TOP LOAD WASHER

ComplaintsAppliancesMaytag Centennial

Complaint

0
jana@JUNO
Country: United States
WE BOUGHT A MAYTAG TOP LOAD CENTENNIAL WASHER JULY OF 2011.   WE HAVE HAD NOTHING BUT PROBLEMS SINCE COMING IN THE DOOR.  IT WAS PURCHASED AT HARRINGTON APPLIANCE IN HARRINGTON DELAWARE .   THE FIRST THING WE NOTICED IS THAT THE CLOTHES WERE NOT GETTING CLEAN AND A CYCLE TAKES AN ABSURDLY LONG TIME.   IF YOU HAVE A SOUNDPROOF LAUNDRY ROOM, YOU MIGHT BE OK.  IT IS VERY NOISY AND TODAY WE HAD TO REBALANCE ONE LOAD ELEVEN TIMES.  RIDICULOUS.  WE HAVE COMPLAINED TO THE LOCAL PEOPLE IT WAS PURCHASED FROM AND THE MAYTAG COMPANY AND HAD A REPAIRMAN LOOK AT IT, TO NO AVAIL.  LONG STORY SHORT, IT IS A CRUMMY PRODUCT FOR THE PRICE PAID.   I GUESS WE PAID BY THE DECIBEL, BECAUSE WE GOT PLENTY OF BANG FOR OUR BUCK.

Comments

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  • 0
    Maytag
    | 62 replies
    Hello jana@JUNO.  My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer.  If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintWire), your user ID name (jana@JUNO), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com.  We would be happy to review your concerns further. Sincerely, Melanie.
    • 0
      Syble replies to Maytag
      Hi I am writing due to the washer I have which is the
      maytag centennial machine, tomorrow will be the  third time I've had a repair person to my home, I've had back surgery and cannot go up and down to handle this banging in this machine, I'm so disappointed in this machine..This machine never came in a box so I might have got stuck with a lemon, I'm tired of being told it checks out fine, well if that's the case you take it home , very pissed over this crap.
    • 0
      Gabriel Goodson replies to Maytag
      | 44 replies
      Dear maytag,
      I bought this same washer, maytag centennial and what a deception in marketing. It boasts the energy efficiency and safety features or no agitator, but I looked inside after my clothes kept smelling after washing. Come to find out the clothes never even get wet for washing. How can clothes get washed if they never get wet? They can not. So we use a bucket to fill up the washer with the proper amount of water and our clothes are at less getting clean now. What a rip off and waste of money. This should be recalled out of respect for their name and the customers that put their hard earned money into Maytag to get let down. 500.00! That's not chump change in my family's budget. I am going to get a different washer soon. I can hand wash my clothes better and faster than this model. And what a waste of space to not even use the capacity it has. Wow
      Please don't buy this!
      Gabriel Goodson
      geegoo70@gmail.com
      • 0
        john replies to Gabriel Goodson
        | 5 replies
        Don't get a maytag
        • 0
          Dennis Beaty replies to john
          | 4 replies
          I'm sueing the [***] out of them.over mine
          • 0
            Dennis Beaty replies to Dennis Beaty
            | 2 replies
            I have a Maytag centennial washer had nothing but problems I need your help its not getting clothes clean my number is 765-717-6900 I have requested an owner's manual on times and have never gotten it
            • 0
              Tracy replies to Dennis Beaty
              | 1 reply
              I found my owners manual today when cleaning house. I have not looked at it yet, but I could see if it is available online or copy it for you. 707.413.8455. I am just disgusted that we spent aprox. $3800 on the set, I have never had a brand new washer/dryer set and was so excited. From the first time I used the washer, I knew it was a peace of garbage. I have tried different things to see if it will work better like resetting it, etc., my cloths never come clean, somehow our cloths come out with holes in them. And don't get me started on linens, IT WAS A COMPLET WASTE OF MONEY THAT I SPENT and now I don't have the money to fix it or buy another.  I think we should all find an attorney and file a class action lawsuit. Who is in with me?
