Membership Cancellation
Complaint
Jaiden Palomares
Country: United States
LA Fitness NAMES/EMAILS/NUMBERS to cancel membership!!!
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
Comments
I took a look at my checking account the other day (I'm rather lax about managing my finances) and discovered that these slimeballs have been siphoning my account every month since I cancelled. I filled out their [***] form and sent it to headquarters as instructed and then forgot about it. Stupid me for trusting them. These greedy corporate [***] will stick it in your ass the first chance they get. I would not even have known except these pricks had the audacity to send me a late notice because my bank card had expired.
Of course I should have sent it registered mail, hindsight is 20/20 and all that. All I have now is a copy of the form I sent, so it is my word against theirs. Looks like I am LA [***]!
Miami-Sw 56th St
13838 S.W. 56th Street
Miami, FL 33175
(305) 380-6969
LA Fitness located at the above address.
Attn: Manager,
I am a member of LA Fitness. I used to be part of Bally’s Total Fitness before you took over my contract.
It is with great displeasure that I have to sit here writing you my terrible experience I am having with LA Fitness. When LA Fitness bought Bally’s I was ecstatic that finally a structured company had taken the ever so sad falling apart Bally’s Clubs.
I imminently began thinking that the change much needed was coming to the club I visit that’s close to my house.
I can tell you that while the club was under Bally’s it was not very clean friendly. Machines outdated, rust on the treadmills, locker rooms with lockers from the 70’s. No one in site to clean the floors weather it was inside the club or the Sauna and Steam room outside near the pool. The whirlpool Jacuzzi dirty all the time. No curtains in the Men’s Showers. However the Women’s does have curtains in there showers. The A/C is off in the men’s locker room. A/C in the main workout room must be set at 80!
Recap:
Dirty Floors as soon as you walk in.
Looker Rooms Dirty.
Mo one cleaning anything.
Machines have rust. The Cardio Machines
Nobody racks the free weights
There is dust around then cardio Machines
The Free weights are old and peeling. Very Bad!!
No Curtains in the Men’s showers.
Outstide were the pool is,
The wood in the sauna is rotten! Has never been changed in 10 years or more.
There are not enough chairs to seat down.
The chairs you lie-down are filthy dirty.
The Sauna breaks almost every other day.
Too much chlorine in the pool and Jacuzzi.
If I were to rate this club
0 - 10 - 10 Being totally dissatisfied
I would rate it a 15
The time has passed since LA Fitness took over the club and to my great surprise nothing has changed. What a complete disappointment. Rumors were that there was going to be changes with a total remake of the club. Nothing has happened.
LA Fitness should be ashamed to have their name on the outside of this club. I need to get this e-mail to upper management so everyone and I in this club can get answers.
Please have someone address my issues as there are many members in this club that feel the same way I do.
I should be given free access to this club until a suitable upgrade is performed and LA Fineness standards are set to their highest level.
Action needs to be taken. There is no need to have a club in this type of conditions.
I also received a class action lawsuit letter stating my qualification for compensation due to LA Fitness being taken to court for this exact issue. Hopefully they will find a new, more effective system and let their customers cancel online. We shall see.
Information about the class action settlement.