Ripping/Tearing holes in clothes
Complaint
Frustrated in River Ridge
Country: United States
TERRIBLE! Bought the washer in December of 2010. We began finding holes in clothes in March of 2011. We found that we had a small crack in our dryer. After trying to fix it ourself, the crack came back. So, we replaced the dryer. After we replaced the dryer, we began to find MORE holes in clothes. It was NOT the dryer causing the holes, but our DUET Whirlpool washer. We had several drain error instnances as well. We have had the service repair man out several times for the drain error problem. Ranging from a Mardi Gras bead in the drain pump, to several baby socks to a large adult tube sock. I'd say it's been at least 7 times. We had finally had enough of our clothes, which I would estimate to be at LEAST $500 worth of clothing, the service repair man said he had never seen anything like it. This was in November of 2011. They said they would replace the tub and drum system but it would take several weeks to get the part in, which took us past our warrantee. After numerous complaints, Whirlpool offered the best they could do was extend our warrantee 6 additional months. The first drum was broken upon delivery, so another would have to be ordered. There goes another week. Finally it came in. We were all but assured the problem would be fixed. TWO days later, same drain error code! 3 more socks caught in the drain pump! Took the socks out myself after watching them do it so I didn't have to call them out again and pay the fee. Next day...MORE HOLES in clothes! Call and they say they can't get a service guy out for at least a week! This is all during the Christmas and New Year's holidays! January 9th the service repair man comes and says, yep, it's the same problem. We need to replace the tub and drum AGAIN! The part would be guaranteed to be in by Friday, January 13th! Guess what? Today I get a call...the parts are on BACKORDER and it won't be until January 24th until they can become available!! Seriously...SERIOUSLY??!! I have a family of 6...me, my wife, a 8 year old girl, a 7 year old girl, and 5 year old boy and an 18 month old girl. The piles upon piles of laundry are limitless waiting for empty promises. In the meantime, we have had to wash essential clothes (school clothes, socks, underwear, etc.) at laundromats, and friends and other family members' houses. Whilpool doesn't give a care about ANY of our problems. I come from a HUGE family, as does my wife. Together, we probably have 100 family members. I will crusade against Whirlpool for any and ALL appliances if this matter is NOT fixed and their customer service is not better!
Comments
Well today Jan 11, 2013, the machine broke again with 5 different error codes flashing. I cant waste any mor money on repair calls, so I am going to buy a new machine. I must have lost about $2000 worth of clothing that has been shredded or had holes as a result of the washer.
Whirlpool needs to do a recall, I wish I had time for organizing a class action suit against them. I tried calling them but they are like robots and dont care about the significant problems with this machine.
I want my money back for both the washer and dryer and give $500 for my clothing.
Very poor design.
Letme know what is going on with your info. I am tired of my clothes being torn. My family has lost hundreds of dollars of clothes and some are my police uniforms which are far from cheap. If you don't start the class action then I will for sure. Please contact me ASAP at mbenn80@yahoo.com.
I will also mention that after my wife contacted whirlpool all they said was that we would have to pay 300 dollars to have someone come out to "fix" the issue.
I would love to see Whirlpool compensate consumers for the loss of clothes and admitE the6T3y screwed up!
I've lost clothing, towel, bedding to the point of no return. Whirlpool obviously doesn't care about its reputation in the marketplace and isn't afraid of yet another legal battle - do I see class action written all over the place here? I've lost thousands of dollars of clothes, and my husband was down to about 3 pair of underwear. This is just the beginning. I've had a prelim discussion with legal counsel that may have interest in moving forward.
Tell me - would you go to work wearing the clothes that come out of these machines? Knowing that Whirlpool and Maytag are the same company, I suggest staying away from Maytag, too. My appliance repairman stated that it would cost as much as a new machine to attempt the repair. I suggest you contact the Attorney General in your state as well as the BBB.
---ask for the new interior glass door. It is round instead of slanted.