threatening phone calls
Complaint
p trisdale
Country: United States
I received call on my cell phone so full of static I could not understand caller with his heavy accent. Hung up. He called nine more times within three minutes. He left a threatening message on his tenth. He calls from unavailable or 1-028-551-013. The number he left for me to return his call is 858-777-1977.Two hours later he was going to start up again. I called him what he was, told him my detective husband would call him at 5pm. He hung up. His last call to me was at 2:50pm. I called him back at 3:20pm to ask for his address. He didn't know. He only knew he is a law firm in California. When I said I needed his exact location for the police, he put me on hold. It's now 10pm and he still hasn't called me back.
Comments
Just dont answer the phone for them they can do nothing to you but keep calling. I like the comment someone left up towards the top of page, give them your police dept number when they call.
That in itself would give someone a heads up.
I googled all the numbers and found they were frauds. I called each of them back. I told them I knew it was a scam and did they think people where that stupid to fall for it. Three calls for the same thing from all over the country and I'm in OR. I told them not to call me again or the police will be knocking on their door.
I have read all these posts, but nobody says how to put a stop to this.
Keep calling them back until they have to change their numbers?
Some report that pulling out your Bible and delivering a sermon works.
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Consumer Complaints & Reviews
Progressive has an appealing ad campaign and presents itself as a hip, cool and -- for lack of a better term -- progressive insurance company. Maybe it is but the consumers whose comments appear in this section would beg to differ.
A few of the more recent complaints ...
anon of denver, CO on March 24, 2011
They have a very rude auto insurance representative. Her phone is always turned off. If you leave a message, she never returns phone calls. She doesn't know anything about customer service. I had to change insurance as I didn't like the experience with her.
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Lidia of Irvine, CA on March 10, 2011
I am very unhappy with the "service" I received from Progressive in Pasadena. Cinthia V ******** harassed, intimidated, and bullied me when I was trying to get my car fixed after I was rear-ended by a man who said he "didn't stop soon enough". Although this incident was not my fault and the burden would be on the man's insurance (Auto Club of So Cal), Ms ******** interrogated me for HOURS while I was trying to do my job regarding the extent of my damages. She called repeatedly to harass me - she told me I could handle my claim directly with Auto Club (then why do I have an insurance company? ); she raised her voice and several times implied that there was nothing wrong with me or my car.
My daughter suffered whiplash - for which she was treated and was in pain for several weeks; I had neck and back pain for which I was also treated; so I did not care to dispute whether or not there were "damages" with Ms ********; yet she continued to exclaim that nothing had occurred and that there were no damages and that I could handle my claim myself with Auto Club. She acted like a frustrated attorney-wanna-be and mishandled my claim. From then, the problems continued - until I requested that they transfer my claim to the Irvine Office.
I had to request supervisors and managers in order to have my claim transferred to the Irvine office (I live in Orange County - Irvine specifically). I spoke to a couple of representatives from the Pasadena office who were refusing to transfer my claim to the Irvine office until I was finally able to glean the name of their Regional Manager, Mr. David ********. I sent Mr. ******** a message via email and voicemail and have not heard from him to date; at this point, however, armed with the name of the Regional Manager, they said they would transfer my file to Irvine. I spoke to the manager in Irvine (Dania) and she was extremely helpful. Things seemed like they were going to be alright. My point, however, is that if I had been seriously injured and/or in the hospital, would I still be harassed, intimidated, bullied and told that I could handle my claim directly with Auto Club?? ?
My experience was so stressful and reprehensible yet no one has contacted me to discuss their philosophy at the Pasadena office. Finally, due to an error on the part of Progressive or Auto Club, they paid the car repair in full and sent me a check for the bumper repair. In February, they sent a letter from their subrogation department requesting I return those funds. At this time, I reminded them that they had not yet reimbursed me for the car rental I required while the vehicle was at the shop. Again, no response to my request from Progressive -this time from their Subrogation Department - regarding my rental expense of $346. So, I returned the overpayment minus my car rental expense and sent the check via Fed Ex.
I received a harassing call today from Catherine from the subrogation department - I told her I had been working with JD and would like to speak with him and was told that JD was not available and to let her know NOW what I had sent in the mail; I explained that I sent a check Fed Ex and there was a delay since I wanted to know what they were doing about my car rental expense and she repeated..."again...what did you mail"....over an over she would say this. She was very rude as well - condescending and disrespectful. I have been a Progressive customer for 4 years and have never filed a claim; filed a claim for which I was not my fault and was treated worse than a criminal. Then, they make a mistake in their accounting of payments for repairs and they are yelling at me.
