scammed!

ComplaintsAutomotiveconsumer direct warranty services www.cdwsnow.com

Complaint

0
evelyn estrada
Country: United States
hello

im from california and about a month ago i purchased an extended warranty thru fidelity automotive solutions and the product i got was from consumer direct warranty services. i paid $395 down and am paying $127.78 for a total of $2695. so i was told by rob @ fidelity that my warranty would be activated after 30 and 1000 miles. so i waited and took my car in to the dealer for a diagnostic. the dealer then tried to file a claim online @ www.beginaclaim.com he then called me saying my claim was denied. i was thinking to myself thats impossible cuz the cooling fan is a covered part under the warranty i purchase plan called secure choice. i then started doin some research online i found this site with a bunch of complaints just like mine. this company is very clever in minupulating people into buying false products. can anyone help me in gettin my money back ... im lost!

Comments

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  • 0
    Melissa M.
    | 5 replies
    I have just run into the same problem.  My contract was purchased by Direct Warranty Services that states it is with "Medco".  I bought the contract in 2009 and this is my first claim.  It is also with my transmission and the torque converter went out.  It took the company 5 days to respond the mechanic stating that they will only cover $1600.00 to fix my car.  That means they want $1100.00 more out of MY POCKET just to fix my car that is supposed to be covered under the warranty.  And if you get a rental car you have to pay for it first and hopefully you will get reimbursed by the company.  I currently have a call into their "adjuster" asking how did he come up with the amount of $1600.00 and if so then he needs to find me a mechanic that will fix it for that price and tow my car over ther.  I am also interested in a class action lawsuit because I have paid them close to $3000.00 and basically got nothing.  Contact me at arieslady29@yahoo.com
    • 0
      cootie replies to Melissa M.
      i cant even reach them to try and repair my vehicle contact me at Bxcoot1e@aol.com
    • 0
      cootie replies to Melissa M.
      i cant even reach them to try and repair my vehicle contact me at Bxcoot1e@aol.com
      i want to sue to
    • 0
      DENNIS BILLS replies to Melissa M.
      | 2 replies
      I have had the same problem that you have had with my vehicle.  I bought my warranty from Direct Warranty  Services that states its with Medco.  When I call the number on my contract they tell me there is no number to contact Direct Warranty Services.  They tell me the repair shop needs to e-mail or fax a request for authorization.  The repair shop tried this with  no sucess.  It is driving me crazy trying to figure out what to do.  I would like to be in on the class action lawsuit.  You can contact me at dennisbills2008@yahoo.com.
      • 0
        Celeste replies to DENNIS BILLS
        | 1 reply
        I tried to call today Consumer Direct Warranty Services for my air conditioner.  My story is the same as everyone elses. Did you find out anything if there is a class action lawsuit?  I, like others, paid approximately $2500.
        • 0
          Celeste replies to Celeste
          my email is beachangelckg@bellsouth.net if anyone has any info regarding a class action suit.

          Thanks
  • 0
    Tricey
    I'm new to this company. Well I've had my first experience with them, my alternator went out in my 2000 VW Beetle ,The shop submitted the claim to them on tuesday finally recieved an answer on thursday I, had to miss work because of no car the estimated cost would be 485.00 ,This company would only pay 281.00 they went by the price of a alternator from China how does that sound a China made alternator in a German made car.They only paid a 100 n something for that and the res was labor .Here I thought this would be good, since my car is 10 years old it would cut the cost down for repairs for me sadly mistaken. What can do, I want to sue, and make them pay out the the nose.
  • 0
    Matt
    It appears that it is U.S Fidelis not Fidelity Automotive Solutions.
  • 0
    Kathie Willis
    Count me in. After reading all the messages here.  I believe I'm next.  Everything is ringing true.
  • 0
    Kathie Willis
    willis.1@sbcglobal.net - In the process of the scam.  Oh my!
  • 0
    Scottye
    I too have been paying into the extended warranty through Mepco for Direct Choice Extended Warranty service. Im down to my second to last payment. I took my car into my dealer today because of my starter. The number to call directs the mechanic to file the claim online for a quick response. An hour later there is no verification fax. I call. The girl says it could take up to one business day. I've had to rent a car. At this point I am also getting a very funny feeling. If a class action law suit begins, I'm on board too.

    Bronzbeee@aol.com

    Scottye
  • 0
    quimby
    needed somthing fixed on my car. the mechanic told me it should be covered or at least half would be covered. boy was i wrong. i am stuck with the whole bill. class action law suit here i come
  • 0
    Louis Y.
    I would like to join the thousands of people who seems to be getting scammed by this company. I bought a policy from  Consumer Direct and payed it off promptly through Mepco @ 2 years ago. Now that I need car repairs I cant  to talk to anyone. I only can fill out paper work on the computer and hope someone get back to me.  I am really heated about this situation is there any help out there, if so please reach me at ley1953@yahoo.com.
  • 0
    Louis Y.
    Could you tell me who are the investigator you speak of, that I may use, i'm having the same problems with this company. I know there should be some help out there somewhere to protect citizens from people like this. helpless in Seattle, contact me @, ley1953@yahoo.com
  • 0
    Shaun
    i purchased 2 contracts from Consumer Direct and paid up front to get a discount. i have been denied also for both vehicle after 18 month from the purchase. we need to start a class action against this company. please contact me    autocheck14@gmail.com
  • 0
    Charles Hammond
    At 10:51:36, 07/07/10 My cllaim ID#51615 was denide due to non covered component. My transmission is part of the warranty.

    Since I was denied how do I get my money back?

    I have contacted consumer affairs, and will follow my complaint with the twenty five are more people with a class action suite because your consumer direct warranty services don't hold up to it word.

    If your company can not help me to recover my money then I'll take the next steps nessary to get my money back.

                                                   
    Respectfuly submitted:
    Charles R. Hammond
    760 967-6473
  • 0
    nam nguyen
    me too they did not want to fix my van, i am call and call thay are runing my around the mepco  company
    contact me namquocnguyen@yahoo.com
  • 0
    Charles R Hammond
    Ihave the same problem. How did you get your money back?
  • 0
    mike c
    i got scammed on same deal secure chioce thru aa auto warantee crap saposed to be all covered with rental car after they deny my claim from dealership for window motor in my 05 cryslter then i get a hold of someone she sayes ok she reopened claim and they want oil change records now like that has any fu**ing thing to do with my window but what ever HERE THEY R fax them in and no response now i pay 300 bucks for rental car becase dealer dont release car without payment now i pay dealer 689.99 for window motor to get my car back and 300 for rental car any class action suits im in please email me mchristensen40@comcast.net
  • 0
    Julius
    I have also paid these people off and getting the same runaround problems.
    If there is a way to get my money back please contact me at intro27@hotmail.com.
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