Furniture

Craftmatic phoned my wife on her mobile which is registered under telephone prefencing. They harrassed her into making an appointment for a bed even though we only got a new bed last year as a wedding gift. I called back to complain but they spoke over me and hung up. They then called at 11.30 on a...

While visiting parents in Kelowna, went to Ashley Homestore to browse. Found a leather sectional that I like which was on sale. Talked to salesperson and said I really like it and would be purchasing this sectional when I went back to Vancouver. She told me it wasn't on sale in Vancouver, and that I...

I purchased a sofa and chair from a furniture store about 18 months ago. I chose the England brand furniture because I was told about their exceptional quality. Unfortunately, the fabric and cushions are wearing pre-maturely. The fabric is tearing and the cushions are loosing their shape. England...

My wife and I recently purchased a Felicity Sunlit Cherry Bedroom Suite from Thomasville Furniture. Our Thomasville saleswoman had led us to believe that our Thomasville furniture would be made in North Carolina, but when it was delivered we discovered that it was all made in China. Thomasville had...

I purchased a leather set (couch, 2 chairs & ottoman) from Macy's in April '07. The frame on the couch was broken. Macy's assured me this would be fixed. The room was designed around the furniture. Several thousand $$ later and January 2008, there is still no resolution. They tell me Chateau D'ax...

My husband and I were recently married and took back quite a few gifts from the wedding that we didn't need and put the refund towards a couch. We had been looking at the couch for over a year, but couldn't afford it until then. We were informed that it would take 6 weeks to get it in the warehouse,...

I ordered a bedroom suite from Sofa Express 9/07. First, the delivery men were late for my scheduled appointment. Then they were cursing in my home about how bad they disliked their jobs. Finally, they put large holes in my walls going up my staircase and failed to inform me about this. When I...

On August 20th, I went to Jennifer Convertible’s in Vienna, Virginia, to purchase the New Yorker 3 piece special on sale for $799.99. I made the purchase and arranged the delivery date, which could not be delivered until September 8th. Then, the saleswoman asked if I wanted the “Upholstery Shield...

I BOUGHT A CHATEAU D'AX DOUBLE RECLINER SOFA , WAS TOLD IT WAS MADE IN ITALY OR CHINA AND I TOLD THE SALESLADY I DID NOT WANT ONE MADE IN CHINA, THEN SHE SAID OH I THINK THEY ARE MADE IN ITALY. I TRAVELED 500 MILES TO PICK UP AT THEIR WEARHOUSE AND GOT HOME AND UNPACKED THE SOFA, AND TAGS ALL OVER...

I purchased a Stearn & Foster Mattress 6 years ago and paid $1600 just for the mattress. In the 6 years I have had it and had their customer sercice guys out twice. Now I have a very serious back problem and have to have surgery. The customer service guys say the mattress has to sag 1.5 inches...

We bought living room and dining room furniture set from Finger Furniture located at Sharpstown Mall of Houston. Our experience has been a harrowing one too. We bought everything with a down payment on the 28th of May, today is July 19th, and we are sitting with just 2 pieces out of 10 pieces that...

We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance. A month later we...

I purchases a set of bedroom furniture from Bassett Furniture Direct. When the furniture was delivered I noticed that one night table was damaged beyond repair. I contacted the store and asked for a replacement. The woman I talked to was not anxious to help. It took them two weeks to get back to us...

Ashley Furniture in Frisco, TX -- Please do not buy from this company, they do bad business, the managers are down right nasty and mean. I placed an order on 5/11/07 for 5 pieces. I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured...

I ordered my bedroom furniture on April 3, 2007. I picked up my furniture May 15,2007. My bedposts were busted up and discolored. My dresser was wrong and did not match my bed. I called the store and everyone was very rude and did not want to help. Finally I spoke with a manager and he assured me...

We purchased a dining room suite from Rhodes Furniture in November of 2006. At the store I noticed some scratches and asked them if they could repair those. I was told that the scratches would be repaired and that they would reduce the price of the furniture. The day before Thanksgiving the...