Car Rental

We reserved a car over Internet using Europcar web page and received a reservation that explicitly listed the total price. However, when picking up the car at the Europcar station in Mexico, the employees demanded us to pay additional Liability Insurance Supplement, saying it is mandatory. The...

Ordered a full size sedan, Impala, Charger, etc. When we got to the rental center they had a Chevy HHR which is not a full sized sedan but like a Chrysler PT Cruiser. The rep told me it was classified as a full sized and that was all he had. What a bunch of crap. I did not rent the car (or whatever)...

At 4.08pm on 27th May 2010, I made a transactional booking with the National Reservations team in the UK over the phone. I was told that the the computer had lost the details and so I went through the booking again making a second payment at 4:13pm. Again I was told that the system had gone down and...

I would suggest not to hire anything from Locauto. The problem for me was to give back the vehicle after use. When I gave back the car, nobody was there to inspect the car for damages and for the level of petrol in the tank. As a consequence, I had no documentation showing that the car was without...

Booked a car using the alamo 888 free phone number for Saturday and Sunday. however when i get to the alamo site, the manager Anthony at Manhattan 80th street office , says that unless I take the car for 3 days it is unavailable, I am looking for 2 days' of rentals . He refuses to give me the car...

Lazy, unhelpful, sarcastic, and shiftless staff at Pearson Int'l Airport in Toronto Canada. I reserved a full size car three weeks in advance for a 5 day business trip during the week & weekend before Christmas - I've been a loyal customer, renting 5-6 times a year at that location alone for the...

Locauto Rome airport, dropped the car back off, slightly dirty. Locauto excepted it. 2weeks later over 300 Euros extra charge on top of rental. Apparently a slight scratch on the under side of the bumper, Where if you were to check you would have to get on your knees or even lie down to see it. How...

June 2009, we rented a car from Auto Europe for 12 days in Italy. We prepaid the car rental with Auto Europe( based in Portland Maine)on the internet with our credit card. We picked up and dropped off the car at Rome Fiumicino Airport. We picked up the car at 12:30 pm but on their form they noted...

BEWARE THE SCAM - EZ Rent A Car I made a car reservation through CheapOair & was booked with EZ Rent A Car in Orlando. At the time of the reservation I declined the insurance & was charged for car rental & check-in fees only. Because I am HANDICAPPED & cannot drive I booked the car in my daughter’s...

I am the latest to be cheated by Ujjawal packers and movers on my transfer from hyderabad to guwahati(December 2009) Am a central govt officer who unfortunately hired the services of this fradulent packers who are specialised in all sorts of cheating and frauds to enable them to siphon out every...

I booked an Alamo car in Antofayasta Chile on the internet. I accepted the web update offer (for 20 pounds) for an auto with air conditioning. When I arrived to pick up the car they knew nothing of me and finally offered me a broken down wreck (maual) with a dodgy gearbox and an empty fuel tank. I...

Being a frequent easyJet customer, I was used to rent my car from Europcar, their preferred partner. My destination is mostly Malaga, Spain. Recently I was abused by Europcar, since they charged me for a damage that was already present on the car. It was minor damage on the front spoiler, several...

I reserved car rental through National/Atesa for my vacation in Spain for 272 EU. Upon coming home I discovered that invoice I got was for 378 EU. Explanation was that this is for insurance. It was never mentioned to me in advance. Also, after five days car broke down and was towed away. I was...

Subject: Las Vegas Airport Thrifty Car Fraud Claim On June 28, 2009, I rented a car from Thrifty Car Rental Company. When I first stood in the lot looking at the car, I noted on the car Rental Damage Form all the PRE-existing damage I spotted on this car. There was damage on both the right and left...

I may have owed this bill but when I returned the car that was not what I was told. So I decided to dispute it. The car rental was in Hawaii and was resolved by faxing the gentleman below. He had his assistant call me. She gave me the company line, but when she heard that I did not receive an...

Sometime in May/2009, I booked a car through "Car rental dot com" and got a car from Universal in Mississauga, Ont. they were the cheapest and they have no shame in letting everyone know that their cars are 2007s on car rental dot com.After waiting for a long time, I was picked up at the airport by...

On June 4, 2009 we picked up a rental car at the Rome airport. We had paid for ($771.00 CAD) and ordered this car online from Auto Europe ( a company based in the U.S.) When we arrived at the Rome airport, after standing in line for Auto Europe rental (the online rental company) for 20 minutes we...

I rented a van from Enterprise in Boynton Beach, FL @ Master Auto Body while my van was being worked on @ a body shop. (GREAT BODY SHOP - HORRIBLE CAR RENTAL PLACE) On the day we were to return the van, the rental van broke down. I was 20-25 miles away from my home, had a doctor appointment to make...

Orlando Airport, Florida, May 2009 - Misleading pricing information, not given clear advance information of $10 per day fee for spouse also to drive car, only a prior mention of MAY be additional fee on their web site; we were gouged anyway, staff and supervisor completely unresponsive to our...

I had arranged a car rental with National Citer at the Roissy Airport in Paris through a third party Transhire Worldwide April 6 - April 13, 2009 (1 week). The rental was prepaid by cvoucher, but they still took my VISA credit card imprint which is not unusal in my experience. Renting a car...