Ripping/Tearing holes in clothes
Complaint
Frustrated in River Ridge
Country: United States
TERRIBLE! Bought the washer in December of 2010. We began finding holes in clothes in March of 2011. We found that we had a small crack in our dryer. After trying to fix it ourself, the crack came back. So, we replaced the dryer. After we replaced the dryer, we began to find MORE holes in clothes. It was NOT the dryer causing the holes, but our DUET Whirlpool washer. We had several drain error instnances as well. We have had the service repair man out several times for the drain error problem. Ranging from a Mardi Gras bead in the drain pump, to several baby socks to a large adult tube sock. I'd say it's been at least 7 times. We had finally had enough of our clothes, which I would estimate to be at LEAST $500 worth of clothing, the service repair man said he had never seen anything like it. This was in November of 2011. They said they would replace the tub and drum system but it would take several weeks to get the part in, which took us past our warrantee. After numerous complaints, Whirlpool offered the best they could do was extend our warrantee 6 additional months. The first drum was broken upon delivery, so another would have to be ordered. There goes another week. Finally it came in. We were all but assured the problem would be fixed. TWO days later, same drain error code! 3 more socks caught in the drain pump! Took the socks out myself after watching them do it so I didn't have to call them out again and pay the fee. Next day...MORE HOLES in clothes! Call and they say they can't get a service guy out for at least a week! This is all during the Christmas and New Year's holidays! January 9th the service repair man comes and says, yep, it's the same problem. We need to replace the tub and drum AGAIN! The part would be guaranteed to be in by Friday, January 13th! Guess what? Today I get a call...the parts are on BACKORDER and it won't be until January 24th until they can become available!! Seriously...SERIOUSLY??!! I have a family of 6...me, my wife, a 8 year old girl, a 7 year old girl, and 5 year old boy and an 18 month old girl. The piles upon piles of laundry are limitless waiting for empty promises. In the meantime, we have had to wash essential clothes (school clothes, socks, underwear, etc.) at laundromats, and friends and other family members' houses. Whilpool doesn't give a care about ANY of our problems. I come from a HUGE family, as does my wife. Together, we probably have 100 family members. I will crusade against Whirlpool for any and ALL appliances if this matter is NOT fixed and their customer service is not better!
Comments
Another problem of the washing machine is the error code A10. During the washing cycle, it stops before the spinning part. And I have seen a lot of customers complaining about this problem as well. The more Whirlpool should replace our washing machines.
What should we do for Whirlpool to listen to us and do something about this???
We are experiencing the same this as all the posts above. Rips and holes in clothing. We found articles in the drain pump as well. We bought the Whirlpool set 2 years ago and we are not satisfied at all. If you could get back to us about this please. I am sharing this with many people and telling them not to purchase this brand name. We would appreciate something be done about this.
For a while I was getting socks and underwear stuck inside the drain holes too, but the repairman showed us how to take the machine apart and fix this issue. So it still happens but I know how to fix it. The holes, I have no idea how to fix.
Does anyone know Whirlpool contact details to call and register a complaint?
Will never buy a whirlpool washer again. I am seriously thinking about going back to the old top load. They build those now without agitators so you still get the same great load size.