Car Rental

I left my cell phone in the cup holder (iPhone) and went to the trunk to pull out our (mom and I) suitcases. The attendant was checking the car in while the driver to takr the car back was standing at the door. I reached back in to grab my purse and reached up for my phone. It wasn't in the cup...

My wife and I drove in France, Belgium, The Netherlands, Luxembourg, Suisse, and Italy and Monaco. We returned to the USA and 3 weeks later Europcar tries to run a 25 euro ($37US) charge on my credit card, which was brought to my attention as a security issue so I had them cancel it and tried...

My husband, two children (age 2 and 4 years old) and I were traveling from Canada to England and Scotland for vacation from June 16 – 30, 2012. We rented vehicles from your company for the entire trip in both countries. On June 23, 2012, we dropped off our rental vehicle at the Europcar terminal at...

I have booked the professional movers and packers for shifting from Mumbai to Pune.The service is so bad..we had to call them a number of times to get our things delivered.After the delivery we found that one of the cartons containing our important things was missing.The workers of the company were...

Received prepaid car in Edremit, Turkey. Car brought to airport did not match car promissed. Could not switch car because the rental agency was 1-hr away from airport. The car was old (80,000+ KM) unsafe, dented, and difficult to drive. Interior was covered with soiled, faded slip covers. I...

First I ordered through my travel agent an automatic and europcar confirmed a manual. Ok I can put up with that. Second, I attempt to pick up my car at Lille station in France and the car was filthy dirty. I told them I was not happy with the cars condition and they asked me to come back in one hour...

Terrible customer service, long delays, and additional charges is what I experienced on two occasions hiring from Europcar in London. The first time we hired a car we were informed that we didn't need to show our passports or international drivers license, even though we had them on hand. The second...

We rented a car from Calgary airport and noticed soon thereafter that one tire was slowly losing pressure. After putting air in the tire and noting further gradual loss of pressure (which triggered the warning light) we notified Thrifty and they offered us another car. After the trip we then...

I hired a vehicle through Europcar, Mackay Airport Qld with the intention of dropping the vehicle off at Townsville Airport four days later at which time the Rental Agreement confirmed costs I had previously been quoted for the hire of the vehicle through Vroom Vroom namely $306.00. There was no...

I did rental car to santo domingo on 06/08/12 and i paid the car insurance here when we went there they talked me i have to pay again the car insurance and i decline because they said they don,t make car reservation from usa i want my money back please MY PHONE IS 526 964 5974 CAR. COMFIRMATION#...

I booked with Hertz, checked in on line. When we arrived at the hertz desk we were told they were 60 cars overbooked and could not provide me with my car or one like it for at least 4-5 hours. We waited 3 hours to get a car from Dollar who gouged us. We paided 2x the price for a smaller car because...

I rented a 2011 silver hyundai Elantra and it was towed. When I picked it up from the pound there was a ding in the side. They charged me $441.40 for the repair at the body shop, plus $50 administration fee. This is day-light robbery. Enterprise have no process for contesting the charge. Anyone got...

I am disgusted at the service I received from Europcar UK. Having discovered my flight was delayed, I immediately called the branch at Stansted Airport on the evening of the 1st June to ensure they would still be on site to issue keys for the car. The first lady I spoke to “didn’t usually work...

Hello I had a technical problem with my rented mini van VW car since the 2nd day of my rental period with the back seat of the second row as the seat doesn't come farward and my family members can't go easely to the back third seats I took the car this morning to Europcar office in Zellamsee in...

We had a confirmed reservation with Europcar for picking up a car in Caen on Sunday, June 3, 2012,returning it to Cherbourg on June 6, 2012. (Res # 926564104) Our credit card was charged for the 3 day rental plus extra for the Sunday pick-up and a GPS. We were advised to check with the hotel a few...

BUDGET RENT A CAR BREACHES CONTRACT, STRANDS MOM & 2 DAUGHTERS. Saturday night, June 9, 2012, the mother and daughters disembarked their airline at San Diego Airport secure in their pre-confirmed, credit card transacted and charged, contract – with Budget prepaid confirmed contract number - for a...

Booked a rental car at Burbank airport through a third party car rental agency "AirportCarRental" at airportcarrental.com. Figure with the name AIRPORT CAR RENTAL all of the pickup would be in at the airport's. Not the computer booked me 20 miles away from the Bob Hope Airport. The irony is customer...

Avis is incapable of fulfilling their reservations and therefore has no right to be in the car rental business. I assume there are no legal repercussions for their breaking the agreement/contract of a reservation. It's unfair to consumers that they are allowed to continue to operate. When I arrived...

When I arrived with my reservation number at the E11 (68 E 11th St btwn University & Broadway, New York, NY, 10003) there was a crowd of irate customers also with reservations. The workers said sorry we ran out of cars so go get some coffee there will be cars here in 20 mins. We came back at 30 mins...

I made my advanced booking for a rental car with collection from Liverpool airport to include a baby seat for a baby less than 12 months in age. Upon collection of the vehicle, nobody could find a baby seat for this age group and offered a toddlers baby seat as the solution. With our rejection of...