Car Rental

I had hired a car on 2 consecutive weeks(22/9 and 29/9 2013) from Europcab Reading. Throughout the journey there wasnt any problem and no accidents(major and minor) . While returning the car, I checked thoroughly and found everything to be ok. And since I returned the car on 22/09 after 8 pm( it was...

We made a prepaid reservation of a small 4x4 over the internet for our holidays in Oman. As expected, the reservation was confirmed and my credit card was charged. When we arrived at the Europcar counter at Muscat airport, they told us that they made a mistake and gave our car to someone else with...

Dear Enterprise, My name is Cory and I have been a loyal customer over the past 7 years. My wife and I rent about 8 vehicles a year from your company. In addition to the vehicles we rent my wife runs a bed and breakfast where she has to constantly suggest car rental services to travelers. She on...

I've been charged for annual membership 89.10 today(doesnt matter I've got rights to stop my membership(they've been offered 90 days free membership).I've tried to stop it couple of days ago and they've called me with promise(from Zip Car customer service)no charge 'till June 2014. In the same time...

Could I recommend to everyone that YOU SHOULD NOT use Europcar for any car rentals! I recently hired a car to drive from Heathrow to my local airport and delivered the car in perfect condition. Three days later I received a bill for nearly £400 for repairs for a scratch. The car company gave me...

I took out travel insurance with the Australian RAA with the sole purpose of being insured in a hire car. When I landed in Dublin airport at approx.5am I went to the Europcar Hire desk and was told loud and clear that UNDER NO CIRCUMSTANCE was I covered unless I bought another insurance from them. I...

Don't rent from EZ! Scam..!!I I returned a rental at Dallas/Fort Worth...and had the fortune of being billed $786 extra some 45 days later. The story and details are VERY LONG. The short story- They "or their designee" busted the windshield in order to have it replaced! They do NOT return calls,...

Reserved a manual, diesel, VW Golf for a two-week driving vacation in France. Reserved it two months ahead of time. Of course when I arrived to pick up the car they had neither diesels nor manuals. They make a big deal about all the models you can choose from but you basically get whatever they feel...

Our confirmation no 24700414us4 I already rent the car and deliver it with no problem. They should charge our card 278.18 €. Our bank statement showed that they chsrged us 528.45 € on 23August!!!! Please consider the matter as urgent

On Friday September 6, 2013 Me and my daughter went into your Enterprise rac facility in Portland, OR NE Burnside, My daughter wanted to rent a car. The manager there helped us (he is the same one who helped me before) when my company TriWest had a corporate account, she gave him her license,...

Hello, I needed a car to go from Montauroux, France to Nice airport. I have an account on europcar website with all my details related to driving license/id with issue/expiry date. I made a payment online for one day car rental 2 days in advance. When I went to the shop to get the car they told me...

I have used other car rental company's many times. This is the second time I have used them. The first time the no name car rental company was way off the airport on a shuttle with no way to reach them and no return directions. It took hours to return the car. This time the car was supposed to be in...

There is a reason this company has the lowest rates. Stay away. Only one customer service representative so the line wait was long. Having had plenty of time to observe the check in process while in line, it is long, tedious, and repetitive. Mid afternoon, all they had were mini vans, no cars.

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While recently in Germany: 1. We discovered that the windshield wiper blade on the passenger side of our rental car had been stolen (removed). 2. I immediately called Europcar via your toll free number in Germany, and was told to get the wiper blade replaced and that the charge would be removed from...

We rented a car at Seattle International Airport (SEATAC), which charges excessive prices to begin with, no matter the agency. In this case, I explicitly stated I did not want the insurance coverage. The attendant then passed the agreement to me, requesting a number of initials and signatures. As we...

We rented a car for one day in Florence - The cost was 75 Euro. They were not there to receive the car when we returned however, following their instructions we parked it in their lot. We visited their offices the next day to confirm that all was in order. The rental company assured us there would...

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