              • 0
                Sandra munch replies to Tracy
                I bought mine 3 days ago I could tell rite away it was not good can't even wash my comforter without resetting it several times I am disabled and on fixed income I want my money back
          • 0
            Tracy replies to Dennis Beaty
            I would like to sue them as well. I have always used Maytag Washer/Dryer sets throughout my life. We purchased for a sum of $3,800 or so for the Maytag Centennial Commercial Technology Washer - Our cloths do not come clean, some of our clothing has holes in them when they come out of the washer, it is very noisy, ..... I am so frustrated, now the spin cycle is very, very loud, not a normal sound. We called our local repair person and were told the part alone will cost $400 plus labor. I keep reading the same complaints over and over. If you have found out any information on a class action lawsuit or have a contact at Maytag for complaints, could you please let me know?  My home email:  hohe40@outlook.com. I would greatly appreciate it.
      • 0
        L Baker replies to Gabriel Goodson
        | 23 replies
        We bought this machine Jan 2011.   And yes, what a ripoff and a piece of junk.   White residue spots left ALL the time on dark cotton clothes.   Have run the cleaning cycle and that does nothing.   Just more wasted energy and water.  Tried to read about this problem....read about cleaning lint filter in your washing machines....but then read, this one does not have one!   Very disappointed in the Maytag name.   I could wash them on a rock down by a stream and have clothes come out better.
        • 0
          Maria Kasel replies to L Baker
          | 21 replies
          I have the same problem with mine.  It is so frustrating the clothes do not come clean and all my black clothes are left with that white residue.  I have no idea what it is.  I have to wash my clothes by HAND after I run it through the washer.  I even run an extra rinse cycle hoping that it will get my clothes clean...no avail.
          I am very disappointed and hope they do recall this product.
          • 0
            Carol replies to Maria Kasel
            | 16 replies
            Put your laundry detergent in before you put your laundry in. That should resolve the residue issue.
            • 0
              Sandstormaz replies to Carol
              Nice try. Not so much on the soap first. It's definitely not enough water to was properly.
            • 0
              Cheryl replies to Carol
              I put my detergent in first and my clothes still would come clean. This washer  has been giving me problems after problems😁😡😁😡
            • 0
              Linda replies to Carol
              I always put HE detergent in first and place the cloths loosely donut fashion. But...The sheets are never clean.  Its disgusting.  A washer needs water to wash clothes.  Maytag Centennial is very noisy and totally inefficient, since the word efficient suggests a good job.  It's inefficient to take cloths out of the washer to find they are 'still dirty' and don't even smell clean. Do you ever smell your laundry?
            • 0
              Debbie replies to Carol
              | 3 replies
              putting the detergen in first does not solve the residue problem.  It is only about 4 years old, and once a cycle finishes, you have to get to it and open it, or it starts a new wash cycle, all on it's own.  not going to buy another maytag
              • 0
                JoAnn replies to Debbie
                I have had this machine for 4 years, fixed 2x, and the clothes still don't come clean. The store repair man told me that I needed to use HE detergent  (check), do small loads (check), make sure the to balance the load (check), and wash out the machine every month (check). A washing machine with this.many steps had better get my clothes clean while saving me money, right?? No, this is a piece of junk. The clothes come out with residue on them, my whites are now gray, and it take 2x the time to wash. Are you kidding me? The store would not take it back they just kept sending someone out to LOOK at it and give me more ADVICE.
                Tired of the BS,
                JoAnn
              • 0
                Andrea replies to Debbie
                We inherited this washer with the house we bought.  I’ve noticed certain cycles will continue to run over and over again.  Does this happen simply because I don’t get it right away?
              • 0
                Lisa replies to Debbie
                Mine does the same thing! It turns off. Turns right back on and starts a whole new cycle
            • 0
              Karen replies to Carol
              I always put my detergent in first. It makes no difference-always come out with residue on them.
            • 0
              Patti replies to Carol
              You cannot do that with these machines.  The top locks down and the water has to be measured in after a weight distribution cycle.  This is a piece of junk. We have dealt with it for too long.  I will never buy a maytag again!
            • 0
              Josey replies to Carol
              | 2 replies
              I do put the liquid HE detergent in the drawer provided and the same white lines appear on all dark c!othing.  I have a Maytag Bravos XL, bought in 2016.  After reading these comments, Maytag HAS NOT fixed this problem!
              • 0
                Linda replies to Josey
                I have had my Maytag for six months and it is a piece of junk! White all over the dark clothes. I have to do an extra rinse 3 times. The repairman said to use a tablespoon of detergent. Are you freakin kidding me!!!