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Lyn of Mabelvale, AR on March 1, 2011
Repair facilities Beware! We own a RV repair business that is mobile and do numerous insurance jobs and recently experienced the worst encounter with Progressive Insurance. The job was very extensive and time consuming. Communication was slow and phone calls not returned. The customer was informed by the adjuster that they should have taken it to a shop because they have the parts in stock.
This company did the he said she said game with the customer, causing conflict. We were not paid for the numerous trips and shorted on documented time because they have been to school and know all about repair time. You must provide a current invoice for all parts with a suggested retail or they will give you what they deem the retail and you will not like it.
If you do a job for this company, be sure to get your check before you start the job. The consumer should be aware that they may end up putting part of the bill when it is not covered by their assigned averages. By fa,r the worst claim experience filed with an Insurance company in the last 10 years. Even their so called "supervisors" are not helpful and do not return calls or follow up on an scheduled date. We are still waiting on the final payment that has been altered numerous times and is still very short. Frustrated!
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danny of St. petersburg, FL on Feb. 10, 2011
I had a 3003 Dodge Ram 4x4 diesel with approximately $20,000 of aftermarket equipment installed. I have owned the truck since 2005. Just the past year, I have spent approximately $10,000 on maintenance; more specific, tires $1,800 and new bulletproof aftermarket transmission $5,000, etc. I loved my truck to death! It was my baby. My truck had been stolen three times. First time, they stole the wheels, stereo, etc. Probably a $4,000 loss (no comprehensive on truck, my mistake). The second time, they just took my personal items, the whole truck was intact. Simply a "joy ride" situation and was found the next day. The second time, I reported the truck to my insurance company but did not make a claim. Progressive still had the theft on my record, although they never paid any money out which kind of annoyed me. They didn't raise my rates, which I thought was good.
The third time was devastating. This time, they stripped the entire truck! They took $3,000 wheels and tires interior, stereo equipment and other parts that were not covered under insurance. Probably, $7,000 worth of accessories. This part was annoying. Basically, since insurance didn't pay for these items, I was out again even with comp coverage; not to mention the $5,000 transmission that was still in the truck! At first, I was very discouraged reading all the horror stories of insurance fraud investigators: Stopped payment checks on repairs, denial of claims, etc. I dealt with a lady name Taunya **, who works for Progressive as a Fire Theft Insurance Person. At first, I was frustrated due to the length of time she told me it would take. They requested phone records, interviews, financial statements, etc. I thought, all of this was kind of awkward, but delivered what they asked for without hesitation. I talked to people and they explained she was just doing her job, which I understood.
After doing research online, I came to find out there are people out there being arrested for stealing their own cars, setting them on fire, staging accidents, etc. that cost them millions of dollars! When it was all said and done, they declared that the truck is a total loss and even offered to sell me the truck with a salvage title. It was very tempting to buy the truck back, especially with the $5000 tranny still in it. They wanted too much for the truck for me to be able to put it back together. They paid me via check for the total loss, which I thought was a very generous amount. I will continue to use Progressive and was satisfied overall with the process. Taunya was very professional and timely with communications, and more than fair with the total loss. People have to realize that they are just doing there job and have a regimen that they have to follow in order to keep our rates reasonable. Just be patient and comply with what they ask for. I miss my truck everyday, but after losing so much money on accessories, I don't think I will own such a flashy vehicle that is so attractive to thieves. When I do purchase a new truck, I will make sure my aftermarket parts are insured.
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Kilwoo of Hamden, CT on Feb. 10, 2011
I had a car accident on Jan 30,2011. Two cars were moving backward and there was a little bump. The person in charge of my case in my insurance company, Progressive, was reluctant to collect the information. Loraine was very reluctant to receive a diagram explaining the accident scene by fax. I asked her fax number and she told me a clear lie at that time that her fax was connected electronically so it would take more than two days to receive it. And she did not tell me her fax number. And she decided already it was 100 % my fault at that time.
I had to contact the claim grievance department of Progressive and I required Korean translator even though I could speak English. The first thing that I begged to the Korean translator was to tell me the fax number so that I could send the diagram. Loraine was still reluctant to receive the fax and she urged me to explain without the diagram. She insisted that I should use North , South, East and West to explain verbally without the diagram. How could anybody explain clearly the accident scene pointing out clear directions? Anyway I did it as she required and after a long talk I could manage to send the diagram by fax.
