Poor quality

ComplaintsFurnitureEngland brand living room furniture

Complaint

0
Joe Trombetta
Country: United States
I purchased a sofa and chair from a furniture store about 18 months ago. I chose the England brand furniture because I was told about their exceptional quality. Unfortunately, the fabric and cushions are wearing pre-maturely. The fabric is tearing and the cushions are loosing their shape. England refuses to acknowledge the tearing because the 1 year warranty has expired. They are looking into the cushion problem. I never had this problem with any other brand of living room furniture I purchased over the last 35 years.

Comments

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  • 0
    Bert L.
    | 1 reply
    My wife and I purchased a Sofa & Love seat a couple of years ago (England).  Shortly after the purchase I had to have Scope Surgery on my right knee.  Of course, I was on the Sofa in the same spot for a couple of weeks.  The Sofa has colapsed on the end cushion and now you are almost sitting on the flooor.  Last couch we had lasted for years.  This thing is the last England brand I will ever have.
    • 0
      Wisconsin replies to Bert L.
      Me too Bert! The cushions collapsed within weeks of our purchase and it is like sitting on the floor!
      We are going to get rid of the furniture, to bad it only lasted a year and costs thousands! We hate the stuff! Never again will we buy England! It used to be great many years ago, not any more.
  • 0
    Jean S
    Thanks so much for all your input, was ready to buy two England chairs for 1,400.00 on President day sale. I am out looking again and not for England or Lazy-Boy.
  • 0
    steve
    we bought  a sofa and recliner seven years ago in leather (Oakland style) and it still looks brand new. I would buy another England set again, best set we have ever purchased. The only complaint we have is the sofa is very low to get up from.
  • 0
    Carol
    I've had a england sleeper sofa and matching recliner for about 8-10 years.  The sofa is still holding up well and guests say that it is comfortable to sleep on the pull out bed,which is easy to pull out and close.  I am not real happy with the recliner.  After only 8 months the finish on the pull lever wore off, so it looks very old, but it wasn't.  It is also hard to raise the recliner up with the lever.  After about 5 years, the recliner is leaning toward the side when sat in.  Around the 8th year, a metal wire piece??? is sticking out the back of the chair right through the fabric.  I feel that the set isn't the best quality made, especially the recliner.
  • 0
    Yvonne
    Had a England 6 piece sectional with sleeper for 14 years never had a problem sold it in garage sale. Bought flex steel set that's a piece of junk.  England furniture is owned by Lazy Boy.  Look it up.
  • 0
    amurphy
    We've been looking for a sleeper and love seat for a rec room and fell in love with the England furniture. We are not hard on furniture and furniture we have  had in the past has lasted forever. We are just tired of it. We had planned to go back in a few days to order it, but after reading such negative reviews I am having second thoughts. The dealer is very reputable in our area. I might mention these reviews to them.
  • 0
    Darnit
    Damn.  I wish I had done my homework and read these reviews.  Just ordered (Friday) two love seats.  Now I'm really concerned, and I knowi can't cancel out--the retailer already has our $400 deposit.  I'm hoping one reviewer is correct that they now put springs in the cushions, but then I see some reviews from just a few days ago!
  • 0
    Jerry
    I went to Shermans nd they said there is a 10 year warrenty on the cushions? everyone else has only a 2 year warrenty...  Is it really hard for them to replace the cushions if its under warrenty???  Please advise as I was going to place the order on the first of the month
  • 0
    Don't do it
    Ask the sales person when you are buying what would happen if...? Get that in writing. This company uses the words American made and lifetime guarantee. In less than 2 years of minimal use we had some problems. They would have nothing to do with us or the store from where we purchased our $2000.00 plus sofa. Don't do it
  • 0
    Susie
    I bought a sofa and recliner and I am so sorry I did.  It is the most uncomfortable furniture set I've ever had.  Never Again.
  • 0
    Laura
    Was ready to buy England sectional style name Angie.  Obviously having second thoughts.  Anyone have personal experience with this item?
  • 0
    Mary
