Scam - Report it to the FTC

Complaint

0
J
Country: United States
I receive a call from “account services”/”card member services”/”card holder services” EVERY DAY around noon. They refuse to remove my number, despite many requests.  They often are very rude & give bogus information when I try to get more company info. The only thing I know to do is file a complaint with the FTC & I suggest all you do the same, hopefully with enough complaints they will shut this horrible company down.  It is a quick & easy form.  https://complaints.donotcall.gov/complaint/complaintcheck.aspx please note that your phone number must be on the Do Not Call registry before your complaint is applicable – so if you have not registered your phone number on the National Do Not Call list, please do so : https://www.donotcall.gov/register/reg.aspx?panel=3

Comments

  • 0
    david
    | 5 replies
    I have submitted many, many complaints over the past several YEARS about this company via the FTC's website; also called them at least twice and had a complaint registration number assigned, also years apart. Total response -0-. Called this past week to complain about their lack of action. Requested a return call call from the FTC directors office, I"m holding my breath.
    • 0
      DeletedMedia replies to david
      | 4 replies
      Unfortunately- your not talking about “One Company”. There are a ton of these operations starting up- always changing their llc/corp/shell names, and drop box locations to stay one step ahead of The Law. Some previously sued swindler‘s “companies“ are recycled into new ones.  
      Many times it’s a group of Florida criminals, working together. You have separate cardholder scum, their separate shell entities, and the dialers/boiler-rooms.

      Oh “Bridget“, where are yooooou? We really love it when another foul Law Breaking “REP” sets off a chain reaction! “Press 1 to speak to” Carmen “from cardholder services” has been hacked, but doesn’t know it yet.
      http://www.ftc.gov/news-events/press-releases ... wn-perpetrators
      And then, there’s Florida’s  joke “telemarketing license” that’s about as safe for America as a the corrupt state’s sink holes! ”. I don’t have any idea what “SPIFFS” are, but it sounds like something crooked, and  against consumers.   Just licensed criminals;
      http://www.freshfromflorida.com/Divisions-Off ... s/Telemarketing
      “cardholder service” backdoor for hiring more criminals, usually on Craigslist;
      “L.I. (Lower Interest) Fronters“, AKA- live operator, or card service representative.
      “L.I. qualifiers and closers” “L.I. Rooms, L.I. Reps, L.I.F.A , AKA financial advisor, debt coach
      They disappear fast, so save screen shots now.
      http://orlando.craigslist.org/csr/4582019088.htm
      http://orlando.craigslist.org/csr/4581660752.html
      http://orlando.craigslist.org/csr/4582011299.html
      Why do the “cardholder services” criminals mostly use white females, and black males as “live operators”?
      Does the predator match the “fronter” against its intended primary prey?
      Survey on U.S. based  “cardholder service” criminal operations from documented, and recorded incoming calls.
      Forty (40)  “cardholder service” robo-calls between 2012- 2014 were surveyed,
      out of hundreds received.
      They follow patterns of switching off to different call centers, dialers, fronters, live operators.

      Out of 40 surveyed  assumed ethnicity by voice;
      African American =    8 males   &    3 females    
      Caucasian =       3 males  &   8 females      
      East Indian =       5  males.  
      Costa Rican/Hispanic =       3 Costa Rican males & 1 Hispanic female
      No connection to “live operator/fronter/rep“ =      9