Some days later. I received a phone call from Loraine that finally it was decided and it was still my 100 % fault. I just listened and hung up the phone. But the next day, I received a phone call from an independent researcher of the accident. He asked me to make an appointment to take pictures of my accident car the next day. I found that Loraine had made a decision already before the investigation of the accident was still going on. So I called Loraine's supervisor Anthony *** to explain this awkward situation. He spend more than one day to investigate internally. He told me he would review the telephone record. Then I talked him again by phone if he clearly accepted there had been procedural mistakes in the decision.
And I asked him why his employee had been so strange and contacting the client. He told me he didn't know the reason. He apologized but he could not change the decision. He accepted his company's mistakes but the decision can not be overruled. He hinted the decision should be made according to the cost of decision not by the truth. I explained about the procedural defects and my rights but it was all in vain. So I am trying to contact his supervisor in Progressive. What I realized in this situation is that this company does not care about the client's right or benefit at all. Their concern is only their profit.
They just want quick solution to save their cost. Progressive is a big company for me to handle. I think they already knew it and they just want to neglect one small customer.
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Related:
Progressive - Claim Disputes
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Progressive - Rates
Veronica of Colonial Heights, VA on Feb. 7, 2011
My son and his girlfriend were involved in a hit-and-run car incident by a driver of someone insured by Progressive Auto Insurance. They were smart enough to get the license plates from the vehicle, as it fled the scene. The Chesterfield police were called, and a report was taken. The kids could identify him, because he initially got out of his car and told them to pull over to the side and he would pull over too. That is when he fled the scene.
The kids were shook up and were already complaining of headaches. They went to the Emergency Room and had x-rays along with CAT scans. Both were ordered by the doctor to stay home several days and were on pain meds. Ironically, the days after the accident, the pain impacted them significantly. Both were miserable.
We expected that when the hit-and-run driver was found, his insurance (Progressive) would cover the cost of the hospital bills and (hopefully) lost work also.
I attempted to speak to someone in claims several times. After several calls and hours of research, I found the agent and made four attempts to call. His voice mail was full due to vacation. I called the Progressive claims number and was repeatedly told he was the only one who could help me. Once I was able to leave a message, I did, and he returned my call just to tell me the things he needed before offering a settlement. I told him we just wanted reimbursement for the hospital visit and missed days at work. He said he needed to have proof that the kids' insurance did not cover the accident and that if it did, how much it covered.
I sent him copies of the hospital bills, and he returned my calls, saying he needed more than bills--he needed reports to see if they were willing to pay the Emergency Room visit. The agent stated that my kids have to sign a release for all medical records and reports in order for them to check the validity and to check for any previous head or neck trauma. I've been going back and forth for a year now. The kids do not have health insurance that covered the accident. And now, I have a multitude of late fees and fines.
I thought the insurance company was supposed to take care of this. All I wanted was to get the money to pay the hospital and their missed work. At this point, I am so angry. If someone would please help me or tell me what I can do, I would be deeply appreciative. One more thing, I also sent a complaint email to their general claims complaint line. But I have been told they needed more information too: the insured's policy number, etc., etc. I'm ready to get my kids everything they are entitled to at this point--anything, pain, suffering, etc.
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janice of redwood city, CA on Jan. 25, 2011
I was a customer of Progressive Insurance for my van since October 20, 2009. I just switched to AAA today January 25, 2011 because I received an offer in the mail for a free quote and was quoted less than of what Progressive charged me. My rate was up to $92.50 due to an accident I had. They upped my points by 3, due to this. AAA just informed me that this was a no-fault accident, when Progressive plainly said that it was my fault. I am now paying $40.40/month at AAA.
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Christine of Hudson , MA on Dec. 21, 2010
I had an auto accident on 12/12/10. The police and tow truck was called to scene. Progressive asked my permission to remove the vehicle to have appraised to which I consented. They towed the vehicle to an auto salvage auction lot. Progressive declared that the vehicle totals to what it should not have been. They offered a low-ball offer. They misrepresented facts of comparable vehicles used to estimate value of total loss of vehicle. I was told that I could hire an adjuster on my own to dispute findings. Upon finding the information, where the car was located on 12/18/10, I went to Co Part Auto after being refused for an hour to see my vehicle because they have Progressive listed as the owner. I come to find extensive damages to which were not involved in the accident and police and auto body shops are willing and able to testify to the damages not being present at time of accident.
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candy of burton, MI on Dec. 6, 2010
I was in an accident on the e-way which totaled the truck. I still owe $17,000 on the truck but they are offering $2,000 less then what the truck is worth. I still have to pay a $1,000 deductible and the cost of a loaner car. I feel that's very unfair.
