Car Rental

We hired a car from locauto in Catania (Sicily). It was full of damages. We had to sign the forms before seeing the car. We mentioned the damages and the fact that they were not all filled in on the form. That was not necessary they told us: only the "headlines" were shown. At the return however...

Rented Europcar through AutoEurope web site and as usual, candidly made a reservation, with no special worry. This time however I was surprised to learn at Paris Roissy Airport that essential services were not included in the rate: Insurance Collision Damage, Theft Protection, Airport Surcharge,...

On our Scotland trip in July suffered a flat tire (tyre, ha). To shorten our story, since NO SPARE was provided and the tech therefore couldn't mount one, we chose to not lose any more time (they wanted to tow us back to Edinburgh from Dundee for another vehicle!!!!!) nor the B & B reservation money...

We hired a car from Europcar in Italy and when we returned the car at Bari airport, we filled it with gas at the airport gas station. We subsequently received our credit card statement showing they had charged us for a full tank of gas plus a refuelling charge. We disputed it through our credit card...

My family and I are very angry with Dollar Rent A Car in Isla Verde/Airport, Puerto Rico, 3 times we use their services and 3 times horrible. To cut it short: 1. Dollar Rent a Car tells you that they are in the San Juan - Luis Munoz Airport. TOTAL LIE. You have to wait for a shuttle, to get you to a...

I have gone thru their entire site and there is no way I can tell them to unsubscribe me from their annoying emails. All you can do with their emails is rent a car and I don't want that.

After 12 days of renting Lancia Musa from Europcar in Venecia, Italy, we returned it on August 16th, on time, with 6/8 of gas in the tank. The car was checked by Europcar representative. According to the representative, there were no additional charges since we returned the car with more then...

My worst rental car experience EVER! On June 23, 2010 my husband and I rented a car from Avis, located on 3729 US Highway 1 and Harrison St. in Princeton. We were taking our daughter to summer camp. Just a few minutes after we got in the car, a Chevy Impala, we got a message on the dashboard “Engine...

After receiving THE INVOICE, I noticed that EUROPCAR had charged me 121.8 Euros to my Visa for : 1) Glasses and wires, 2) Special Equipment Rental, 3) Other Surcharges. That charge is considered ILLEGAL. JUSTIFICATION: 1) Glasses and wires: NEVER ASKED FOR THAT. 2) Special Equipment Rental: FOR...

I'm writing to make you aware of the horrible service I received from the Orlando, FL airport location on July 21st. I had made a reservation weeks ago on 6/28/10 for 7/21 thru 7/26. I received a reminder the night before my trip never indicating a problem. I got to the Orlando Airport as scheduled...

I rented a car at Catania Airport and my travel agent had book the cost at a certain rate 619 Euros to be exact for 17 days. In the middle of the trip while I was driving on the highway the windshield became dirt and I switched on the windshield washer. The windshield wippers' motor went 360 degrees...

При аренде автомобиля на 11 дней в аэропорту Бергамо (Италия) заблокированы денежные средства в размере 795 евро, плюс, по возвращении автомобиля списаны средства в размере 467 евро. С момента блокирования прошел месяц, средства не вернулись на расчетный счет ( а было обещано в течение нескольких...

При аренде автомобиля на 11 дней в аэропорту Бергамо (Италия) заблокированы денежные средства в размере 795 евро, плюс, по возвращении автомобиля списаны средства в размере 467 евро. С момента блокирования прошел месяц, средства не вернулись на расчетный счет ( а было обещано в течение нескольких...

Dollar Rent A Car (complaint) – Daylight Robbery Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything on the third party company. I'm not buying...

We reserved a car over Internet using Europcar web page and received a reservation that explicitly listed the total price. However, when picking up the car at the Europcar station in Mexico, the employees demanded us to pay additional Liability Insurance Supplement, saying it is mandatory. The...

Ordered a full size sedan, Impala, Charger, etc. When we got to the rental center they had a Chevy HHR which is not a full sized sedan but like a Chrysler PT Cruiser. The rep told me it was classified as a full sized and that was all he had. What a bunch of crap. I did not rent the car (or whatever)...

At 4.08pm on 27th May 2010, I made a transactional booking with the National Reservations team in the UK over the phone. I was told that the the computer had lost the details and so I went through the booking again making a second payment at 4:13pm. Again I was told that the system had gone down and...

I would suggest not to hire anything from Locauto. The problem for me was to give back the vehicle after use. When I gave back the car, nobody was there to inspect the car for damages and for the level of petrol in the tank. As a consequence, I had no documentation showing that the car was without...

Booked a car using the alamo 888 free phone number for Saturday and Sunday. however when i get to the alamo site, the manager Anthony at Manhattan 80th street office , says that unless I take the car for 3 days it is unavailable, I am looking for 2 days' of rentals . He refuses to give me the car...

Lazy, unhelpful, sarcastic, and shiftless staff at Pearson Int'l Airport in Toronto Canada. I reserved a full size car three weeks in advance for a 5 day business trip during the week & weekend before Christmas - I've been a loyal customer, renting 5-6 times a year at that location alone for the...