Membership Cancellation
Complaint
Jaiden Palomares
Country: United States
LA Fitness NAMES/EMAILS/NUMBERS to cancel membership!!!
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
Comments
I freeze training 3 months for 45.00$. I do not know what to do and serching for way out .
Thank you Shah for all ther information.
I will contect catalina rodriques to help.
Paying a little cash as a lesson to teach people to actually read what they sign is pretty light as lessons go though, they could have signed up for Hawaii and ended up in Fort Leonard Wood for 4 years.
This kind of thing happens with a lot of gyms, people should really start writing their senators and congressmen.
I told I cannot afford $60.00 per 25 minutes session and six sessions a month, then the price came down to $45.00, plus a $99.00 initiation fee which gives you few additional free sessions.
I said due to the nature of my job and family situations I may not be able to get into a 12 month contract,
I was told that a monthly contract is twice as expensive, I said lets drop the idea, I am happy with normal membership.
Personal Training director insisted on a 12 month contract and suggested that I can simply cancel my credit card and forget about the contract.
You might wonder how in this world a professionally trained LA fitness manager suggesting cancelling the credit card account,
It happened, they got me sign it same day, insisting, confusing, convincing, they do everything in this world to get you sign the Personal Training, that is where they make their living.
In a country where people search for bargains in every darn thing, do you think someone a commoner would simply sign a $40.00 per 25 minutes agreement for 12 months!!!!
In that moment, LA fitness guys will do everything in their capacity to get you signed, lies(Partially) are part of the game.
BEWARE!!!!
What did you say in your email?