              • 0
                Dorothy replies to Josey
                These washers are crap.  They wear out your clothes and sheets because the used little water and the constant agitation is like scrubbing your clothes on rocks at the riverside.  These types of washers have been the greatest flop and ripoffs for us.  Evidently the creators of this type are men who do not do laundry.  The original washer types have worked for decades.  If it ain't broke, don't fix it.  I would like to find a class action suit to join to make these companies accountable for the thousand of dollars we have lost when purchasing these washers.  Big manufacturers continue to screw over the public and get away with it.  I will never purchase a Maytag or other brands made by them, again!!!!
            • 0
              russel replies to Carol
              | 1 reply
              WRONG
              • 0
                Former Maytag fan replies to russel
                Does anyone know what the word "Maytag" means?  Does not work.  We bought a Maytag dishwasher along with this washer.  The dishwasher went out two days before the "warranty"(The fact that the warranty only was for 12 months should have been our first clue).  Then the next year it went out again.  You want to know something else.  We only ran the piece of junk twice a week.  We use the dishwasher for drying hand-washed dishes or for sorting clothes we take to the laundromat.
                It does not matter that we keep manufacturing jobs in America.  Americans will not continue to buy crap.  If American companies do not straighten up, they will doom themselves.
            • 0
              Susan replies to Carol
              | 1 reply
              NO! NO! NO! Silly Carol! Putting soap in first does NOTHING to reduce or eliminate the soap scum. I have always put detergent first, even adding water before I put the clothes in BUT it doesn't make a bit of difference. This is the WORST machine ever created. Every week it's the same outrageous outcome - DIRTY CLOTHES IN - DIRTY CLOTHES OUT! The company should pay restitution to every customer duped into buying this worthless piece of metal! I WILL NEVER BUY A MAYTAG ANYTHING AS LONG AS I LIVE!
              • 0
                Julie replies to Susan
                Your right, this is the worst machine ever to have been made by may tag they should be ashamed of themselves. I have to add water always ,it's a pain for the 500.00 price tag. Clothes are not clean unless you add water. Countless items of clothing have been torn or ripped?  LOUD RUNNING!  and you know what's worse is buying the matching dryer.  Takes forever to dry, and I mean forever. I saved for several years to buy a good long lasting machine and it's JUNK!!!!!!
          • 0
            Tracy replies to Maria Kasel
            I use HE liquid detergent for my black laundry. I put it in the dispenser. It solved the problem of white residue on my black clothes
          • 0
            Winnie Liggio replies to Maria Kasel
            | 2 replies
            Washing one load takes nearly an hour.  Often after it finally stops and says done, the clothes are still soaking wet and have wrapped around the agitator so that it is difficult to remove them.  Next time I will do my research before purchasing a machine.  I'm very disappointed in Maytag.
            • 0
              bebot replies to Winnie Liggio
              i have the same problem. all complaint mentioned on this blog are true!!!there should be a recall on this washer
            • 0
              Llvc replies to Winnie Liggio
              Just got a refurbished one 2 months ago.  Works great on everyday clothes.  Big problem when I wash blankets and towels.  Everything wraps around agitator and sopping wet have done drain cycle 3 times n still sloppy wet.  Have to wringnout so I can put in dryer.  Not happy
        • 0
          Linda replies to L Baker
          The sheets are never clean.  Its disgusting.  A washer needs water to wash clothes.  Maytag Centennial is very noisy and totally inefficient, since the word efficient suggests a good job.  It's inefficient to take cloths out of the washer to find they are 'still dirty' and don't even smell clean.
      • 0
        Misty replies to Gabriel Goodson
        I write this post to say...It's nice to not be alone.. I've looked inside many of times to see the sensor .. Did not get the water level accurate..!!! I have many many times had to fill it up to cover the clothes !!!  That's one issue .. Spin & wash itself .. Another !!! Again its nice .. Well not nice to know I'm not the only one !!! I actually googled to find out .. What I could do to DIY fix it.. Since warranty has expired!!
      • 0
        Jane replies to Gabriel Goodson
        | 9 replies
        I have the 1-year-old Centennial commercial technology(Eco-Conserve) and also noticed that some clothes come totally dry from the washer. How that could happen with a traditional brand like Maytag? This washer gets on my nerves as like you I also have to pour in water into it to make sure the clothes are, at least, wet. Can I return this machine to Maytag after 1 year of disappointment and still dirty clothes? I want to exchange for a traditional type-it could be Maytag. This washer sucks!
        • 0
          Janelle replies to Jane
          | 3 replies
          I don't understand your clothes coming out dry...mine are too wet--it takes a long time to dry although we do have a long vent.  If they're coming out dry, it should save money on drying!
