Poor quality
Complaint
Joe Trombetta
Country: United States
I purchased a sofa and chair from a furniture store about 18 months ago. I chose the England brand furniture because I was told about their exceptional quality. Unfortunately, the fabric and cushions are wearing pre-maturely. The fabric is tearing and the cushions are loosing their shape. England refuses to acknowledge the tearing because the 1 year warranty has expired. They are looking into the cushion problem. I never had this problem with any other brand of living room furniture I purchased over the last 35 years.
Comments
Will you please check with Phillip Arnold with your organization about our sofa and loveseat?? I do not want to re-write the whole problem again. No one with your company or the furniture store will help us!! Everyone, keeps telling us that it is normal for the fabric to come off in huge clumps?? First, I was told in August....that our furniture store contacted your sales rep and pictures were sent? No one knows where the pictures are. Next our casing was sent to your company, and it was just found mind you it is almost March. Now Mr. Arnold said it was tested at your facility, and there is nothing wrong with it?? He also mentioned that if we cleaned it improperly that would have caused it....we did not. Now Mr. Arnold is reminding us of our warranty expiring?? We told the company in August, and have been waiting for assistance. I have already contacted the BBB and the Ohio Attorney General, and they are saying that your company is working on it?? PLEASE HELP US!
Sincerely,
Rhea Bandiera
~Teri
I Purchased a England Lazy Boy sofa sleeper in 2008, Since that time i have had continous problems with the coushins, they seem to sink down and not bounce back up after you get up from the couch and they seem to have lost thier shape . These coushins have been replaced in 2011 and i am having the same issues with the replacement. This item was purchased at Burkes Furniture , sydney Nova Scotia , they have sent a rep out to look at my sofa and two weeks later i was informed that the undercarriage of the sofa bed was the problem with my coushins , this sofabed has a lifetime warranty and i have been informed that it is at my expense to replace the undercarriage of the sofa bed. I am not at all pleased with this as when i purchased this product i was lead to believe lifetime warranty ment lifetime , this is espically upsetting to me as this sofabed has only been slept on a handfull of times by a single person , also this is a couch in my basement and is not used daily for sitting and has never been , so this is not an issue with overuse of the product . It is my impression in this matter that England furniture does not stand behind its warranty and would not be in a hurry to purchase another product by England. Any help in this issue would be greatly apperciated ,
Brian Ashe
Grace Cuozzo
Grace Cuozzo
resolved even though I have talked personally with Bill Woods (X-1343) and my husband talked
personally to someone else (no name). We gave all the info (8203 DRLS S) stating the cable
operating the recliner broke (the cable has springs or adjustments whichever you call them on both
ends). Mr, Woods did send replacement but they were not the correct ones and would not fit!!!!!!!!!
End of England being helpful. I was reading complaints on your england furniture, when your
name popped up, so I decided to try once again to get my complaint resolved, if no luck, one
customer will not ruin a company, but we sure will try to keep individuals from purchasing England
furniture. Hoping this will not be necessary!!!!!!!!!!!!
Penny Renken werenken@gmail.com
511 First Fork
Bulverde, TX 768163
resolved even though I have talked personally with Bill Woods (X-1343) and my husband talked
personally to someone else (no name). We gave all the info (8203 DRLS S) stating the cable
operating the recliner broke (the cable has springs or adjustments whichever you call them on both
ends). Mr, Woods did send replacement but they were not the correct ones and would not fit!!!!!!!!!
End of England being helpful. I was reading complaints on your england furniture, when your
name popped up, so I decided to try once again to get my complaint resolved, if no luck, one
customer will not ruin a company, but we sure will try to keep individuals from purchasing England
furniture. Hoping this will not be necessary!!!!!!!!!!!!
Penny Renken werenken@gmail.com
511 First Fork
Bulverde, TX 768163
I hope to hear from you in the next couple of weeks otherwise I will continue looking elsewhere.
Thank you for your time.
Sandra Hoback
royhoback@att.net
I am very sorry to hear of your displeasure and experience. Please contact England, Inc. at sales@englandfurniture.com and we may be able to assist with an amicable resolution.
thanks,
Philip
England, Inc. is an American company and we take pride in building quality products. We monitor and review componentes on a daily basis and when improvements can be achieved, we do explore that avenue.
During the later part of 2008 we began to phase out our patented "Adjust-a-comfort" split core cushion and replaced it with a block foam cushion. This may be the design change that you have learned about.
England, Inc. cushions provide a couple of benefits and features that you should find very encouraging. First is the cushion air vents. When someone sits on a cushion, the cushion compresses and the air must excape. The cushion air vents allow air to exit the casing, reduces stress on seams and sewing points, plus allows air to re-enter the cushion once the user has gotten up.
Second, is our self healing zippers. In the event a zipper bursts open, ours are designed to fix the issue quickly. By unzipping the the casing the full length of the zipper and then re-zipping it close, a broken zipper can be remedied.
Third, is our seat cushion warranty. We offer a Limited Ten Year Warranty on the seat cushion.
Some additional features and/or benefits of England, Inc. for you to consider are: hidden zipper access to inside backs allowing the consumer to customize the fit and feel of their product, ability to special order from a selection of 400 fabric and leather choices, depending on your location product could arrive in as little as 21 days, and the product is shipping on our own fleet of trucks by drivers experienced in handling furniture.
I encourage you to visit our web site at www.englandfurniture.com. The site includes company information, warranty information, dealer locator, room planner option, frame and fabric viewing of popular selling combinations, and a contact us feature if you need additional support or answers.
If you would like to contact me, I can be reached at philip.arnold@englandfurniture.com.
thanks,
philip