      Time of day called out of 40;
      Morning =  12
      Noon  = 3
      Afternoon =  25
      Day of the week called;  
      Monday = 5, Tuesday =  7, Wednesday = 9, Thursday = 5,  Friday = 6,  Saturday =1,  Sunday = 0, Day unknown = 7
      Levels of verbal threats, abuse, and harassment made by “cardholder services” by telephone;
      Almost a third of the connected calls are “Extreme”, and includes terrorist type threats, extreme racketeering, and/or carrying out more calls. The increase in verbal abuse committed by the telemarketing criminals almost doubles when compared to 2010-2011.
      No connection to “live operator”  = 9  
      Medium abuse =   11
      High abuse =        12
      Extreme abuse =    8
      • 0
        David replies to DeletedMedia
        | 3 replies
        I wonder if something effectual could be done if you went after the phone companies. They are the ones that "enable" these guys and I have to believe they could police the problem better that anyone if they had any motivation to do so. As it is they are paid by me to have a phone I am victimized on and they are paid by the criminals who victimize me. I've got to believe they are complicit in this at best. They issue these numbers and I suspect could even be selling phone list to these guys.
        • 0
          DeletedMedia replies to David
          | 2 replies
          Many of these “phone companies” are certainly complicit in this crime.
          Its called “illegal revenue sharing” through fraudulent "auto-dialers", and gets complicated, which makes for many loopholes they all use.
          Link that explains some of it;  Page  2.
          [Phone companies] “….. pay telemarketers $.00075 per outbound call where the Caller ID data is successfully transmitted. In telecom jargon, these are called “dips” into a caller ID database. The telephone company for the consumer who receives the unsolicited telemarketing call must pay Pacific Telecom for the right to “dip” into the caller ID database in order to retrieve the “calling name” information that’s displayed on the phone. Incidentally, the rate of $.00075 per outbound call appears to be a small fraction of the “dip” fee, suggesting that Pacific Telecom actually reaps most of the profits when an unsolicited call is made.”
          http://telemarketerspam.wordpress.com/page/2/
          • 0
            David replies to DeletedMedia
            | 1 reply
            Thanks for all the feedback. I wonder if this could be fertile ground for a class action lawsuit if you could show the phone companies are complicit. Probably half the population of the U S have been victims and the phone companies have deep pockets and are reachable even if the robocallers aren't.
            • 0
              DeletedMedia replies to David
              It may be possible to at least get the “phone companies” attention,  in that a class action is being considered.  Having NO legal training, the last time I looked into it,  a “Class Action” was out of the legal parameters to take “cardholder services” down.
              It’s a Consumer issue that effects many, so it should be much easier for Consumers to take action, but that’s not the case.
              Most of the legal action researched on my behalf, was “Small Claims“.  But, the swindlers violations quickly exceed even Civil Division Court limits. Whether going to a higher court, or not-  “they” will often attempt to use a corrupt “attorney”. These so called  “licensed counsel” will do everything they can to misdirect the case. You will have to find, and properly serve the exact right culprit/entity, and they will paper shred, hide, & shut down what you are looking to serve.  While it does help to report the shill "lawyer"  to the appropriate Bar Assoc, the whole thing becomes so much trouble for little to nothing in results. They just start up under a new shill name.
              Not trying to be discouraging, just prepare you for what you may find. If anyone wants to initiate a potential case, post what you have here, and maybe I can add info from other sources.
              I can tell you this, the criminals do not like to be exposed publicly. The FTC, and FCC seem to only proceed with lawsuit when the criminals have been thoroughly exposed, with enough complaints having come in.
  • 0
    Darlene
    I am receiving these calls daily. Sometimes 4 times a day. I let the answering machine take the call but I am getting so sick of this. They keep saying this is my final notice. I only wish it was. This has been going on for 3 years. I don't  know why the FTC can't do something about these robo calls.
  • 0
    Mary
    Card Member Services'  Agent said he is located in Atlanta.  I asked him why my home phone number appears on my caller   id instead of theirs.  The agent said to complain to 1(800)VISA911 but the calls are not coming from VISA.  When I talked with VISA they said "do not give the scammers any information!!!"  I do not give any information to anyone that calls me.  However, the calls continue.
  • 0
    Don't answer if you don't know...
    Card member services is a scam using computers to generate phone calls. Whether they use a list or the computer automatically dials for them, doesn't matter. These folk want to promise you a good deal. When you refuse they will hope that after repeated calls you will finally drop your guard and give them personal information.
    The caller ID info is bogus, so reporting it to your state or the FTC isn't going to help. Quit blaming the g'vt - it's a scam artists dream to call from anywhere in the world making calls through computers and no enforcement that can catch them using present technology (so far as I've been advised).
    Thousands of these calls are made every year and the people who PICK UP THEIR PHONE are the ones most often subject to repeat phone calls. DON'T ANSWER your phone if you don't know caller. If it is indeed important you'll probably get a voice mail. If you don't answer you'll probably not get further calls since you don't appear to be a sucker.
    Use your Caller ID, if you don't have it, get it - Don't trust caller ID if you don't know number and it appears to be local, new ploy seems to be to make the caller look like they come from your hometown - computer assisted calls can again be used to put false information. Just answer the calls you know are from people you know, let voice mail pick up unknown callers.
  • 0
    Peter
    I just talk to them and keep them on the line as long as possible. Don't give them any personal information.
  • 0
    Ann
    I just got the best call ever when I told the man who called me from my own number i wanted his number he in return told me how big his dick was someone has to know a way to make this stop
  • 0
    Chuck
    They call everyday - must enjoy me telling them to get [***]
  • 0
    Mad mom
    | 1 reply
    Just got a call from Card member services from my home phone # they can now use your own phone number to call you. Don't answer it.
    • 0
      Morrison replies to Mad mom
      They are very sharp and they can also tell you ,what u are thinking ..their 6th sense is very strong
  • 0
    Ron C
    I have received a home call from these people every day for over a year.  Today, they started calling my cell phone.  Yes, I'm furious.   Maybe if we start slamming them on social media?   I doubt that the complaints to the Gov web site will help.
  • 0
    David
    I am sick of these people calling me, I've blocked the number they use several times and they just keep calling me from a different fake number. I tried hitting 1 to talk to someone and listen to all of their BS. I asked him to send me some information and he refused and then became nasty to me. I told him to F**k Off and hung up.
  • 0
    Molly
    Tell these scumbags to call you back and give them the FCC or DNC number.  Maybe if they get some of these calls all day long it will give them a reason to try and stop the calls.
  • 0
    Joe Public
    | 2 replies
    I heard somewhere that they are stealing the credit card numbers and using it to fund ISIS and other Terrorists.  When they call just tell them to cut off their own heads.  Really the NSA and FBI should get after these guys.  I really think they are funding Terrorist organizations with their theft.
    • 0
      Elderly consumers replies to Joe Public
      | 1 reply
      Some of them can sure talk like terrorists!
      Had one the other day threaten repeated daily harassment. But the thug-let didn’t keep "its" promise to call right back the next day. They are really cowards right down to the sick trash that sets these criminal operations up.

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