Ripping/Tearing holes in clothes
Complaint
Frustrated in River Ridge
Country: United States
TERRIBLE! Bought the washer in December of 2010. We began finding holes in clothes in March of 2011. We found that we had a small crack in our dryer. After trying to fix it ourself, the crack came back. So, we replaced the dryer. After we replaced the dryer, we began to find MORE holes in clothes. It was NOT the dryer causing the holes, but our DUET Whirlpool washer. We had several drain error instnances as well. We have had the service repair man out several times for the drain error problem. Ranging from a Mardi Gras bead in the drain pump, to several baby socks to a large adult tube sock. I'd say it's been at least 7 times. We had finally had enough of our clothes, which I would estimate to be at LEAST $500 worth of clothing, the service repair man said he had never seen anything like it. This was in November of 2011. They said they would replace the tub and drum system but it would take several weeks to get the part in, which took us past our warrantee. After numerous complaints, Whirlpool offered the best they could do was extend our warrantee 6 additional months. The first drum was broken upon delivery, so another would have to be ordered. There goes another week. Finally it came in. We were all but assured the problem would be fixed. TWO days later, same drain error code! 3 more socks caught in the drain pump! Took the socks out myself after watching them do it so I didn't have to call them out again and pay the fee. Next day...MORE HOLES in clothes! Call and they say they can't get a service guy out for at least a week! This is all during the Christmas and New Year's holidays! January 9th the service repair man comes and says, yep, it's the same problem. We need to replace the tub and drum AGAIN! The part would be guaranteed to be in by Friday, January 13th! Guess what? Today I get a call...the parts are on BACKORDER and it won't be until January 24th until they can become available!! Seriously...SERIOUSLY??!! I have a family of 6...me, my wife, a 8 year old girl, a 7 year old girl, and 5 year old boy and an 18 month old girl. The piles upon piles of laundry are limitless waiting for empty promises. In the meantime, we have had to wash essential clothes (school clothes, socks, underwear, etc.) at laundromats, and friends and other family members' houses. Whilpool doesn't give a care about ANY of our problems. I come from a HUGE family, as does my wife. Together, we probably have 100 family members. I will crusade against Whirlpool for any and ALL appliances if this matter is NOT fixed and their customer service is not better!
Comments
I do Small loads everytime now. It seemed to work but suddenly? Torn clothes again. Aaaarrrgghh
As far as the water smell and clogged drain, thankfully my husband read the manual and does it himself. We have to do it about every two months. I don't mind the maintenance, but the ripped clothes??!! I'm pissed.
I realize this is an older thread but are there any updates? Anyone have any luck or find a resolution?
It does it, then it doesn't. Bought the machine about four years ago and about 6 months in it started. First it was the rubber boot completely off with the wire thing that holds it on. The boot was actually twisted up IN the laundry. A&E came.....bunch of jokers. Telling me the laundry load was too big. Use the mesh bags etc.
That's why I bought the machine, for large loads. Which I haven't done since all the trouble I had. Then A&E installed it wrong....in the meantime I tried arguing with whirlpool and telling them I wanted the machine replaced the 3rd time I had A&E out. No deal. They said it wasn't a lemon and no they wouldn't replace it. They blamed A&E. Oh, and offered to extend the warranty, at cost to me. No thanks.
I do Small loads everytime now. It seemed to work but suddenly? Torn clothes again. Aaaarrrgghh
As far as the water smell and clogged drain, thankfully my husband read the manual and does it himself. We have to do it about every two months. I don't mind the maintenance, but the ripped clothes??!! I'm pissed.
I realize this is an older thread but are there any updates? Anyone have any luck or find a resolution?
A washing machine should last more than 23 months-I can't believe I am off to buy another one because I refuse to put more money into this one. I will never buy a whirlpool washer again.
You would think that something would be done with ALL of us here complaining. We're not being petty or irrational. We're not being dramatic or unfair. We have clothing that we work hard to earn. Sometimes they are gifts with sentimental value.
Just design a solution or provide consumers with SOMETHING LOGICAL!
You can engineer to god damn thing... maybe you can engineer a freaking solution!
Also, you guys need to notice this Melanie lady on here is a scam. She says she is a rep for Maytag then a rep for Whirlpool. Find all of her posts. One email says Maytag.Digital@maytag.com and another says Whirlpool.Digital@whirlpool.com. She is asking for a bunch of personal info. Email address. Phone number. Mailing address. I cant believe no one else picked up on that. Has anyone had any luck with any assistance from Melanie? I hope its not a scam but sure looks like one.
Anyway, I hate my Whirlpool Duet washer and dryer. I want to trash them and go buy another set from a different manufacturer. I am all for anything against Whirlpool if I can get a refund on my purchases and / or compensation of my ruined clothes.
We have fixed parts that their technician said to do, we clean it.... Just never buy their product again? I just can't believe that they don't stand behind their company name when clearly it is the fault of the design of their washing machine.