    I wish I would have found these reviews before we purchased our England sectionals in Sept 2014. By December the cushions were flattening out and losing their shape. Now in February, only 6 months after the purchase, the corners of the cushions are rolled in and they look terrible. I've unzipped them and tried refluffing the foam with no luck. We spend over $1000 on a 3 piece sectional and it's junk. Would never purchase the England brand again. At the same time we were replacing our couch, we were replacing a 25 year old LazyBoy recliner whose frame had just cracked. After 25 years the fabric and cushions were still in great shape. Thought England being a LazyBoy company we'd have similar quality. Not the case.
  • 0
    no return customer
    I have never sent a poor review on a company, only England furniture, I trusted the warranty and was fooled by this company.
  • 0
    lisacal79
    omg , have been debating on flexsteel and then saw England set that was 1500.00 cheaper... I was going to buy the cheaper England set tonight but store was closed!!   came home and read these reviews,,,
  • 0
    Dan K.
    I purchased a sofa from a local furniture store, which said the sofa was a La-Z-Boy sofa. Turns out it was a England Funiture sofa. We have had nothing but problems with the sofa. The pillows sink into the sofa. After sitting in the pillow for awhile, the foam compresses to the point that you feel the springs in the sofa and my mid-thigh rests against the wood frame.  The elbow rest fiber has compressed to where my elbow rest against the wood frame.
    After the tech came from the store and replaced the foam, the same issue of compression after sitting for 5 minutes.,
    The pillows still sink into the back of the sofa.
    Some said that these are common complaints with England furniture. I will never buy another piece of England furniture. !!!!!!!!!!!! Piece of Crap!!!
    Think I'll look into Norwalk Furniture.
  • 0
    Ted Plum
    oh, I wish I would have read about these problems before buying a USA made sofa, loveseat  and chair by England. I was so impressed with how they talked about the company..... wrong information for sure. I have had cushions replaced once so far. the fabric is piling on the chair and sofa. When you sit down, a person can sink to the floor.!!
    This sofa is in a home with 2 adults, not everyday children use. my old set lasted 32 years and still has more support than this one has. I'm tempted to have it recovered and bring it back upstairs. here I put off getting a new set and then when I do, I end up getting poor quality.
  • 0
    Pat
    Do not buy England furniture. We bought a couch, love seat and chair. Waited 2 years to decide to buy it. Took 3 mths  to get it. Within 3 mths cushions broke down.  I called the store we bought it from and they replaced them with the same ones. Was told England would replace cushions with the same ones for the life of the furniture. Big red flag! The day the cushions were replaced they literally began breaking down the same night. I phoned the company we bought it from and was told I would have to pay $35 to replace each cushion with better coils. I called England direct. What a joke...said he never heard of this problem with their furniture and wouldn't do a thing about it. He said their must be a frame problem but "o well". I was appalled when I then read all the reviews of same complaints especially when the store  we bought it from guaranteed this was high quality furniture, nothing but the best. I got the coils replaced and they are much better but the furniture has other problems. I have had my Broyhill furniture for 20 years and it looks like the first day I bought it. The funny thing about all this is that my 4 and 7 year old grandchildren are the only ones that sit on this England furniture daily...and this is what happened??? My advise is to stay far away from England unless you want junk!!!!
  • 0
    Gloria
    To all those who have taken the time to post your experiences with England Furniture, I sincerely Thank You! I am sorry for the headaches you have had to go through in order to give potential first time buyers of this line of furniture the heads up. My husband & I have been trying to find a couch for a while & thought we had finally found the "one". Unfortunately, the "one" turned out to be an England; but, thankfully, because of people like you taking the time to post your misfortune you have steered many away from this company. My heart felt gratitude!!! We have had a Lane reclining sofa & reclining loveseat for 25 years. The quality of these pieces far exceeds what we have seen on the market & we are reconsidering having them reupholstered. It is sad that "Made In USA" does not seem to mean quality as it once did years ago. We are proud when our purchases are made in America, but unfortunately, it seems that "Made In USA" is just bait to snag a hook in the American consumers' heart.
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