Poor quality
Complaint
Joe Trombetta
Country: United States
I purchased a sofa and chair from a furniture store about 18 months ago. I chose the England brand furniture because I was told about their exceptional quality. Unfortunately, the fabric and cushions are wearing pre-maturely. The fabric is tearing and the cushions are loosing their shape. England refuses to acknowledge the tearing because the 1 year warranty has expired. They are looking into the cushion problem. I never had this problem with any other brand of living room furniture I purchased over the last 35 years.
Comments
It's only her and her husband so it's not been rough on.
Poor quality
the cushions kept pushing down into the back of the sofa. I kept pulling them out, and turning them. They
looked like they were 100 years old. I contacted England Furniture and complained, complained also
to the Furniture store where we got them. They finally sent me 3 new cushions, but the same thing happened.
Finally I figured out what the problem was, the springs weren't evenly placed into the bottom of the sofa! I then
notified the furniture store, and this is what they told me. I would have to PAY to have England send the truck
to my house, and pick up the sofa, take it back to the factory, they would INSPECT IT, and Determine IF repair
was necessary, then PAY again to have it brought back. No guarantee that it would be fixed. I asked if a Rep
could be sent to the house to take a look, and that never happened. Finally a year went by, and I keep calling
and getting new cushions. England now has cushions that have coil springs in them. This is what I got a few
months ago. It is better, but I got that plastic thing that was advertised that Sumu wrestlers could sit on and
you wouldn't sink down, I put that on, stuffed bath towels on the empty part where springs should've been, and
the new coil cushions are some better. This sofa is the biggest piece of crap, and for $700 we were ripped
off. Not to mention the fabric, which I thought was okay is now pilling. So I have a quilt over it. Sounds good
for a 3 yr old sofa that only 2 of us in the house use!!! So much for buying USA made, and as for the furniture
store, they were no better. They acted like it was our fault. We are on a fixed income, and just don't have
money to go buy another one, so we are really stuck!
No doubt you are delusional if you think a furniture store is going to take your sofa back after they have sold it to you.
We couldn't be happier with the price and durability.