Membership Cancellation
Complaint
Jaiden Palomares
Country: United States
LA Fitness NAMES/EMAILS/NUMBERS to cancel membership!!!
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
Comments
Aylin Medina (949) 255-7330 aylinm@lafitness.com
I sent individual emails to the above listed at 3:35pm on Friday, Memorial Day Weekend, and by 3:50pm I had a Cancellation Confirmation email in my inbox.
I went right to my LAFitness.com account, and it clearly stated that my membership will be cancelled on June 12, 2012.
I did not go to any LA Fitness to get a membership cancellation form, I did not call any customer service, I merely read the advice from other former LA Fitness members on this site, and did what they instructed and I am free from LA Fitness come June 12, 2012.
Thanks everyone for the great postings, and clear advice!
I am in the same situation as yours . They are expecting me to pay $2500 to cancel my contract. I got mislead into the contract thing. I have spoken with so many managers but not able to resolve this. Any help would be appreciated.Thanks
Anyway, I sent my form in last Monday and haven't received anything yet. I just emailed Aylin so hopefully she can help me before they withdraw my next payment.
Thanks everyone for all your help.
They have very bad customer service
and make it harder for people to cancel their accounts
I haven't gone to the gym and they are still charging me for it!
I emailed these people hopefully they write back .
You go in for some information on prices for personal trainers and you get pressured into making a ill informed decision. And no matter how many times you tell them you CANNOT AFFORD IT they keep pushing you on. Very rude to you when you tell them you need a day to think about it saying stuff like you'll fail on your own, your friends are not certified trainers so what would they know, if you don't sign up today you won't get the "discount" price, the reason you're not sure is because you lack self motivation just like you lack the confidence to sign these papers! Ok first of all i have NO intensions of becoming a giant meat head, jersey shore douche, steroid junky like you! i just want to get in better SHAPE even if it is only a mild upgrade from what i am now. And second of all 200+ a month is not a reasonable amount to pay for someone who is not loaded or stabled financially!!!
Thats what i told them.... in my head. But somehow i got suckered in..
luckily for me i came to my senses the minute i got home and went scrabbling around reading all the fine print on the contract for canceling information. All it tells you is that you need to mail in a written request for cancellation. I looked and looked for a more direct way to cancel and that is when i stumble across this forum. VERY helpful by the way.
*****As I was going into my local LAF for a cancellation form, I asked her if thats the same form you needed to cancel a personal trainers contract and she said no, that is wasn't. She actually canceled it for me right then and there! Asked for a receipt so that should hold up if i need to file a complaint if they choose to keep my initiation fee. Of course the personal trainer does NOT want you to know this so don't expect to get any help from them.
The receipt itself is called a "receipt for 3-day training cancellation" if you you're going through the same thing, CANCEL IT ASAP!! You only get 3 days to cancel for a full refund.
*sigh* I can now sleep in peace. hope this was helpful!
I believe LA Fitness is not happy with my 19 dollars a month membership and wants to get rid of me by hassling me. You know what, they win, I don't want to be a part of this club any longer, it is not worth the hassle.
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There's a young lady @ the Brandon, FL location who acts as a front desk manager named Jenny Ryan.
Miss Ryan has inappropriately smacked my rear end, followed me in the ladies room to stare at me through the mirror. placed herself within earshot's distance to listen in on conversations I have with fellow clients, and stood behind me just to stand there (deliberately crowding me). She has also told another staff member not to speak to me. I'm being harassed by this woman and am not the only member who's been experiencing inappropriate behavior from her. She has admittedly had sexual relations with another staff member (manager) within only four hours of meeting him and is very sexually explicit in her "recruiting techniques". She has openly admitted to being a former Las Vegas *** and she out right doesn't care about her appearance most days.
Various clients are speaking among themselves about various things she's said and done concerning them, myself, and or others.
Different men and women are now coming to me to tell me, personally, that Ms. Ryan makes sexual advances toward them and asks them out on dates. They know that I openly have issues with her unprofessional behavior. I’m feeling now that instead of LA Fitness being a health and wellness center – it’s now the new “pick up stop” for Ms. Jenny Ryan to generate her “clients”. This looks very bad for the company! She's completely unprofessional and this behavior needs to be stopped for the well being of both the clients and miss Ryan. Thank You
PleaseTakeAction 7/1/12 8:27AM
Since the posting, the company has taken the appropriate action(s) & Miss Ryan is no longer there. This said, Miss Ryan has approached me to let me know that she was completely wrong for being unprofessional (it was a tear filled apology) ...I feel she was sincere in it and would like to have this complaint removed if at all possible. It has more than served its purpose and though I'm not sure if Miss Ryan has truly learned from this experience, I feel this posting would be like an opened wound & a constant negative reminder...I wouldn't want to leave such a permanent scar such as that for anyone. I don't hate Miss Ryan, I do however wish her all the best in life and that she apply's herself in a more positive light in all of her future endeavors. Thanks so much for your time