Theft/no customer service

ComplaintsBankssquareup.com

Complaint

0
John Underhill
Country: United States
I read a few blogs about a merchant service(squareup.com)on an excusve website.  I decided to use the service and accepted over eight hundred dollars in payments through them.  The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them.  They continue not to answer my numerous complaints and requests for assistance.  They claim to answer every request personally which is deceptive.  On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint.  If it was not for You Tube, I would have still been stuck on the application complaint.

Comments

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  • 0
    Jim
    Does anyone have a phone number they answer at square they are holding my first dep I did of 350 I am small and can't get any answers email wise plz post horrible cust service
  • 0
    jf
    | 1 reply
    does anyone have a number to call square
    • 0
      don replies to jf
      this is a number 1-888-642-0662
  • 0
    Gia
    I've been using square a while, and Saturday I ran a transaction for $80.00 and the card wouldn't swipe so I did it manually and it timed out in the middle of the transaction so eventually it swiped and I completed it. Later I realized it charged her twice so I preformed a refund Saturday night 12/09/2012 here it is Tuesday 12/11/2012 and square hasn't deposited the remaining funds into my account. It's only $77.00 that was swiped!!!!!! I've never experienced them holding funds, but I wasn't notified of a hold so I'm unsure if this is a hold or just slow processing. Please help :(
  • 0
    Please Help
    | 1 reply
    Hello. As someone that has been wronged by Square, it pains me to see others go through the same thing. Please add your story to my site and further spread the word about Squareup:

    screwedbysquare.blogspot.com
    • 0
      Lanitra replies to Please Help
      Square got me fired from bank job. They accused me of fraudulent activity in my pre-employment screening. My background check is clean and this came up some where in screen process. I only used square at my prior employer which was required in order to receive payments from clients. Now I'm trying to clear my name so I can get another job. Square did not email me or my prior employer  back about this and when I call I cannot get through at all. Do not let this happen to you or a loved a one.
  • 0
    Renee from Little Rock
    | 6 replies
    Hello, My name is Renee and I am a paralegal in a law firm in Arkansas currently, they are holding over $4500 in the firms funds. They responded to our email with a generic answer and are still holding our funds and did not offer any resolution or time frame in which we could expect deposit. It is our intent to file complaints with the FTC, FBI, The AG and BB. The FBI will not investigate unless the amounts are over 10,000.00. If all of you who are still owed money are interested, please feel free to respond to me and if you wish, I will give you my office email and telephone number. We are going to get out money back one way or another. If they refuse to offer us a resolution and true customer service, then they have left us no option but to pursue them with every governmental agency and force them to uphold their end of the agreement. Prior to this the only time they held our money was from an keyed entry transaction. This is the first time they have done this with card swipes. Two of these transactions have been held since December 7.
    If we did this with trust account money, we would be in serious trouble. No business should have to suffer or go without answers. The more us who work together, the better chance of our getting our money and they will either improve the service or lose the business and still be forced to pay us all what they have been holding.
    In the meantime, we are looking for a better vendor.
    Thank you and have a great day.
    • 0
      Bill Semple replies to Renee from Little Rock
      $3.2K here, I'm in if you're still doing it  email dbteam@mindspring.com
    • 0
      jason replies to Renee from Little Rock
      | 1 reply
      square is holding $3900 of my money and say they will for 60 days. i was wondering if you have ever recieved your funds? i would love to join whatever needed to get my money.
      • 0
        obe patentia replies to jason
        I have not receoved a dime.
    • 0
      jason replies to Renee from Little Rock
      re: my email jason_brown81@hotmail.com
    • 0
      Sam replies to Renee from Little Rock
      $11,987.00 here.. It has been terrible experience. yahsi@yahoo.com.
      I did not call the FBI yet but filed with BBB.  Attorney of General did not interested since it is a business transaction.  only thing left is the sue them.  but they have all those stupid articles they make you accept it when you sign up.. So I am really mad and hurt with this.. I never thought something like this can happen in the US.
    • 0
      Kwal replies to Renee from Little Rock
      Renee, if you are still pursuing this please contact me. They have been holding $17,000 from me since November of 2012. All swiped and accounted for. Gtontario@gmail.com
  • 0
    Ripped off in WV
    | 1 reply
    I am currently having problems with Square. When it was my personal accoutn transactions were fine. I switched bank accounts to my business account and for no reason they frooze my account and wouldnt deposit my money. $7500 they are holding. Not to mention there is $500 transaction they are not showing that is owed to me and they refuse to even listen when i tried to talk to them about it. Basically calling me a liar even though i have my bank account statements to prove all the transactions were not credited. Now they say that my account is "high risk" and they have canceled my account permanently and the decision is final. And get this. They can not tell me what the problem is for  "security reasons". They also say they will hold my money for 60 days or i can issue a refund to the customers who have already recieved their purchases. Im warning everyone. DO NOT USE SQUARE!!! They are a two bit fraudulent company who refuses to even allow you to talk to anyone.

    So i am meeting my lawyer tomorrow and then a talk with the BBB. I suffured a lot of damages over this and they will pay!
    • 0
      jason replies to Ripped off in WV
      i have experienced the exact same problem with $3900. they told me the same thing you have been told. any luck?
  • 0
    Ken
    These guy use the label "high risk" as often as possible.  If they can flag you as "high risk", they can legally sit on your funds and collect interest.  If they do this to enough people on a consistent basis, they're making LOTS of money.  These guy are what they call "aggregators".  You don't actually own a merchant account.  Square's job is to get your money then look for reasons to sit on it, while simultaneously charging you for transaction handling.

    Corrupt in every sense of the word.
  • 0
    Doug
    Company SUCKS and a JOKE, NO regards for merchants at all. No customer service, no working phone numbers. THEY have no clue how to respond to chargebacks on behalf of merchants. They have had our funds since December 6th 348.00 and it is now January 19th and they still have not given us our money back in a charge back that AMEX found in the merchants favor. MERCHANTS BEWARE DO NOT DO BUSINESS WITH THEM, before you sign up TRY and place a phone call to them, i need not say more.
  • 0
    Matt
    I tried them. I do big ticket items. Did a $7700 transaction and they accepted it. BUt then I get an email that they are "holding my funds".. NO, sorry, you're not. I refunded my customer. He can pay me via PayPal. Goodbye Square - you just lost 200K + in transaction volume....

    I would not use them if you do large transactions. If you are doing small transactions you will probably be ok... but no time for that BS..

    As Sweet Brown would say - Aint Nobody Got Time For That!
  • 0
    Sierra sparks
    Anyone having issues with square, please feel free to contact me. I work for a great processing company that has a phone swiper set up that is not only cost effective compared to square, but legitimate. My email is Sierra.sparks@e-mg.com

    Your money getting held is not okay, I warn customers of square always.. It's a horrible program for all businesses. I'm more than willing to help out. To avoid spam on my phone, I gave my email. Please start there. -Sierra Sparks; First American Payment Systems
  • 0
    Amanda
    Hi all,
    I am with a small, family owned company, located in southern California. We can help you out! We have no annual fee and NO CONTRACT. We have helped many who have had issues with square. We process through Elavon which is backed by US bank, which is who Costco uses so you KNOW its low! check us out at www.ce411.com

    Sincerely,
    Amanda
    Cutting Edge Bank Card Services
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