Car Rental

Buyer beware! Rental car companies make a lot of their money from selling upgrades and options coverages. There is nothing wrong with that. What is wrong is them "slipping in" extra coverages that you verbally declined as happened to me. I've rented many cars. I always take the sub-compacts an

I travelled to Belfast with my daughter recently for Niece’s birthday and planned parents graveside visit. I hired a vehicle from Europcar on-line in advance. I had provided all my license details prior to accommodate speedy pick up and everything went smooth – to the point I would have used...

I made a reservation for a Europcar hire via a link on the Air Berlin homepage (Reservation no. 921851317) on 02.03.2012 for the 5 day period from 5th to 10th April 2012. As I had previously made several reservations at reasonable prices with this hire company I did not see in the small print that...

There seems to be a pattern of dishonesty at Thrifty. Last year we had one problem where my staff was FORCED to buy extra insurance when in fact we have insurance coverage. She would not be given a car unless she agreed to buy the insurance. They never resolved that problem. Yesterday I had booked a...

Your taking a trip, you go online and request rental car quote for a car at your destination, request a full size car and see the words full-size car like a Chevy Impala or similar. When you get to the car rental location the car is a mid-size “smaller” car but wait you were quoted and are paying...

I rented a car from Advantage Rent A Car in December 2011. I returned the car on December 12, 2011 with no damage. I received a call from someone from Pur Co Fleet Services stating that I had damage to the car I returned. On the day that I returned the car that I rented, I left it in the Advantage...

My credit card was lost. I called the day after to cancel and order another. They told me about a charge to hotwire.com and agreed to cancel it along with my old card. Hotwire refuses to cancel the charge... Their paperwork states that agreements cannot be canceled or changed. They want me to call a...

I picked up a car today 03/28/2012 at 6 am from the Philadelphia airport rental car counter and was disgusted by the behaviorof the customer service representative at the counter. I have been renting from this same location for almost a year. So I would expect the least amount of respect given to...

A word of caution to everyone, who intends to rent Dollar/Thrifty cars in Germany. Dollar/Thrifty uses a licensee in Germany with very dubious, misleading, deceptive and fraudulent business practices. When you order the car on the Dollar or Thrifty website, you will receive the usual confirmation,...

Please send to American Express the accident report for the above claim and the fleet utilization log. We have still not received our deductible back from American express as they are waiting on the information. USA INdustries 1560 Fifth Avenue Bay Shore, NY 11706 631-647-3308

I rented a car from Europcar about six months ago. A few days after returning the car I checked to make sure my deposit had been returned. It hadn't - but they had taken more of my money out! I was told it was because I rented the car on a weekend. I was furious about this but they would not budge....

DO NOT RENT FROM THEM! In June last year I rented a car from Europcar in Paris and drove it to Bretagne (North of France). We had a flat tyre and noticed that the car didn't have a spare, so I was not able to take care of the flat tyre by myself and had to call them. They sent a truck from a repair...

Do not ever, ever, ever rent from Europcar. They extort fees out of you and their cars and staff are the worst in the industry.

We rented a car in spain for 2 days. Were charge for 2 days and then damage charge and damage processing fee . My companion's card was charged again for 3 days and then the extra insurance charge he was originally to pay and then damage charge and the damage processing fee. total an additional $500...

2 Weeks ago I arranged travel for my mother from Texas to Florida, and a return trip. Along with the flight, this included car rental and hotel. I arranged this with Expedia. They packaged her trip with the Thrifty agency as providing the car rental. When my mother arrived there late yesterday...

Dear Greg, Please help to resolve the issue with the recent rental… The National local office (Chile, Santiago on 01/02/2012) did not provide us the confirmed car class luxury - Van for 6 people. Therefore, the local agency did have a confirmed class car on the lot (pictures have been submitted to...

Dear Greg, Please help to resolve the issue with the recent rental… The National local office (Chile, Santiago on 01/02/2012) did not provide us the confirmed car class luxury - Van for 6 people. Therefore, the local agency did have a confirmed class car on the lot (pictures have been submitted to...

After being HOUNDED to purchase extras like toll savers, multiple types of insurance for over fifteen minutes (and repeatedly saying NO to each and ever one) at a counter in Orlando Florida I finally said "I DO NOT WANT ANY EXTRAS, I JUST WANT MY CAR. How can I do that?" The SCAM ARTIST behind the...

We rented a car from a Europcar agency in Huatulco, Mexico. With a worl;dwide company like Europcar, one would expect that there would be certain levels of maintenance of the car available. ON Jan. 25, we rented a car from this agency: first, I have to criticize myself, as I never should have rented...

I had been dealing with two very nice, very helpful employees but there was this one male "supervisor" always seemed to get his hands on the phone and was unfriendly, impudent, pushy, and impatient. And today when I called to renew my car for another week and was being taken of by one of the nice,...