Ripping/Tearing holes in clothes
Complaint
Frustrated in River Ridge
Country: United States
TERRIBLE! Bought the washer in December of 2010. We began finding holes in clothes in March of 2011. We found that we had a small crack in our dryer. After trying to fix it ourself, the crack came back. So, we replaced the dryer. After we replaced the dryer, we began to find MORE holes in clothes. It was NOT the dryer causing the holes, but our DUET Whirlpool washer. We had several drain error instnances as well. We have had the service repair man out several times for the drain error problem. Ranging from a Mardi Gras bead in the drain pump, to several baby socks to a large adult tube sock. I'd say it's been at least 7 times. We had finally had enough of our clothes, which I would estimate to be at LEAST $500 worth of clothing, the service repair man said he had never seen anything like it. This was in November of 2011. They said they would replace the tub and drum system but it would take several weeks to get the part in, which took us past our warrantee. After numerous complaints, Whirlpool offered the best they could do was extend our warrantee 6 additional months. The first drum was broken upon delivery, so another would have to be ordered. There goes another week. Finally it came in. We were all but assured the problem would be fixed. TWO days later, same drain error code! 3 more socks caught in the drain pump! Took the socks out myself after watching them do it so I didn't have to call them out again and pay the fee. Next day...MORE HOLES in clothes! Call and they say they can't get a service guy out for at least a week! This is all during the Christmas and New Year's holidays! January 9th the service repair man comes and says, yep, it's the same problem. We need to replace the tub and drum AGAIN! The part would be guaranteed to be in by Friday, January 13th! Guess what? Today I get a call...the parts are on BACKORDER and it won't be until January 24th until they can become available!! Seriously...SERIOUSLY??!! I have a family of 6...me, my wife, a 8 year old girl, a 7 year old girl, and 5 year old boy and an 18 month old girl. The piles upon piles of laundry are limitless waiting for empty promises. In the meantime, we have had to wash essential clothes (school clothes, socks, underwear, etc.) at laundromats, and friends and other family members' houses. Whilpool doesn't give a care about ANY of our problems. I come from a HUGE family, as does my wife. Together, we probably have 100 family members. I will crusade against Whirlpool for any and ALL appliances if this matter is NOT fixed and their customer service is not better!
Comments
I wrote you and Sears a separate email, but since you are here, I will write again. My Whirlpool washer is tearing my clothing, sheets, even denim. This is totally unacceptable and new parts are not working. The only solution is to recall these products, replace them with something else that doesn't tear, or refund the purchase price. If I do not hear from someone regarding this matter. I will be filing a complaint with the BBB and the Attorney General's office. This is not a breakdown, this is a design defect.
Marian Medvec
440 845 1458
How do we get in touch with you via email. Whirlpool should do something about this. I agree with a post that this is a product defect and should be recalled.
Here is my post...
Our townhouse is relatively new and so are the Whirlpool washing machone and dryer. To our surprise, clothes are being torn. This is definitely a product defect. I called Whirlpool to report the problem and I was told that they will send someone to assess the problem for $80 !$? I even asked customer service if there have already been other calls of the same issue. And the response was none. What a lie! Why would they even send someone to check or assess the problem when people have already been complaining about the priduct. I agree that they should recall the product and change our machines.
Another problem of the washing machine is the error code A10. During the washing cycle, it stops before the spinning part. And I have seen a lot of customers complaining about this problem as well. The more Whirlpool should replace our washing machines.
What should we do for Whirlpool to listen to us and do something about this???
My Whirlpool Duet washer is destroying my clothes, sheets, tablecloths... It's just ripping chunks of fabric. The repair people are clueless about the problem but I've showed them a couple of our torn articles. There were a lot more until I figured out it was the washer!!!!
We bought the washer-dryer set on May 28, 2012. The ripping started shortly afterward but it took us a while to realize it was the washer. We have hundreds of dollars worth of damaged clothes. The people at Whirlpool have been of little help. One asking me "Well, what do you want Whirlpool to do?" One of the service guys told me to keep washing and monitoring... monitoring what? I'm terrified of using my washer and see what will be the next torn garment. So right now I have two huge "statues" decorating my laundry room and piles of dirty laundry...
Just now another factory service guy changed the below. He said that he thinks the problem could be that the gap between the basket and the below is too wide (more than a finger can fit in there) he believes that's where the clothes are getting caught, between the basket and the plastic tub. There are some rough edges there. He was hoping it would take care of the problem although the gap is still there... so he was a bit skeptical. So, what am I to do? I would like a good response from Whirlpool and not the attitude I got before. Also, this is the 4th time I have to take off work for a service guy to come... I also had problems with the drain code F21. Please help!!!
I can tell you I am pretty disgusted with Whirlpool. I bought the WFW9250WW 2/20/12 and it has ripped our clothes 2 times and this is the third time we have called Brandsmart to fix it. I called Whirlpool and they did not want to do even anything,
Why are you in business then even answering emails. I will send this to you as per your email.
Thanks Vivek
We had an extended Warranty from Lowes, but it didn't do us any good since they kept saying there was no problem. Seems like a design flaw with this machine.