          • 0
            M replies to Janelle
            Maybe you over-fill the machine?
          • 0
            Josey replies to Janelle
            | 1 reply
            They are coming out dry because they Never get wet!  Water level is not high enough.  I use the Bedding or Deep water setting but the out come is the same, some clothes don't get completely wet, this leaving white spots or lines on dark clothes.
            • 0
              Connie replies to Josey
              Joesy, I keep lifting my lid to make the Senser kick the water back in
        • 0
          Lynda replies to Jane
          | 2 replies
          Yes it DOES suck. I hate it!!!!
          • 0
            Sergio replies to Lynda
            | 1 reply
            All of the same problems above for me also. This Maytag centennial washer is the worst product ever sold by anybody for $500!! What a big rip off! To my sorrow, I bought this Maytag Centennial because my old Maytag had lasted 25 years but was still going strong. I wanted to upgrade to new technology, and save water. What a mistake! After just 6 months of frustration and taking awhole dayjust to wash clothes, I finally just removed it, and put my old one back in, luckily I still had the old one in my garage.  Why can't any manufacturer one just make an old style washer again, with no bells and whistles on it, but just gets the job done right and works for decades? Hint: Just copy an old Maytag!!!!!  If anyone knows of such a product, please let me know
            • 0
              Sue replies to Sergio
              I totally agree. We only need a couple of settings and don't need all of the bells and whistles!
        • 0
          Cheryl replies to Jane
          This has happen to me as well😡😡😡
        • 0
          Joyce Hardman replies to Jane
          I had an old Maytag for 20+ years and loved it.  Unfortunately it broke and I had to get a new one.  I hate it.  I also find it does not even wet the clothes and we too pour extra water in to at lease get them wet.  If I do not double rinse the dark clothes they come out with soap stains all over them.  I am careful to measure soap so that is not the problem.  You can not clean or rinse clothes without sufficient water. These machines should be recalled!
      • 0
        Mike replies to Gabriel Goodson
        The Problem is Maytag does not make the washers anymore. Whirlpool bought them out. Another Thing I should have noticed before I bought mine was WHY WOULD YOU PUT A SPACE ON THE CONTROL KNOB FOR RINSE AND SPIN OR DRAIN AND SPIN. Someone had to know there was a problem with it not completing a cycle wouldn't you think to put that on there. Mine went out two months after warranty. I wrote Corp. office and received a phone call. Surprised me, but the thing about it was I had to pay for a service call before they would send me a part. She gave me the number of the local service company and I called. They never returned my call. So now I  still have a piece of junk sitting in my home and cant afford to purchase another one at this time.
      • 0
        Linda replies to Gabriel Goodson
        The sheets are never clean.  Its disgusting.  A washer needs water to wash clothes.  Maytag Centennial is very noisy and totally inefficient, since the word efficient suggests a good job.  It's inefficient to take cloths out of the washer to find they are 'still dirty' and don't even smell clean.
      • 0
        Linda replies to Gabriel Goodson
        The sheets are never clean.  Its disgusting.  A washer needs water to wash clothes.  Maytag Centennial is very noisy and totally inefficient, since the word efficient suggests a good job.  It's inefficient to take cloths out of the washer to find they are 'still dirty' and don't even smell clean.
    • 0
      Brad replies to Maytag
      | 1 reply
      Melanie...  if you people really cared you'd actually DO something about it!  You people blew me off and your idiot [***] CEO ignored me!  I'm taking care of you and your company though.  Many of us are spreading the word.  I promise....  you WILL lose business because of me and those of us you RIPPED off!
