Furniture

Thank you for your guidance in replacing our cushions for our sofa and chair which was under warranty with your company. We worked with Furniture Plus in Hudson New York and within less than 2 weeks we have the replacements and they look great. We appreciated the way we were treated both by your...

I think that Ashley Furniture's "As Is" policy is unfair to consumers. If you purchase anything off their showroom floor ( i.e. lamp, rug, decoration), you may not return it under any circumstances. I attempted to return a rug and two lamps that still had the Ashley Furniture price tags on them and...

I purchased an England Furniture Sofa on Dec 19th. Already the fabric on the cushions is splitting in several places. Obviously the fabric is really poor (although it seems ok in the store). Now we are stuck in a cycle of replacing cushions over and over again. The attached back cushions are also...

Purchased England set (Fernwood) in 9/08 and have had nothing but issues. I've had cushions replaced and even sent the furniture back for spring repairs. We still feel like we're sitting in a hole after 10 minutes. Just got off the phone with a rep and they said they've done everything they're...

We purchased a leather sofa and loveseat made by Chateau D'Ax and sold by Raymour & Flanigan. The sofas were extremely expensive but we considered them an investment. Leather is supposed to get better with age and last 2-3 times as long as upholstered furniture.Our couches certainly have not...

After 8 months ( bought in april 2009) these famous sofas began deteriorating- the leather is creasing, the foam has faded so much that you feel like sitting on the floor, the leather beneath is hanging to the floor. we had them replace the foam but after a week it was even worse! now they told us...

Lets start out by saying i have been a member of direct buy for over 15 yrs. Direct Buy started out as United Consumers Club then switched to Total Home, then again as we know it as Direct Buy. When we joined the membership was a little over 1000.00 if i remember right. After we first joined we did...

Son of DirectBuy founder says he was forced out of dad's company CLAIMS AGE DISCRIMINATION IN FEDERAL LAWSUIT Story Discussion By Dan Hinkel - dan.hinkel@nwi.com, (219) 852-4317 | Posted: Thursday, January 21, 2010 12:00 am | 1 Comment Font Size: Default font size Larger font size HAMMOND | The son...

Have not found any savings, after visiting their show room and filling out purchase form, they informed us 5 days later that the orignal product purchased for 630.50 would now cost us 980.50. After adding on freight, handling and taxes this would be more than the local furniture dealer. Have...

I purchased this sofa to last for years!! When it was delivered I knew there were problems the first time I sat on it. I knew why they didn't have exactly what I ordered in the store. It's a three piece sofa with a recliner on one end and a chase (spelling?) on the other end. The chase end also...

In November 2009 I ordered a Broyhill sofa and chair from Greeley Gallery Furniture store. I had a specific requirement that I needed since I am a short person -- a seat depth of no more than 20". These two items were listed as having seath depth of 20". In mid-December these items were delivered to...

I've noticed a lot of sites with a ton of complaints against Direct Buy. I live in Carmel, Indiana and I recently joined a company called DIRECT PLUS. Direc Plus is very similar to Direct Buy except, Direct Plus only charges $75 to join!! My husband and I joined and we have purchased numerous items...

I had the same issues with sagging mattress and poor "no" customer service. Company went bankrupt - warreny company as well. Its all a scam. I DID CALL JCPENNY Customer Service (Where I purchased my mattress) and they were aware of the Spring Air issues - they no longer carry the brand but they told...

IN JUNE OF 08 I PURCHASED A SLEEPER SOFA FROM A LOCAL FURNITURE STORE THAT WAS MADE BY ENGLAND FURNITURE. I TOO WAS TOLD IT IS A DIVISION OF LAZY BOY. WE CAN HARDLY SIT ON IT, YOU SINK DOWN AND THE CUSHIONS HAVE FLATTENED. ONCE YOU ARE ON IT YOU CAN'T GET UP!!!I CALLED THE LOCAL FURNITURE STORE AND...

I purchased a living room set for about $3500. After 1 1/2, one of my pillows needed more padding and one of the hand rests, the leather was peeling off. It took them 1 week to come out to look at it, and another week to send someone out to pick up the furniture.After 13 days, they brought back the...

The following submitted with the author's permission and it is in reference to the 5700 Theater group. I wanted to tell you that we just put the theater seats in this past weekend and I must say I have a problem…these seats are so comfortable, I can not stay awake long enough to finish a movie. I am...

You got it. Another lousy mattress from a lousy company that doesn't honor their warranty. We bought a Spring Air Back Supporter pillow top mattress about 9 months ago. After only about 3 months, it developed sink holes on both sides with a big hump in the middle. As a result, we now wake up every...

November 11, 2009 Last week my "New" furniture was delivered. The product was from The England furniture Comapny. It consisted of a Sofa, Chair and Chair and half. The tuffed backing on the sofa was coming apart. the pillows on sofa & companion chair were uneven, poorly sewn together! The legs on...

purchase srping air mattress on nov/07, file a complaint on dec/08, because their mattress sagg, i was told the mattress was going to replace after i gave them $150.00 for delivery, and that never happend.

My sister purchased a lift recliner made by Lazy Boy. She paid 1500.00 for this chair. When the chair goes back to the recline position, the foot rest does not come all the way up, so you are laying back with your legs going into a down position that makes you start sliding out of the chair. while I...