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sanjay of pleasanton, CA on Dec. 3, 2010
My car was in an accident. The rear passenger door was damaged. As part of Progressive Insurance coverage, Progressive is only allowing use of a salvage door for replacing the damaged door. It was pretty shocking to me. But the Progressive representative is saying it is in my policy somewhere.
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dale of 317 n ellis st, NC on Nov. 28, 2010
I was driving home on Hwy 52 and a car was turning left. Oncoming traffic would not let him turn so I had to stop. I was stopped long enough for the car to turn and was rear ended by a car. It hit so hard that it slammed into my suburban, busted the back window and his headlight hit me in the back of the head.
I was carrying a disabled veteran with his rascal scooter on the back of my truck. The wheel of the scooter was stuck in the engine of the car that hit me, the seats in my suburban were bent back almost straight, the guy was 84 and had restrictions on his license not to drive at night.
The guy behind him said he never saw a brake light come on the man's car. I reported the accident to my State Farm and Progressive. Progressive said they would call me, but haven't heard anything. I'm stuck with no car, the disabled veteran I was with has not way to get around now. Every time I call, Progressive says excuses like we have to wait, he has to talk to the driver of the car, and he said he will come look at my car and never shows up.
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Keith of Dry Prong, LA on Nov. 23, 2010
I carried Progressive insurance on my vehicles for 7 years with no claims. Through the whole 7 years, they had full access to my checking account via ETF. When I purchased a new Harley, they refused to insure it and fax the card to the dealer because I did not have a motorcycle endorsement on my driver's license. Without insurance, I could not pick up bike from dealer. Without bike, I could not take driving test for motorcycle endorsement. So I insured the new bike with Geico over the phone. Geico faxed the card to the dealer and gave me 30 days to get my driver's license endorsement.
I was so pleased with Geico's service and rates that 3 weeks later, when I bought a second Harley, I had Geico insure it and all my vehicles. Once all vehicles were insured by Geico and I had policies in hand, I called Progressive and told them to not renew my policies when they expire the next month. Their customer service representative promised not to renew the policies. Months later, I get a bill from Progressive for unpaid premiums. I called and they told me I was in arrears since policy renewal date, yet they never mailed the new policies they supposedly renewed, nor did their computer show a record of my request to not renew coverage.
I told them it was mighty odd that I never got new insurance cards or a new policy in the mail, yet they claimed they had renewed the policy. I told them they had some serious record keeping problems and that if I truly owed them money, they had the ability to withdraw it from my checking account. The service representative replied that they no longer had access to my checking account and couldn't take the money. I said, "Yeah, the lady I talked to when I declined renewal must have only deleted that record, but failed to do whatever she needed to do to prevent renewal." I refused to pay for their mistake. Now Progressive has turned it over to a collection agency and ruined my credit rating which will possibly hurt my rates with Geico. Progressive Insurance is a bunch of crooks who get vindictive when you switch providers. They need to be sued from every direction.
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Thomas of fridley, MN on Nov. 16, 2010
Was with the Progressive Auto Insurance for three years. No accidents, nothing. They raised my rates $15 every six months with no explanation in the billing. I called and they said it is because of a state law, a MN state law requiring us to do it. It stated fees they said. I cancelled the policy and voila! I get a new bill in the mail and it is for six more months at the old rate! I got phone calls begging for me to stay with them. They can work this out so I don't leave them. I told them in so many words to KO and that I will never purchase their insurance again for the scheming and conning they tried on me. The commercials are all lies. They get you to sign then they raise your rate when you feel comfortable. Losers!
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Patrick of mcminnville, OR on Nov. 14, 2010
I spent over an hour trying to register online and wasn't able to complete the process. I was informed that I could not use my password.So, I tried another, and another, and another, and another, etc.
I finally gave up and called customer service and encountered more problems. I could not get a hold of anyone because the piece of crap automated system could not compute the very information it was asking for. All I want to do is "pay my bill!"
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Katherine of Fall River, MA on Nov. 11, 2010
My previous monthly payment was $250 per month. This was very high as I have a perfect driving record and my car is a few years old, but I was willing to pay it. Then I received a renewal notice for my next 6 month policy from Progressive this week. They raised my premium so I would be paying $450 per month to insure a car worth approximately $8,000.
I went to a local insurance agent and received a quote for a 12 month policy for $1162. Progressive's response when I told them all of this was that they had previously estimated their costs in MA incorrectly and had to raise premiums accordingly. I responded that the repair costs for Safety Insurance, my new insurer, would certainly be the same in my state as Progressive's costs.
