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Complaint

0
luis RUIZ
Country: United States
I purchase A 2004 jaguar x-type with 65K back in September 3,2009 with a 60 day warranty.Oct 15,2009 I purchased a warranty with, Direct buy warranty. My transmission failed due to mechanical issues,I submitted receipts showing the first month I spent 3,000 just to get it the way I wanted.After the transmission was fixed,they refuse to pay,cause they ran a carfax on my vechicle and claim it was involved in two accident before I purchase the car.So they reimburst my money cause if anything else happens they will not cover it.I had ask them when I first Purchase the warranty Do I need to get te car check in one of their listed repair shops,they said it was not necessary.So I ended up paying for the repairs.

Comments

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  • 0
    you lie
    dude really that is the best you got. I am on the phone with nj consumer affirs 19 complaints and counting. The lady knew write away when I told dbw is why I am calling. They no your a problem company.,you will not be around much longer.The sad part is you will just open up as another companey.I would like to see all you vp and ceo or what ever you call yourself banned from doing any biss in the states.You are down right crimanals who try to scare people into beliving their defrauding you by placing a false claim.I am and will proceed to press this issue with any and all gov offices.Call me a fraud, you took my money you were as nice as can be when it was your time to do your part you call me a fraud. My transmision was 1500.00 to replace my policy was 2200.00 that still leaves 700.00 you would still be up. but i am a fraud and a thief thats how you talk to your coustomers!
  • 0
    Anonym
    you guys are [***] funny. What know calls free time sitting around doing damage control.What do they pay you by the hour or commision.These post show how stupid you think people are. do not buy this warrenty these posative post are from employes. look threw the first 9 or so pages read what other direct buy victams thats write victams are saying. nj consomer affairs or the bbb they all say the same thing. stay away.To all direct buy employees I will let people no what bs you are.
  • 0
    how
    if the max pay out is 1500.00 how you want me to belive a bmw 750  trani is 1500.00 bucks. You guys suck you have the nerve to write any thing.If you havent fig out yet these + reviews are dbw employes
  • 0
    david M
    I have contacted attorney gen filled out complaint form. They have 20 complaints on record.The bbb is next and so on.I live in New york about hour and half away from address on the warrenty.I will be paying them a visit in person.I want to look the scum bag that sold me this warrenty in the eyes.Deny my claim because of some bull [***], my mechanic did not right the vin on the service records and put the mileage that the next service was due.They called me a fraud how could my mileage be 78,500 in sept when in nov when I got the contract I told them the car had 77,800.I told them my mechanic tryed telling them that is when the next service was due not the mileage at that time.I was then told my case was turned over to thier fraud dept.I proceed to tell him to [***] off the only fraud being comitted was on direct buys part.I then told him to cancel the policy.Why would you want to do that if you not trying to defraud us after about ten time of telling him to cancel my policy and hearing this same bull [***] from him.I cant remember his name I was so pissed.I contacted the att genral they are more than willing to help and proceed to tell me that thier is 19 complaints I will be number 20. Please I urge you to contact the new jersey state attorney. fill out the complaint form. You can contact me at davegina7178@yahoo.com if we come togheter and it looks like we have no shortage of people defrauded by this company.To the employes of dbw you are low life's you know what you are doing is a scummy way to get threw life.The best you can do is lie steal and cheat.I will not let this go so help me god I will travel to the end of the earth before I stop going after you.The smart choice would be giving my 2200 bucks back.I allso will be contacting help me Howard I will post the # number fo all to call and lets get the media envolved!
  • 0
    yea right
    yea thats what other warrenty comp are doing just sitting around thinking of ways to discredit direct buy.When in fact its you direct buy warrenty placing these bull [***] messages.This just goes to show what kind of low lifes you are.Its called damage controll dont belive the story about the girl and her engine.What low lifes you are
  • 0
    D R
    I was a potential customer, until I read the complaints about DBW. Exactly what does DBW pay for and how long does it take for the policy to become active?

