Poor quality
Complaint
Joe Trombetta
Country: United States
I purchased a sofa and chair from a furniture store about 18 months ago. I chose the England brand furniture because I was told about their exceptional quality. Unfortunately, the fabric and cushions are wearing pre-maturely. The fabric is tearing and the cushions are loosing their shape. England refuses to acknowledge the tearing because the 1 year warranty has expired. They are looking into the cushion problem. I never had this problem with any other brand of living room furniture I purchased over the last 35 years.
Comments
Whom ever is making decisions on the quality of your product does not believe in American made product reputation and that is what has destroyed many American Companies. You can under price your competion by using cheap foundations but you are losing return customers. You have beautiful designs, a great selection, and the American made label, but terrible padding and foundations.
If you sold your furniture at a higher price in order to have a better padding and foundation you would have many return customers because of the other things you have going for you. I will not be a returning customer. I'm depressed over wasting my money on England furniture, but what really makes me sad is that you give American made products a bad name. Shame on you!
Never buy from Sofas Unlimited. Smooth talkers but takes forever for any results to fix and repair.
I received my England sofa today and I will give updates as I spend more time on it, especially since the number of negative reviews on here about England. As far as I can tell they make good quality mid-priced furniture. They are also the only manufacturer I know of that offers a 10 year warranty on cushions (lifetime on frame). Check out their website for some of good information on their company and manufacturing process. I am anxious to see how my England sofa holds up, especially since I do sleep on my sofa (supposedly bad for sofas). Since I did a lot of research on the brands I was looking at and found a number of negative reviews on them (Flexsteel, La-Z-Boy & England) I have come to my own conclusion on the negative reviews: Yes there are people that have issues with all brands of furniture and this can be helpful information but I also feel that these negatives reviews represent such a small percentage of the total sales for these manufactures that you cannot take them as a true indication of a manufacturers quality. Customer service, maybe, but not quality. If you choose a model made in China you are probably more likely to have quality issues but if you stick with Made in USA models you will have a better quality product. Other thoughts; I think when you decide to get leather or reclining furniture you have greatly complicated the process. High quality leather is expensive. Reclining sofas are much more complex and will have more issues than a stationary sofa. A stationary sofa is one piece of furniture, built to function as a single piece of furniture. A reclining sofa is essentially 3 separate pieces of furniture attached together, which is fine but expect to spend more money to get a high quality reclining sofa (nothing less than a La-Z-Boy or Flexsteel). If I was to purchase a leather or reclining sofa I would prefer a Palliser, Barcalounger or Klaussner and if I was willing to go into the 3k range then Bradington-Young.
These are just my thoughts after doing a lot of shopping and research. There are certainly many other good brands out there and would appreciate other's opinions and experiences.