      • 0
        john d replies to Brad
        We have the same washer 1 year 3 days changed the actuator..... Maytag did nothing to help!!!! Now 1 year 3 months it will go from wash to drain to just stop! Have to spin it out by resetting and turning the knob to manual spin. Likely it will need the w10286044 Add the board, actuator and labor We  have more in repairs  than we paid for it.  Should have paid $319 when the actuator went bad so that we could get 1 more year under warranty.  NEVER EVER AGAIN MAYTAG/Whirlpool
    • 0
      betty edelen replies to Maytag
      hello, we purchased our maytag top load centennial washer at our local home depot about 7 months ago, my husband has several times tried to align the machine every time i do a  load it sounds like an air plane is landing on my house, my machine is located on our second floor and my concern is that it will bust the tiles and come through the floor because of the movement, it is very loud it takes an average of an hour and a half to do a normal amount of cloths, i replaced my old time machine for what i thought was a quality product, my husband travels for his job and brings home weeks of laundry it takes days to finish, this product is horrible and i regret buying it
    • 0
      youngdo replies to Maytag
      | 1 reply
      I too have a Maytag Centennial HE washer.  My chief complaint is it leaves a white residue on black cloths.  As a stop-gap measure, I have been rinsing and squeezing out these black cloths in the bathroom sink before putting them in the dryer...which seems to work.... but I don't see why the machine won't do it for me.  I have been reading other posts and I see I am not the only one with this problem.  Yes, I use "soft" water, HE detergent, and follow the manufacturers direction. Any ideas? Any class actions suits yet? Thanks Don
      • 0
        Maytag hell lucy replies to youngdo
        So sad that every post I read has so many issues like mine .   I also do everything correctly even smaller loads etc.  So the washing machine stops between cycles and then it will just keep blinking or say it's done at the spring cycl so the washing machine stops between cycles and then it will just keep blinking or say it's done at the spin cycle, Then you open it up and you have soaked clothes    There's a few things I have done .   Of course take the clothes out put it back in press start again and I hope it goes back to the spin cycle.   Best thing I have found is to turn it to rinse and spin or just been which is located at the bottom .   That has worked sometimes.
    • 0
      Jeanette Montgomery replies to Maytag
      | 1 reply
      Hello Melanie, Do you still work for Maytag? My washer has been a big disappointment since I bought it. You seem to be the only person willing to help. Would you please help me?
      • 0
        Former Maytag fan replies to Jeanette Montgomery
        And what was Melanie's reply???????
    • 0
      Linda replies to Maytag
      The sheets are never clean.  Its disgusting.  A washer needs water to wash clothes.  Maytag Centennial is very noisy and totally inefficient, since the word efficient suggests a good job.  It's inefficient to take cloths out of the washer to find they are 'still dirty' and don't even smell clean.
    • 0
      Angela J replies to Maytag
      | 1 reply
      Junk. I wish I would have read all these disappointing reviews before I purchased this Maytag JUNK. Y'all working on a class action lawsuit y'all stole our money.
      • 0
        Odessa Griffiths replies to Angela J
        Yes they did
    • 0
      Kathy replies to Maytag
      Agree that the clothes don't get clean. I have actually taken clothes out of the washer that were dry after washing. The only way clothes do get clean is to use the bulky setting. Not very economical now, is it?
    • 0
      Barbara Carbonetti replies to Maytag
      I have this washing machine too. It must have been a man that engineered this piece of crap.
      I should have bought a wash board. The sensing is crazy...we know how to load a machine,
    • 0
      Tonya Jacskon replies to Maytag
      We have the same issue. I have to wash twice even with a small load and the lint and detergent is still left on it.
    • 0
      Sara replies to Maytag
      Me too can you help me too! I bought a centennial washer 3 years old bought at home depot I have had washer repaired 1st time they replaced the actuator and the control board and now same thing is happening again now i have to have it repaired for the 2nd time. This washer is junk I want someone to replace my washer please help me!!
    • 0
      selena replies to Maytag
      aaaaaaaaand YOUR OVERPRICED POS  centennial washers STILL SUCK and destroy clothing,curtains etc.
      it's 2017, juno's complaint IS FROM 2012,SO WHAT HAS BEEN RESOLVED, redesigned or improved upon ?
      I am a FED UP CONSUMER AND OWNER of your centennial model, purchased in 2012,forced to run ALL LOADS ON ""bulky"" setting SO MY ITEMS GET WET and then WASHED,and today ANOTHER LOAD OF MANGLED CLOTHING,twisted beyond belief,some shredded AND I HAVE HAD ENOUGH.
      tell US somethin MAYTAG, haven't YOU YET RECEIVED ENOUGH COMPLAINTS on YOUR OVERPRICED MERCHANDISE ?
      why have there been no improvements ?
    • 0
      Ripped off former customer replies to Maytag
      I sent an email to Maytag on Jan 30.  I checked my email today and there has been no response.  All of the smoke up the behinds of people who purchased Maytag high-priced crap just sickens me.  Ten years ago I would never have even thought I would be sending this email to Maytag.  Believe me, I will let everyone who asks me about what washer to pick will get an ear full.  And it will not cost me one cent for the commercial.  How much does it cost Maytag for your commercial?
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