Car Rental

Terrible customer service, long delays, and additional charges is what I experienced on two occasions hiring from Europcar in London. The first time we hired a car we were informed that we didn't need to show our passports or international drivers license, even though we had them on hand. The second...

We rented a car from Calgary airport and noticed soon thereafter that one tire was slowly losing pressure. After putting air in the tire and noting further gradual loss of pressure (which triggered the warning light) we notified Thrifty and they offered us another car. After the trip we then...

I hired a vehicle through Europcar, Mackay Airport Qld with the intention of dropping the vehicle off at Townsville Airport four days later at which time the Rental Agreement confirmed costs I had previously been quoted for the hire of the vehicle through Vroom Vroom namely $306.00. There was no...

I did rental car to santo domingo on 06/08/12 and i paid the car insurance here when we went there they talked me i have to pay again the car insurance and i decline because they said they don,t make car reservation from usa i want my money back please MY PHONE IS 526 964 5974 CAR. COMFIRMATION#...

I booked with Hertz, checked in on line. When we arrived at the hertz desk we were told they were 60 cars overbooked and could not provide me with my car or one like it for at least 4-5 hours. We waited 3 hours to get a car from Dollar who gouged us. We paided 2x the price for a smaller car because...

I rented a 2011 silver hyundai Elantra and it was towed. When I picked it up from the pound there was a ding in the side. They charged me $441.40 for the repair at the body shop, plus $50 administration fee. This is day-light robbery. Enterprise have no process for contesting the charge. Anyone got...

I am disgusted at the service I received from Europcar UK. Having discovered my flight was delayed, I immediately called the branch at Stansted Airport on the evening of the 1st June to ensure they would still be on site to issue keys for the car. The first lady I spoke to “didn’t usually work...

Hello I had a technical problem with my rented mini van VW car since the 2nd day of my rental period with the back seat of the second row as the seat doesn't come farward and my family members can't go easely to the back third seats I took the car this morning to Europcar office in Zellamsee in...

We had a confirmed reservation with Europcar for picking up a car in Caen on Sunday, June 3, 2012,returning it to Cherbourg on June 6, 2012. (Res # 926564104) Our credit card was charged for the 3 day rental plus extra for the Sunday pick-up and a GPS. We were advised to check with the hotel a few...

BUDGET RENT A CAR BREACHES CONTRACT, STRANDS MOM & 2 DAUGHTERS. Saturday night, June 9, 2012, the mother and daughters disembarked their airline at San Diego Airport secure in their pre-confirmed, credit card transacted and charged, contract – with Budget prepaid confirmed contract number - for a...

Booked a rental car at Burbank airport through a third party car rental agency "AirportCarRental" at airportcarrental.com. Figure with the name AIRPORT CAR RENTAL all of the pickup would be in at the airport's. Not the computer booked me 20 miles away from the Bob Hope Airport. The irony is customer...

Avis is incapable of fulfilling their reservations and therefore has no right to be in the car rental business. I assume there are no legal repercussions for their breaking the agreement/contract of a reservation. It's unfair to consumers that they are allowed to continue to operate. When I arrived...

When I arrived with my reservation number at the E11 (68 E 11th St btwn University & Broadway, New York, NY, 10003) there was a crowd of irate customers also with reservations. The workers said sorry we ran out of cars so go get some coffee there will be cars here in 20 mins. We came back at 30 mins...

I made my advanced booking for a rental car with collection from Liverpool airport to include a baby seat for a baby less than 12 months in age. Upon collection of the vehicle, nobody could find a baby seat for this age group and offered a toddlers baby seat as the solution. With our rejection of...

We picked up a car in Bordeaux on May 31, 2012. The next day we had a flat from a screw that made the tire uninflatable. There was no spare tire! After several failures to call us back when promised the next day, we finally borrowed a car from our hotel and went face to face with a Eurcar agent in...

Reserfved an 8 passenger vehicle. They don't have 8 passenger vehicles. Was told $728 and charged $789. Asked for a refund was told 2 to 4 days. Need the refund now to rent the correct vehicle. Avis claims that there is no way to give money back the same day even though ANYONE who has used softwaer...

My 70 year old fathers flight was canceled out of JAX due to TS Beryl and had originally planned to return his rental car to JAX, but wants to drive to meet his connecting flight in ATL. In order to drop off the rental in ATL, he would have to pay a $163 drop fee. A drop fee was disclosed, but no...

THE REP AT THIS LOCATION WAS RUDE & THE PRICE THAT I WAS GIVEN WITH AN EMAIL CONFIRMATION WAS SO CALLED JUST AN ESTIMATE NOT A TOTAL PRICE, THE PRICE OF THE CAR WENT FROM $162 TO $183 WITHOUT ANY EXTRAS INCLUDED. NOW I HAVE RENTED IN THE PAST WITH OTHER CAR RENTAL COMP & IF I WAS GIVEN A PRICE WITH...

I too got drawn into the EZ cheap pricing trap. When I dropped car yesterday at Sea Tac Airport in Seattle, was told by agent after checking mileage and gas that there was "damage" on car. I asked her to show me - I knew that I had had no incident with the vehicle so was quite surprised. My surprise...

I rented and returned a Europcar at Frankfurt Airport (Germany) in April 2012. The pick-up experience was great with a very helpful and friendly agent. However, after dropping off the car and receiving the bill in the mail when back in the United States, I noticed an overcharge of $460 for 1500 km I...