    DR
  • 0
    nothing
    They pay for nothing,take your money and then deny claims for any and all resons.Read the contract they are a bunch of scum bags plain and simple.Never pay for another repair except, and then the [***] up wording and game playing starts.Keep hounding them and then the threating start's.We have sent you claim to fraud dept.Oh oh no not the fraud dept that scare tatic 1.See this is like any insurance fraud(on the insurance comp part) so many claims submitted deny all the big ones write away pay all small ones to say you pay out see.They are in it to make money period.They dont make money by being honest.Why the states or fedral gov alows such behavior I cant answere.Me I am dealing with the nj attorney state gen,19 others all so.better biss bure 29.After pusing and pusing they claim to give 1785.00 back out of 2195.00 I held the policy for two months had to fight to cancel threaten them with law suite if they did not cancel my policy. stay away stay away.If you want do give away you money to some on I will gladley take it to make up for my lose dealing with these clowns.
  • 0
    Robert
    Yea, how much did they reimburse the repair facility for your water pump? DBW paid a whopping $46.00 out of the $105.00 for the water pump.  I'm sure glad you are happy!
  • 0
    Fair & Just
    I am in the process to buy the extended warranty for my 3 vehicles in the family. So glad that I found this site, my appreciation to each one of you that contribute to this site in helping others to know about this company. I sure let all my friends and family members also know about these scams. We just need to inform each others about these bad companies and the peoples that are working for them. May God bless you. Thank you  all of you
  • 0
    jesus
    Did db fix your transmision
  • 0
    Jesus
    I have reed so many allegations about DBW that I changed my mind about buying the Ext Warr from them. Something must be true about all these comments.
    Any body knows a good company? My LR3 still is under warr, but It will end in the next few months.
  • 0
    Sam
    I find this comment totally truthful,  They are a bunch of liars.... I am now suffering due to them finding an excuse not to authorize my repairs.
  • 0
    Sam
    Well after reading all of the above complaints, I can honestly say I wished I would have read them all before I purchased this Extended Warranty.  I currently have a transmission that is shot on a 2005 automobile and they found an excuse not to cover the claim. I also purchased the Elite Plan and was assured I would not ever have to worry that this plan was the best in the market/industry. I read the outlines and policy, expecially the exclusions and felt somewhat comfortable. Now that I have a claim, I was informed to read "Liability Limitations". Apparently there was a bulletin issued that warns about a servo pin that is faulty. With no recall notice, or the Dealership advising of possible troubles down the road, they just let you sit and wait until this occurrs and then tell you "Oh So Sorry" Ya right !!!  I would never recommend this Company for any type of warranty.  I am in the insurance business and our goal is to assist people in case of a loss, not tell them "So Sorry"  Please Please Please people, do not subject yourselves with my circumstance and waste your money on this worthless warranty... You will loose for sure, and be out monies paid for nothing but a piece of paper they send you.
  • 0
    Sam
    I totally agree with you and your statements.  This is a worthless Company, with no customer service satisfaction. They really are a bunch of East Coast Crooks... What a waste of money.
  • 0
    Randy
    I will be contacting you very shortly.  I totally agree and it should be done. I am so upset with these theives. They need to be sued and shut down.....
  • 0
    RD
    Having just been through a miserable mechanical mishap, I totally agree with each and every complaint I have read. Now finding that their rating is a D+ I wonder why it is not an "F-" This is a very misrepresented Company that WILL TAKE every dollar they can, and cannot wait to cancel your extended warranty and charge you a 250.00 administation fee. FOR WHAT !!!  just another swipe out of the consumers pocket, which they are very well know for. I have learned a valueable lesson... Just ask any certified mechanic "How many extended warranty Companies have paid for damages" and you will find out what I found out.  About 100% of them get denied due to some small interputed phrase in their contract. I honestly feel that a class action lawsuit should be filed on this Company.  I am sure we would all win... I am all for one, lets see how many responses we get and lets do it people. They need to cease and desist in their fraudulant acts immediately.  DO NOT get caught buying one of their warranties.  YOU WILL BE SORRY... I assure you
  • 0
    RD
    When did you fall off the turnip truck. How can you state that they are reputible and reasonable. Just read the comments. I very seriously doubt that you got a new engine under this warranty program. You are very misleading and non impressive to me to say the least.
  • 0
    Anonym
    RD and Sam, Thank You for your comments. You  probably saved me a couple thousand dollars.  I was going to purchase this, but just talking to the sales staff, they are very pushy and wanted my money RIGHT NOW !!! I wanted something to review and I was told "No", that is why they had a 30 day cancellation policy. They wanted my money first then they would send me a policy, in other wards, Pay Now, ask questions later. I did not like them from the first call.  Thanks again for your positive input and saving me money and headaches...
    Dick B.
  • 0
    RJ
    I feel so taken advantage of by this company. I purchased the warranty from DIRECT BUY in august, the same month I purchased my '06 Nissan Murrano. The car had a light oil leak and very small defect in the transfer case. I flat out asked the salesman if and when this issue would progress and get worse enough that it would need repairing if it would be covered. He then told me that "absolutely that would be covered" and I had "nothing to worry about, if that happened they would take care of it." I recently took my car in to find out that it has gotten a bit worse and that I also needed to replace a control arm. I then got the response from DIRECT BUY... THAT'S NOT COVERED. they would however pay to replace the control arm..what they will pay for parts and labor $207.. The part itself costs $223!!!! Needless to say I am livid. Oh I was also told that in the event of the repair a rental car would be paid for. NOPE!! Rental only covered if the repair is 8+ hours. YOU WON'T DO THE REPAIR SO HOW DO KNOW HOW LONG IT WILL TAKE!!!!! Thank god for Sid Dillion in Nebraska who has told me they will cover my rental. DIRECT BUY WARRANTY is the biggest piece of crap company I have ever delt with in my life. The best part is I see all the excuses they have given other people..I got no such excuses when I ask why a got the response "just isn't". I am a single mother of two kids so money isn't exactly falling from the sky and I believed that this would be a good investment... That was my savings you people took from me!!!!!!!!!!!!!
  • 0
    Linn Murphy
    I contacted the FBI office in NJ and they told me for everyone to file a internet fraud complaint here. DO NOT CANCEL THE WARRANTY IT SIGNS YOUR SUIT AWAY. JUST CANCEL THE CARD OR BANK ACCOUNT.


    here is the link


    http://www.ic3.gov/default.aspx
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