairdresser, I was boiling inside. This gal had an equally ignorant attitude and I told them both I didn't want anyone there cutting my hair. She couldn't answer me why it was that my hair was so uneven and choppy.
I told her it's because no one is checking their work or really listening to the client. I came home and wrote to the headquarters of Great Clips, but because the are franchised, I knew it would do no good, but wanted my say. I have since asked my friends and family as well not to patronize any Great Clips salons. They have no public relations skills and the gals do not listen or check your hair after a cut. It's an assembly line. And they do not care if you have any problems at all. They act like it's you who is being the pain and they do not care if you come back or not . I will never step foot into a Great Clips ever again.
Comments
After three months my undesirable haircut was just growing out at the sides and the hair around my face and back of my neck was in need of a cut.
Since Great Clips is one block from my home I decided to give it a second chance, although I would request a different hairdresser (as it turned out
she was no longer working there). I waited thirty minutes for my turn, and explained that I only wanted the hair around my face and back of my neck cut. The hairdresser said she is a perfectionist and she would balance my hair. Again I said I didn't want the top of my head, or the left and right sides of my head, or the top back of my hair cut, just around the face and the back of my neck. She started to cut the top of my head and I said I do not want you to cut that part of my hair. She held up the hair and said she would just take a quarter inch off. I'm thinking what part of "do not cut" don't you understand? All this while she was very loud and disrespectful to me in front of all the customers. She said to me "I will not have you dictate how I cut hair, this is my job, I manage this store!". I said "this is my hair!". When she finished cutting my hair the way she wanted, she gave me a mirror. I told her (for the third time) that the hair aound my face is too long. She replied in a sarcastic tone "so you don't want your hair balanced". Amazing! As for the "time allowed" to cut hair (I wasn't aware of this until I read the complaints against Great Clips) my cut could have been done in three minutes if she had listened and cared about what I (the customer) wanted.
At this point all I wanted was out of there - I was totally horrified at
her behavior. While at the register she held me up even longer by having me wait while she typed her comments into the computer. As for tipping, I
tip very well, however, the amount I tip is based on the haircut and the respect I'm shown. In Karrie's case, I gave her zero for a tip - and hope that she gets the intention. As I was walking out the door, she was still yelping (I felt sorry for the next poor sap, and hoped that they had the
sense to get up and leave) and as I was about five steps out the door she
was still screaming - "have a good day - it could be worse!" Finally, I went home and trimmed the long hairs on the back of my neck (whispy they call it) and shortened the hair around the sides of my face. Will I go back? Absolutely not!
I would feel more comfortable going to a just opened barber school than this worst run franchise...........Ken
Unfortunately, there are a lot of bad hairdressers out there in Great Clips, but in full service as well. I had a fantastic crew who worked their butts off for the most part. We are timed for our cuts and DO have to push the products to KEEP our jobs within this franchise...
We as managers were told to keep on top of the stylists to get the cut done in their time frame and to push them to stay at a certain percentage with the products sales. Most of the stuff I have read on here is true.
I also know that all stylists, no matter who they work for or if they work for themselves have a bad cutting day or time at least once or twice in their lives..If they say otherwise they are lying...That would be saying that they are perfect in all they do and that is just not the case...
I have encountered many good customers and many bad customers at Great Clips. I have also owned my own business and the same applies. I left my franchise because the owner of the company did not stand up for my rights when my GM went through my purse looking at my medication while I was cutting hair on the floor.
I would not suggest to anyone to work for Great Clips within this franchise nor would I suggest customers going there as well if you knew what we are put through to make the money for the company. That is not to say that you would not get a great cut, but if you want time taken and a positive attitude, go to a full service salon.