Theft/no customer service
Complaint
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website. I decided to use the service and accepted over eight hundred dollars in payments through them. The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them. They continue not to answer my numerous complaints and requests for assistance. They claim to answer every request personally which is deceptive. On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint. If it was not for You Tube, I would have still been stuck on the application complaint.
Comments
screwedbysquare.blogspot.com
If we did this with trust account money, we would be in serious trouble. No business should have to suffer or go without answers. The more us who work together, the better chance of our getting our money and they will either improve the service or lose the business and still be forced to pay us all what they have been holding.
In the meantime, we are looking for a better vendor.
Thank you and have a great day.
I did not call the FBI yet but filed with BBB. Attorney of General did not interested since it is a business transaction. only thing left is the sue them. but they have all those stupid articles they make you accept it when you sign up.. So I am really mad and hurt with this.. I never thought something like this can happen in the US.
So i am meeting my lawyer tomorrow and then a talk with the BBB. I suffured a lot of damages over this and they will pay!
Corrupt in every sense of the word.
I would not use them if you do large transactions. If you are doing small transactions you will probably be ok... but no time for that BS..
As Sweet Brown would say - Aint Nobody Got Time For That!
Your money getting held is not okay, I warn customers of square always.. It's a horrible program for all businesses. I'm more than willing to help out. To avoid spam on my phone, I gave my email. Please start there. -Sierra Sparks; First American Payment Systems
I am with a small, family owned company, located in southern California. We can help you out! We have no annual fee and NO CONTRACT. We have helped many who have had issues with square. We process through Elavon which is backed by US bank, which is who Costco uses so you KNOW its low! check us out at www.ce411.com
Sincerely,
Amanda
Cutting Edge Bank Card Services
i own a auto repair company. Normally i only do small jobs but i had a guy that needed to do some major work on his engine. I was slow so i said ok. Anyway job ended up being around $1000+
I paid for the parts upfront and did the labour. So i get a BS looks like automated email saying that they wanted basically proof for the transaction.
Gave them what they wanted they came back and said the material provided does not support the transaction and the funds will be held for 90 Days!!!!!At that point they can review releasing it. I sent them everything they asked for too.
In the same week i had a customer that i didnt a tune up on state that he did not authorize the transaction and had no knowledge of it. He disputed the charge and basically to cut to the chase the signature did not come through properly on the app and because i dont have a signed receipt there is not proof. I mean WTF how they hell can you have a real signature on a cell phone anyway!! Its never going to look identical when they are signing with their fingers. I am out over $1200 at this point......
We on the positive note i did some heavy researching on the net. Every reputable research site I found out basically kept saying the same name over and over again. A company called FIRST DATA
I checked them out and they do places like walmart, sears, GOOGLE and everyone between. They are the largest and oldest credit card company. I went to my local bank to learn about their program and they were like well the account actually goes through First Data. So I figured i would call them directly instead of having my bank get a piece of the pie and get charged more.
They have a free machine program too which is really what i needed for my shop anyway. So far so good with them its only been 2 months but its cheaper faster and i can freaking actually talk to a live person.
They charge $10 a month which i DONT like but hey its cheaper than being screwed! Their rate is half that of square so i guess it makes up. Hopefully they dont have some hidden crap but i read everything through and that is all i get charged so far.
Ask for Matthew at (800)918-6409 he is my account rep. After being screwed by square in the past, i basically call him on every transaction cause i am afraid that i wont get my money and he always helps me. tell him Roberto from Laguna Auto sent ya.
BTW You have been warned it may be running smooth for you but just wait....just wait till you have a issue like me....
I was sent this number 415-375-3176 ext 219 by RANDAL WHAT A JOKE!!!
Below is the email i was sent from same person
Thanks for writing in. Our Account Services team has concluded that this merchant account is high risk. For security reasons, we have elected to suspend/terminate its service effective immediately.
We are exercising our discretion under Article 42 of the Square User Agreement (https://squareup.com/legal/ua) to terminate the account. From the date of this letter forward, you will not be able to process transactions using Square.
Access to the Square Account balance will be restricted for no fewer than 180 business days or until such time as we have completed our investigation.
I apologize for the inconvenience.
So they are holding 1388.00 dollars for 180 days PEOPLE BEWARE AS THEY HAVE NO CUSTOMER SERVICE AND DO NOT DO WHAT THEY SAY IN A CHARGE BACK!!! INSTEAD THEY RIGHT YOU OFF AND USE YOUR MONEY FOR THE NEXT 6 MONTHS!!!
SQUARE.COM IS FRAUD!!!