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scott of fairfax, VA on Nov. 9, 2010
My daughter was rear ended by a policy holder of Progressive insurance on 10/28/10. The City of Fairfax Police issued the at-fault driver a citation as well. On the same day, I contacted my insurance company, State Farm, and reported the accident. State Farm instructed me to file a claim directly with Progressive, which I did. Claim #101643987. Approximately one week later, their adjuster came out and assessed the vehicle (a 1998, V70 Volvo station wagon) and gave an estimate of $6,990.54 to repair our auto. They also declared the vehicle totaled and provided a value valuation report with a Market Value of $2431.10 and had attached comparable vehicles as comps. The comps provided were, in my opinion extremely misleading and grossly inaccurate as I took the time to call each one and ask very basic questions with regard to the condition of their vehicle for sale. Here's what I found:
Auto 1 supposedly sold - dealership also has an "F" rating BBB for quality issues and selling practices.
Auto 2 - Car had 2 owners and in was in an accident on Sept. 18, 2008.
Auto 3 - Does not exist in Auto Trader. Additionally this comp is in the Annapolis Md. area and not metro Fairfax VA.
Auto 4 in WVA - long way from Metro Fairfax and not comparable to what one would expect to pay in my area and when I called the person explained that the car had a bad turbo and was smoking.
Compliance Manager, ACS. Anyway, everytime these people call they say they are about to serve papers on me with the local authorities and so on. The last straw was when they called my work and got the switchboard operation and told her that they weren't hanging up until they got me on the phone. So they were trans to my direct extension and I then told them that first of all i need them to stop calling me at work, then she asks what i planned to do to take care of this debt. I said right now i don't plan to do anything because im still trying to verify that your company is legitimate. She then said well I'm glad you told me that.....and then started to raise her voice and said i will delete the payment schedule that we had set up and call you county to have the papers served to you and you can take care of this in court, goodbye and then just hung up.
I received a call last week from a Christopher Bond saying to contact the "Plaintiff's Office" at 855-374-3983 and that this is my Official notification and that I should have my lawyer contact them since there is a complaint on me and that I should prepare for accelerated action to be taken against me if I do not call them back.
I called them and Christopher Bond was not available so I had to speak to "Tonya" she said that I owe $813.60 for a payday loan that I allegedly took online back in 2009 and they are getting ready to summons me to go to court and press charges on fraud that I intentionally defrauded a financial institution.
I told her that I have never taken out a payday loan, especially online. She then verified my previous address and gave me the last 3 digits of my drivers lic. which I have no idea how they got...
She said that they are willing to give me a chance to settle this outside of court for $360 if I gave them a payment today. I argued back and forth and then gave in because she started using language with me, that really made me feel like she was in a Law office. She kept putting me on hold to consult with a "Lawyer" then comes back and says, "The Lawyer said that we are able to take a payment of $300 with a secure credit card and then we will stop calling your relatives, your work, your mother, father, sister, brother, cousins..." -- I never knew they called all those people to begin with...
so I panicked and gave me debit card number... they charged me $300 and were supposed to send me a letter that the payment has been satisfied... 3 days later and still no e-mail. I called them 3 times and was told that they emailed me and I should check my spam folder. I told her I will stay on the phone and have her try again, because I didn't receive it. -- finally it came and it looked extremely unprofessional. there was a PO Box for an address with no City or State. Signed by Jeremy Whitlock, Compliance Manager, ACS
I called back to ask why it looked so unprofessional and that I am starting to think they are a scam and I feel lied to, and I never took any payday loans from an online site. They transferred me to this Jeremy and I spoke to him, he told me to go on the website of this alleged company that I owed and when I went, it redirected me to UGGS... then we tried another link, it gave me the site but customer service is in Britian. so as I am talking to him, I googled his ACS company and told him that there are numerous complaints and a poor rating with the BBB, they have an F and now I am starting to see that they scammed me. I told him that I will be filling a fraudulent complaint about him with my bank and dispute this.
I asked him how he got my info and he said, "It's public information, anybody, even your next door neighbor can get this on you..." So I told him he is scum and I am done talking to them, they better not harass me any-more.
REALLY???? FML! I felt like the biggest idiot for not researching this BEFORE i paid them $300.
Anyways I filed a complaint through my bank and waiting for the Fraud dept to investigate this and give me my money back. I am also going to change my phone number so that they don't call me again.
I learned my lesson and should've listened to my instincts before I gave them my info..