Ripping/Tearing holes in clothes
Complaint
Frustrated in River Ridge
Country: United States
TERRIBLE! Bought the washer in December of 2010. We began finding holes in clothes in March of 2011. We found that we had a small crack in our dryer. After trying to fix it ourself, the crack came back. So, we replaced the dryer. After we replaced the dryer, we began to find MORE holes in clothes. It was NOT the dryer causing the holes, but our DUET Whirlpool washer. We had several drain error instnances as well. We have had the service repair man out several times for the drain error problem. Ranging from a Mardi Gras bead in the drain pump, to several baby socks to a large adult tube sock. I'd say it's been at least 7 times. We had finally had enough of our clothes, which I would estimate to be at LEAST $500 worth of clothing, the service repair man said he had never seen anything like it. This was in November of 2011. They said they would replace the tub and drum system but it would take several weeks to get the part in, which took us past our warrantee. After numerous complaints, Whirlpool offered the best they could do was extend our warrantee 6 additional months. The first drum was broken upon delivery, so another would have to be ordered. There goes another week. Finally it came in. We were all but assured the problem would be fixed. TWO days later, same drain error code! 3 more socks caught in the drain pump! Took the socks out myself after watching them do it so I didn't have to call them out again and pay the fee. Next day...MORE HOLES in clothes! Call and they say they can't get a service guy out for at least a week! This is all during the Christmas and New Year's holidays! January 9th the service repair man comes and says, yep, it's the same problem. We need to replace the tub and drum AGAIN! The part would be guaranteed to be in by Friday, January 13th! Guess what? Today I get a call...the parts are on BACKORDER and it won't be until January 24th until they can become available!! Seriously...SERIOUSLY??!! I have a family of 6...me, my wife, a 8 year old girl, a 7 year old girl, and 5 year old boy and an 18 month old girl. The piles upon piles of laundry are limitless waiting for empty promises. In the meantime, we have had to wash essential clothes (school clothes, socks, underwear, etc.) at laundromats, and friends and other family members' houses. Whilpool doesn't give a care about ANY of our problems. I come from a HUGE family, as does my wife. Together, we probably have 100 family members. I will crusade against Whirlpool for any and ALL appliances if this matter is NOT fixed and their customer service is not better!
Comments
I keep an eye on the washer and never visually see the shirts in the Crack between the drum and seal but somehow they must be getting in there. Today I noticed the rim around the water collection area worn smooth. It use to have a rim there.
Never owned a whirlpool before & can't wait to get rid of it...have them coming to check the machine in a few days, visit no 3! Had pump problem before that.
found their way down into the coin catch and are not allowing the drum to drain.
Be sure to unplug the washer before getting started!
It's best elevate the front of the washer with blocks, allowing you better access to the bolts as you remove the front lower panel beneath the drum. Be ready with two large, low-lying containers because once you unscrew the coin-catch (white, circular screw cap) under the front panel, any water that is left in the drain line will come pouring out. The cap is very tight and will seem as though it shouldn't be opened, but use a wrench to loosen , being careful not to strip the threads. Remove all debris, clean, then be careful not to cross-thread when tightening cap back on.
We typically have to do this about once every 3 months.
As for the clothes tearing, I typically pull the back lip of the seal up so it's flush against the metal rim bs tucked down when clothes can get pinched but will use it no longer sits very flush and still happens on occasion. Best advice is to put your favorite items or small items in a lingerie bag. $2.00 at your local grocery or hardware store.
expensive dreses that I own.Unfortunately, the problem has only gotten worse ruining everything from work clothes to undergarments,the rubber from the washer had even melted onto my clothes. After calling whirlpool we were of course, given the run around, eventually requesting to speak to a supervisor. After hours of frustration, this individual agreed to send a repairman for diagnosis. All new parts were sent to our house of which whirlpool agreed to pay for labor and repair. Unfortunately,we still paid out for a part that was not sent because whirlpool said the part had broken due to user error. I am sorry but I have been doing laundry for many, many years and regardless of what the whirlpool people tried to say, that is just nt the case. We are still having issues with the washer tearing our clothes regardless of load size or cycle. All my good clothes have been destroyed along with many of my daughters favorite clothes.I am absolutely disgusted!!!!