Membership Cancellation
Complaint
Jaiden Palomares
Country: United States
LA Fitness NAMES/EMAILS/NUMBERS to cancel membership!!!
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
Comments
I never even had to call ---Just got a cancellation letter from LA FITNESS----super sigh of relief.
Reposting the contact info I used:
Aylin Medina (949) 255-7330 aylinm@lafitness.com
They make up policies as they go along and can't even defend them.
Stay far away from the place.
Mailed the form then started wondering after 2 weeks when I saw the automatic payment go through on my bank account.
Found this thread and called the number someone posted: 949-255-7200
Selected member services, Joe answered and cancelled my membership on the phone, he also immediately emailed me a confirmation.
Hope that helps and thanks to everyone for the info.
If it had been up to me I would have cancelled over the phone- if I had time in my day to go to the gym to cancel, I'd have time in my day to go to the gym to work out. But I don't.
I HOPE NOBODY WILL END IN DIVORCE-PEOPLE SHOULD GET A LOAD TO LIVE IN THE WORLD EYY?
Within 20 minutes I had received a corporate e-mail confirming my account cancellation. Thank you all for the helpful information!!!
When I went to my local club, I was told that the offer online was a 2 year contract, and that by the second month I would have to pay the entire 2 years, which would amount to $880 upfront. Instead, he pushed me to get a membership with a $99 initiation fee plus $54.99/month. Stupid me, I agreed to it. I talked to my cousin yesterday, she said she only pays $30/month, and that I'm getting ripped off. Seems to me that LA Fitness is just like Bally's was: always trying to scam their customers.
I'm still within my 5 day cancellation period, so I'm hoping I can get everything refunded (over $200). I just sent an Email to Orlando. The fact that today is Labor Day (Monday) might be a problem. Tuesday is day number 5. Hopefully everything will work out.....
And I still haven't paid the rest of the money...help?? Anyone?
I barely signed up on friday, sept. 7
I still haven't paid the rest ... I only paid $60 n still need to pay $92 please anyone???
I cancelled mine within 5 days, and got all of my money refunded within 3 days after having my membership cancelled (through Orlando).
LA Fitness is too pushy. Upon signing up the trainers tried to push me into getting a trainer, when I told one no, he asked a buddy of his for help and he tried to push even more. He said things like, "I can't do it on my own. I'm going to die in 3 months." It's like excuse me who the #$!% are you? I told them you guys will say anything for a sale and then I left. I still joined the gym because it was close to home but after being interrupted when working out by the same trainer everytime I go, I'm sick of it. I'll keep my money and exercise somewhere else!