Car Rental

We picked up a car in Bordeaux on May 31, 2012. The next day we had a flat from a screw that made the tire uninflatable. There was no spare tire! After several failures to call us back when promised the next day, we finally borrowed a car from our hotel and went face to face with a Eurcar agent in...

Reserfved an 8 passenger vehicle. They don't have 8 passenger vehicles. Was told $728 and charged $789. Asked for a refund was told 2 to 4 days. Need the refund now to rent the correct vehicle. Avis claims that there is no way to give money back the same day even though ANYONE who has used softwaer...

My 70 year old fathers flight was canceled out of JAX due to TS Beryl and had originally planned to return his rental car to JAX, but wants to drive to meet his connecting flight in ATL. In order to drop off the rental in ATL, he would have to pay a $163 drop fee. A drop fee was disclosed, but no...

THE REP AT THIS LOCATION WAS RUDE & THE PRICE THAT I WAS GIVEN WITH AN EMAIL CONFIRMATION WAS SO CALLED JUST AN ESTIMATE NOT A TOTAL PRICE, THE PRICE OF THE CAR WENT FROM $162 TO $183 WITHOUT ANY EXTRAS INCLUDED. NOW I HAVE RENTED IN THE PAST WITH OTHER CAR RENTAL COMP & IF I WAS GIVEN A PRICE WITH...

I too got drawn into the EZ cheap pricing trap. When I dropped car yesterday at Sea Tac Airport in Seattle, was told by agent after checking mileage and gas that there was "damage" on car. I asked her to show me - I knew that I had had no incident with the vehicle so was quite surprised. My surprise...

I rented and returned a Europcar at Frankfurt Airport (Germany) in April 2012. The pick-up experience was great with a very helpful and friendly agent. However, after dropping off the car and receiving the bill in the mail when back in the United States, I noticed an overcharge of $460 for 1500 km I...

Buyer beware! Rental car companies make a lot of their money from selling upgrades and options coverages. There is nothing wrong with that. What is wrong is them "slipping in" extra coverages that you verbally declined as happened to me. I've rented many cars. I always take the sub-compacts an

I travelled to Belfast with my daughter recently for Niece’s birthday and planned parents graveside visit. I hired a vehicle from Europcar on-line in advance. I had provided all my license details prior to accommodate speedy pick up and everything went smooth – to the point I would have used...

I made a reservation for a Europcar hire via a link on the Air Berlin homepage (Reservation no. 921851317) on 02.03.2012 for the 5 day period from 5th to 10th April 2012. As I had previously made several reservations at reasonable prices with this hire company I did not see in the small print that...

There seems to be a pattern of dishonesty at Thrifty. Last year we had one problem where my staff was FORCED to buy extra insurance when in fact we have insurance coverage. She would not be given a car unless she agreed to buy the insurance. They never resolved that problem. Yesterday I had booked a...

Your taking a trip, you go online and request rental car quote for a car at your destination, request a full size car and see the words full-size car like a Chevy Impala or similar. When you get to the car rental location the car is a mid-size “smaller” car but wait you were quoted and are paying...

I rented a car from Advantage Rent A Car in December 2011. I returned the car on December 12, 2011 with no damage. I received a call from someone from Pur Co Fleet Services stating that I had damage to the car I returned. On the day that I returned the car that I rented, I left it in the Advantage...

My credit card was lost. I called the day after to cancel and order another. They told me about a charge to hotwire.com and agreed to cancel it along with my old card. Hotwire refuses to cancel the charge... Their paperwork states that agreements cannot be canceled or changed. They want me to call a...

I picked up a car today 03/28/2012 at 6 am from the Philadelphia airport rental car counter and was disgusted by the behaviorof the customer service representative at the counter. I have been renting from this same location for almost a year. So I would expect the least amount of respect given to...

A word of caution to everyone, who intends to rent Dollar/Thrifty cars in Germany. Dollar/Thrifty uses a licensee in Germany with very dubious, misleading, deceptive and fraudulent business practices. When you order the car on the Dollar or Thrifty website, you will receive the usual confirmation,...

Please send to American Express the accident report for the above claim and the fleet utilization log. We have still not received our deductible back from American express as they are waiting on the information. USA INdustries 1560 Fifth Avenue Bay Shore, NY 11706 631-647-3308

I rented a car from Europcar about six months ago. A few days after returning the car I checked to make sure my deposit had been returned. It hadn't - but they had taken more of my money out! I was told it was because I rented the car on a weekend. I was furious about this but they would not budge....

DO NOT RENT FROM THEM! In June last year I rented a car from Europcar in Paris and drove it to Bretagne (North of France). We had a flat tyre and noticed that the car didn't have a spare, so I was not able to take care of the flat tyre by myself and had to call them. They sent a truck from a repair...

Do not ever, ever, ever rent from Europcar. They extort fees out of you and their cars and staff are the worst in the industry.

We rented a car in spain for 2 days. Were charge for 2 days and then damage charge and damage processing fee . My companion's card was charged again for 3 days and then the extra insurance charge he was originally to pay and then damage charge and the damage processing fee. total an additional $500...